SUMMARY

• 9+ years of experience in Information Technology.
• Strong interpersonal, analytical and organizational skills.
• Exposure to team leading, planning and management.
• Leadership skills evident in motivating others and building team spirit.
• Efficient to do all kind of paperwork.

TECHNICAL SKILLS

Networking: Cisco ASA firewall, TCP/IP, ICMP, DHCP, SMTP, DNS, LAN/WAN, VPN, RDP, Modem, Switch, Routers, Remote Desktop, VNC, Team Viewer, Configure IP network, basic of routing, CAT 5, 5e, 6 network cabling, group policy, active directory, Hyper - V, firewall, LabTech ticketing and monitoring software, Jira ticketing system, network printer

Operating System, Hardware and Software: MS windows XP/Vista/7, 8, 8.1 and 10, Windows server 2003, 2008 and 2012r2, 2016, 2019 and MAC OSx, MS Exchange Server 2010/2013/2016 and Ubuntu server 14.04 and 18.04 Assembling all kind of computers, troubleshooting hardware and software issues, replacing hardware on server, laptops and desktop computers.

MS Office: Microsoft office 365, 2007, 2010, 2013, 2016 and Microsoft Access MS outlook 2007, 2010, 2013, 2016 and Outlook Express

Others: Soldering, de-soldering, testing and repair electronics equipment, design circuit using Multisim, setup mobile devices and iPads and replacing components in mobile devices as well, iPhone, Android

PROFESSIONAL EXPERIENCE

Server/Network Analyst (Tier 3)

Confidential, Alberta

Responsibilities:

• Working in the Infrastructure team
• Leading post sales implementations and projects
• Providing software and hardware support for Confidential clients, both remotely and onsite in the greater Edmonton area for escalations from desktop support
• Installation, configuration and ongoing technical support of networks, servers and related systems
• Administering corporate servers and router setup and configuration
• Manage and configure NAS, RAID, Hyper V and VMware ESXi
• Provide user training tools and related documents
• Working with vendors to troubleshoot and resolve advanced issues
• Proactive maintenance on networks, servers and backups
• Working with Datto RMM and Autotask tools for remote support and ticketing
• Manage cloudberry backup solution and working with InvaroSoft for ticket submission
• Manage and configure DNS records for clients

Technical Support Analyst

Confidential, Alberta

Responsibilities:

• Configure Active directory, group policy, DHCP, DNS, LAN and WAN
• Create and delete users and security groups in active directory and apply appropriate permissions and document each user’s information
• Configure GPO in group policy and apply to relevant security groups, OUs and domains
• Setup and configure MS Windows 2003, 2008r2, 2012r2, 2016 and 2019 server and configure DHCP, active directory, Group Policy, DNS, windows update server and setup Task Scheduler as per requirement, configure print server and remote app server
• Download latest software patches and apply through group policy
• Administer and support VMware technologies like VMware ESXi 5.x and 6.x and Microsoft Hyper-V
• Install server Operating systems on virtual machines and configure with required RAM, CPU, network and storage
• Setup and configure MS office 365 products like skype for business, MS Outlook with G Suit sync, MS Visio, setup new users with appropriate MS products
• Support up to 40 MS office 365 users and maintain their documents
• Proactively manage and maintained network and Cisco ASA 5506 firewall
• Configure Cisco ASA through ASDM for access-lists, NAT, Cisco any connect VPN, Site to Site VPN, port forwarding for different applications
• Backup data to onsite on RDX tape drives and on remote location via rdiff-backup configuration and MS scripting
• Update network documents and network diagram through MS Visio on day to day basis
• Currently I am working on setting up two Ubuntu 18.04 tomcat cluster redundant server and one Apache 2.0 server with mod proxy for Load balancing project

IT Support Technician

Confidential, Alberta

Responsibilities:

• Travelling to client sites to help with installation, deployment and troubleshooting
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Setting up new users’ accounts and profiles and dealing with password issues
• Providing support, including procedural documentation and relevant reports
• Talking to staff or clients through a series of actions either face to face or over the telephone, for setting up systems and resolving issues
• Providing end-user support/training on new and existing applications
• Install and configure network printers
• Answer tickets and emails pertaining to users’ computer problems
• Upgrade software, patches, operating system and antivirus program on a regular basis

Computer Technician

Confidential

Responsibilities:

• Set up hardware and install and configure software and drivers
• Install well-functioning LAN/WAN and other networks and manage components
• Manage security options and software in computers and networks to maintain privacy and protection from attacks
• Perform regular upgrades to ensure systems remain updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Keep records of repairs and fixes for future reference
• Offer timely technical support and teach users how to utilize computers correctly
• Manage network configurations to ensure that all computers on a network can communicate effectively
• Install and configure browsers like Internet Explorer, Google chrome, Firefox Mozilla