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Uc Engineer Resume

New York, NY

SUMMARY

  • Professional with over 9 years of experience in the computer industry with a proven record of success reducing down - time and project time, increasing controls, and eliminating errors.
  • Outstanding customer service skills resolving technical issues and educating end-users.
  • Team-player making significant contributions to team and individual success.

TECHNICAL SKILLS

  • CCNA
  • PPP
  • OSPF
  • Cisco 12000, 7500, 3000, 2600 Routers
  • Cisco 65000, 3500, 2900, 5000 Switches
  • Server 2008 R2/ 20012
  • IGRP / EIGRP
  • Vendor Negotiations
  • CSU/DSU
  • T1/T3
  • Adtran ISDN Adapters
  • Windows XP/7

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

UC Engineer

Responsibilities:

  • Unified Communication deployments and maintenance of existing voice solutions.
  • Performing moves, adds and changes via Cisco Unified Communication Manager 7.x-9.x.x
  • End user support and trouble-shooting connectivity issues
  • Delivered on-site engineering support and handled specialized IP telephony equipment
  • Monitored whether fresh IPT implementations are in accordance with customer expectations
  • Imparted second level support for problem diagnosis and assisted 3rd party and client operational staff, engineering and sales teams
  • Provided configuration and service administration solutions to the VoIP sector
  • Installed and configured Cisco routers, switches, and MCS 7800 servers containing UCM platform via VM ware Esxi

Confidential, New York, NY

Unified Communications Technician

Responsibilities:

  • Installed and configured Cisco Unified Communication Manager 7.x-9.x
  • Deployed and configured Cisco IP phones/Call Manager
  • Expressed solutions to meet client expectations
  • Performed Moves, Adds and Changes in CUCM
  • Segmented traffic using voice and data VLANs on Cisco 6500 switches at corporate and remote locations for extending DHCP and DNS services to registered Cisco IP phones
  • Installed and configured Cisco routers and switches for the purpose of voice solutions.
  • Configured and installed Cisco IP phones as per client’s expectations including hunt groups and scheduling
  • Installed wireless communications via Cisco Access Points AP541
  • Configured and installed overhead paging via Cisco and third party applications
  • Followed patch scheduling for routers and switch physical connectivity, along with analog punch downs off the 66 and the 110 block from the Telco provider

Confidential, New York, NY

Level 2 support

Responsibilities:

  • Provided support to 3000 users within 120 locations in end user support
  • Supported Active Directory adjustments via exchange server
  • Administrative support for Cisco Unity Express, and general trouble shooting with Windows XP and Windows 7 enterprise
  • Effective in stressful situations
  • Dealt tactfully and effectively with difficult customers
  • Demonstrated ability to apply sound knowledge to diverse applications

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