PROFESSIONAL EXPERIENCE

Confidential

Network Management Consultant

Responsibilities:

• Network Operations engineering duties including incident management, process work orders, perform small project duties, site moves and data migration, hardware and software installation, configuration, operational lifecycle management, and inventory management.
• Support ongoing changes in service levels by assuring site availability and differentiated services using Infoblox Network Automated tools like IPAM and IBNA.
• Implementation of WAN, LAN, WLAN configurations on Cisco routers and switches as requested by Senior Network engineers
• Well Vest with routing protocols like BGP, OSPF, and EIGRP.
• Comfortable navigating and managing F5 Big - IP Load Balancers Administer, and virtual server creation for high availability
• Implementation of ACLs/ Firewall Rules, and work with Palo Alto firewall engineers for migration of rules from Cisco ASA to Palo Alto.
• Implementation/troubleshooting of Cisco AnyConnect VPN, IPSEC, IKE, L2L IPSEC tunnels.
• Familiarity with Python as a coding language for network automation
• Create, analyze, and summarize reports on network performance, service and Network capacity and availability on premise and at remote sites.
• Zscaler (ZPA) troubleshooting and administration for better end user experience.
• Support the implementation, test and roll-back procedures for planned network changes and applying enterprise security policies and standards.
• Implement ACLs on routers/Switches and firewall rules as requested in Panorama and Cisco Security Manager (CSM)
• Infoblox IPAM administration, creating internal and external DNS/PTR records, CNAME records, Network/DHCP IP address management and external DNS. Infoblox NETMRI for systems monitoring and backup services.
• Administration, configuration, and upgrade Riverbed Steelheads for WAN Optimization.
• Comfortable with Network Monitoring tools like using Solar winds, Netbrain, and Infoblox for network monitoring, bandwidth utilization, and troubleshooting of network issues.

Confidential

Network Administrator

Responsibilities:

• Provided network installation and support of production networks in a LAN/WAN environment.
• Upgraded/downgraded network device code on Cisco routers and switches.
• Installed and managed WAP’s, eliminating all interferences from rogue devices.
• Configured network devices (switches, routers, APs, and firewalls) following established standards and procedures for best practices.
• Identified and resolved network connectivity problems in LAN and worked with CBS to resolve WAN issues using established standards, enabling compliance with published and adopted security guidelines.
• Coordinated with third party vendor maintenance and engineer support personnel to facilitate problem resolution when issues arose.
• Physically and virtually track Network devices.
• Worked with Project Managers as a team to realize ongoing projects related to IT and LAN network.
• Performed LAN patching as required and test for proper connectivity (VLAN).
• Troubleshot and resolved complex networking and configuration issues across all company locations.
• Helped with the design, construction, and implementation of a new data site.
• Handled client incidents, alerts, and change requests following strict procedures implemented and service level requirements.
• Created and maintained detailed up to date network technical documentation.
• Managed assigned projects and delivered in respect to established objectives for customer satisfaction.
• Provided clear and timely communication for project updates, change request process, and client alerts/incidents.
• Configured RF-Guns with both static and wireless configurations using best practices and security procedures enforced.
• Conducted Access Point surveys and analyzed results for better wireless network coverage using Ekahau site survey tool.

Confidential

Network Support Specialist

Responsibilities:

• Provided network installation and support of production networks in a LAN/WAN environment.
• Followed established standards and procedures for best practices, enabling compliance with published and adopted security guidelines.
• Worked with the Network Operations group to resolve network connectivity problems and user access.
• Worked with Network Operations leadership to identify and prioritize work.
• Performed Change Requests under the general supervision of the network engineer.
• Used various management & automation tools like secureCRT for consoling into remote network devices
• Captured network frames using Wireshark as instructed by network engineers.
• Coordinated with third party vendor for maintenance and support personnel.

Confidential

Technical Support Analyst

Responsibilities:

• Provided daily assistance and user support, including creating/updating user accounts and setup of peripheral devices. Provided direction and training in understanding computer hardware, software, and systems applications.
• Provided consultation and support to all computer users when computer or network problems arise. Troubleshoot access and functionality issues. Worked with providers and/or users to remedy problems and prevent future occurrences.
• Imaging using Windows Deployment Services (WDS) and maintaining computer software applications. Setup new Systems and installation, configuration, and maintenance of software and applications.
• Assisted in maintaining the computer network to ensure access to and performance of all computer systems. Monitored the anti-virus software to ensure all devices remain properly protected and virus-free and scan systems for virus or malware infections.
• Assisted on office-related technology projects (e.g., automated phone systems, computer links to photocopiers, etc.).
• Performed all duties and job functions in full compliance with data privacy and confidentiality regulations. Performed other duties related to the position of Systems Generalist, as directed.
• Data Migration using USM Capture diagnostics tool to capture data from Legacy computer and copy onto the new computer and booting the new computer to make sure that the data copy was successful.
• Installation, configuration and upgrade of Windows Server 2008R, 2012, Windows 7 and 8.1
• Configuration of Active Directory Domain services, DHCP with IP pools and exclusionsand Domain name Servers