UC Engineer Resume New York, NY - Hire IT People

SUMMARY

Professional with over 9 years of experience in the computer industry with a proven record of success reducing down - time and project time, increasing controls, and eliminating errors.
Outstanding customer service skills resolving technical issues and educating end-users.
Team-player making significant contributions to team and individual success.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

UC Engineer

Responsibilities:

Unified Communication deployments and maintenance of existing voice solutions.
Performing moves, adds and changes via Cisco Unified Communication Manager 7.x-9.x.x
End user support and trouble-shooting connectivity issues
Delivered on-site engineering support and handled specialized IP telephony equipment
Monitored whether fresh IPT implementations are in accordance with customer expectations
Imparted second level support for problem diagnosis and assisted 3rd party and client operational staff, engineering and sales teams
Provided configuration and service administration solutions to the VoIP sector
Installed and configured Cisco routers, switches, and MCS 7800 servers containing UCM platform via VM ware Esxi

Confidential, New York, NY

Unified Communications Technician

Responsibilities:

Installed and configured Cisco Unified Communication Manager 7.x-9.x
Deployed and configured Cisco IP phones/Call Manager
Expressed solutions to meet client expectations
Performed Moves, Adds and Changes in CUCM
Segmented traffic using voice and data VLANs on Cisco 6500 switches at corporate and remote locations for extending DHCP and DNS services to registered Cisco IP phones
Installed and configured Cisco routers and switches for the purpose of voice solutions.
Configured and installed Cisco IP phones as per client’s expectations including hunt groups and scheduling
Installed wireless communications via Cisco Access Points AP541
Configured and installed overhead paging via Cisco and third party applications
Followed patch scheduling for routers and switch physical connectivity, along with analog punch downs off the 66 and the 110 block from the Telco provider

Confidential, New York, NY

Level 2 support

Responsibilities:

Provided support to 3000 users within 120 locations in end user support
Supported Active Directory adjustments via exchange server
Administrative support for Cisco Unity Express, and general trouble shooting with Windows XP and Windows 7 enterprise
Effective in stressful situations
Dealt tactfully and effectively with difficult customers
Demonstrated ability to apply sound knowledge to diverse applications