We provide IT Staff Augmentation Services!

Sr Netapp Storage Engineer Resume

SUMMARY

  • A focused, insightful,results - orientedITprofessional with over 20 years of experience in Design, Installation, Troubleshooting, and Administration of various Storage, System, and Network
  • Hands-on experience leading to the provision of service, including site preparation, customer requirement analysis, testing and support.
  • Specializing in NetApp Storage environments, Architecture, installation, administrating, troubleshooting, and maintaining various NetApp storage filers including V-series
  • Performed Systems and data migrations using snap mirror and backed up data using snap vault
  • Superior troubleshooting and problem solving, and communicate solutions clearly
  • Prepared the team to be successful through proactive training, sharing knowledge and best practices
  • Provided practical skills to the team and the customer.
  • Extensive expertise with fabric technologies including Cisco and Brocade switches
  • Supported many big enterprise environment customers such as RBC, TD Bank, Scotia Bank, Rogers, TELUS, etc.
  • Performed more than 200 projects for service delivery at customer sites and working remotely
  • Demonstrated the ability to work both independently and as a contributor in a team environment

TECHNICAL SKILLS

Hardware NetApp: AFF A-Series, FAS 9000/8000/6200/3200/2500 Series, E & EF Series

EMC: DMX3000, DMX1000, CX700, CX600

Sun: Sun Fire, T1000/2000, X4240, Sun Storage T3, A5000, Quantum Tape Library

Network: Cisco UCS, Nexus and Catalyst switch, Brocade 65xx switch and Directors

Storage Systems: Clustered ONTAP 8.x/9.x, ONTAP 7-Mode, Snap Mirror/Snap Vault, On Command InsightOn Command Unified Manager/Performance Manager, Flex Pod

Operating Systems: Solaris 9/10/11, RedHat Linux 7.x, VMware 6.x, Windows Server 2012

Protocols and Services: NAS (CIFS, NFS), SAN (FC, FCoE, iSCSI), NetBackup, FTP, DHCP, NIS, DNS, NTP, Web Server

Applications: Sun Cluster, VERITAS File System and Volume Manager, ZFS, Oracle, MS SQL

Languages: Perl, Python, PowerShell, C, Shell Script, SQL

PROFESSIONAL EXPERIENCE

Confidential

Sr NetApp Storage Engineer

Responsibilities:

  • Configure NetApp solution and train the customer how to use it: On Command Unified Manager, Data protection (Snap Mirror, Snap Vault), On Command Insight, FlexPod
  • Proficient NetApp implementation: Storage installation, Non-disruptive Controller upgrade, ONTAP 7/8/9 update, shelf adding, SAN/NAS setup, switched cluster migration, Data migration using 7MTT
  • Supported many big enterprise environment customers such as RBC, TD Bank, Scotia Bank, Rogers, TELUS, etc.
  • Recommended best practice to the customer and increased revenue by 20%
  • Received excellent feedback from the customer and account team and improved customer satisfaction.

Environment: AFF A-Series, FAS 9000/8000/6200/3200/2500 Series, E & EF Series, ONTAP 7 Mode, Clustered ONTAP 8.x/9.x, Snap Mirror, Snap Vault, Data migration(7MTT), NAS (CIFS, NFS), SAN (FC, FCoE, iSCSI), NetApp CN1610, Cisco UCS, Cisco Nexus 3132/3232/5596/ Switch, Brocade 300/5100/6510 Switch, Perl, Python, PowerShell, RedHat Linux 7, VMware 6.x, Windows Server 2012

Confidential

Sr NetApp Storage Engineer

Responsibilities:

  • Successfully installed and configured NetApp 7-Mode, Clustered ONTAP system and DR solution
  • Excellent technical experience with designing and implementing large-scale and complex SAN/NAS storage
  • Good Motherboard, PCI card, Memory, SSD, Hard drive replacement and Shelf & SAS cable troubleshooting
  • Prevented problems by making thorough preparation and pre-checking the configuration
  • Contributed improving supportability through technical support for partner engineer.

Environment: AFF A-Series, FAS 9000/8000/6200/3200/2500 Series, E & EF Series, ONTAP 7 Mode, Clustered ONTAP 8.x, Snap Mirror, Snap Vault, Data migration(7MTT), NAS (CIFS, NFS), SAN (FC, FCoE, iSCSI), NetApp CN1610, Cisco UCS, Cisco Nexus 3132/3232/5596/ Switch, Brocade 300/5100/6510 Switch, Perl, Python, PowerShell, RedHat Linux 7, VMware 6.x, Windows Server 2012

Confidential

Systems Engineer

Responsibilities:

  • In depth experience supporting Sun, Dell, NetApp, EMC, StageTek and Cisco in complex environments
  • Supported Sun systems and Solaris 10, 11 customers in Canada and the US
  • Maintained technical document system for internal and external customer
  • Provided after-hours support to address incidents and to maintain systems, support, and change
  • Established part inventory control system in warehouse
  • Made standard tools and methodology to improve support performance.

Environment: Solaris 9/10/11, Sun Cluster, VERITAS File System and Volume Manager, ZFS, MS SQL, HP Blade Server, Dell Blade Server, Windows Server 2012, FAS 80xx/32xx/25xx Series, DS4243/4246, EMC DMX3000/DMX1000/CX700/ CX600, Cisco switch

Confidential

System Engineer

Responsibilities:

  • Participated and led project teams and task forces designed to streamline workflow and resolve issues; assists with various customer projects and initiatives as assigned
  • Documented technical support processes, troubleshooting tips, and service level agreements for customers and vendors on new products and support services
  • Thorough understanding of enterprise datacenter technologies including, server, storage, network, security, SAN/NAS and datacenter best practices
  • Implementing short and long-term strategic plans and ensure the infrastructure designs and capacity requirements to meet the existing and future business requirements
  • Performed many projects successfully and increased revenue by 30%
  • Setting up the technical support team and successfully leading it.

Environment: Solaris 9/10, Sun Fire, T1000/2000, X4240, Sun Storage T3, A5000, Sun Cluster, VERITAS File System and Volume Manager, Oracle, NetBackup, FTP, DHCP, NIS, DNS, NTP, Web Server

Confidential

System Engineer/Technical Support Team Leader

Responsibilities:

  • Established and maintained excellent rapport with customers
  • Provided daily user support and offered technical challenge resolution for critical business customers
  • Possess in-depth knowledge of Sun Cluster, VERITAS File System and Volume Manager, DHCP, NIS, DNS, NFS, NTP, VPN, ITIL and ITSM
  • Installed and serviced from workstation to enterprise server with Solaris 6/7/8/9/10
  • Established the local support office for the critical customer and increased revenue by 30%
  • Managed support team for the big 3 customers and service partner.

Environment: Solaris 9/10, Sun Fire, T1000/2000, X4240, Sun Storage T3, A5000, Quantum Tape Library, Sun Cluster, VERITAS File System and Volume Manager, Oracle, MS SQL, NetBackup, FTP, DHCP, NIS, DNS, NTP, Web Server, C, Shell Script

Hire Now