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Network Administrator Manager Resume

San Antonio, TX

SUMMARY

  • Thirteen - year experience in Information Technology as a Bilingual, English to Spanish computer, network, security, software/application technical support subject matter expert, supporting computer network hardware/software, applications, servers and virtual desktops in the Financial and Health Care Industry while providing exceptional customer service.

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Network Administrator Manager

Responsibilities:

  • Manage and support desktop support ticketing system using Atlassian Jira Software
  • Create and develop Knowledge Base Articles for internal IT Dept. and End Users
  • Manage office supplies and asset inventory of network and computer related equipment.
  • Manage IT equipment purchases and IT projects
  • Manage and train other desktop support technicians
  • Coordinate wif HR (Human Resource) New Employee Access and IT Setups.
  • Manage network user accounts and network access via Active Directory
  • Manage IT Security Network Access Audits/Reviews
  • Manage and maintain Microsoft network servers including file shares
  • Manage & support Microsoft Windows 10 Operating Systems environment including repairs, upgrades, new installs, and new employee windows profile setups.
  • Support WFH - Work from home users, VPN connections, ISP connections
  • Deploy, maintain and upgrade PC’s, laptops, printers, audio-visual systems
  • Deploy, maintain and configure telecommunications Polycom devices including management of hosted IP PBX Fonality/HUD system.
  • Manage and maintain Endpoint Security using Sophos Anti-Virus/Anti-Spyware protection.
  • Manage ESET Secure Authorization MFA (multi-factor authentication - Yubikeys)
  • Manage and maintain Network Synology Storage array - firmware upgrades and SSD replacements.
  • Manage Atrium Facility Security Access Control System
  • Manage and control multiple video surveillance systems

Confidential, San Antonio, TX

Desktop Support Technician

Responsibilities:

  • Manage & support Microsoft Windows 7 & 10 Operating Systems environment including desktops, laptops, tablets and other peripheral devices.
  • Coordinate Windows 7 to Windows 10 migration, upgrades and computer replacements.
  • Image computers, support & install computer hardware and software.
  • Test various systems, processes and applications to determine compliance wifin established policy.
  • Setup and support VPN network connections.
  • Manage computer hardware and software Asset Inventory
  • Support Microsoft Office Suite 2013, 2016 and office 365.

Confidential San Antonio, TX

Desktop Support Technician II

Responsibilities:

  • Support Microsoft Office Suite 2013, 2016 and office 365
  • Support Citrix Xen App Desktops using Citrix Studio and Director.
  • Test various systems, processes and applications to determine compliance wifin established policy.
  • Provide information and communication for testing, upgrades, and rollouts in support of corporate, divisional and systems initiatives.
  • Image Dell laptops and desktops using Microsoft SCCM and Active Directory wif Windows 10 operating system and migrate existing windows 7 laptops to windows 10 backup and transfer data using USMT Scan State and Load State process.
  • Deploy all hardware and software to new hires and setup at specified locations.

Confidential, San Antonio, TX

Remote Support Specialist

Responsibilities:

  • Troubleshoot Internet Service Provider connectivity issues and setup and configure Cisco 800 Series routers for work at home employees.
  • Provide technical support for Citrix virtual desktops using Citrix Studio and Director and thin client hardware.
  • Provide Application Support, mobile device support, laptop and desktop support.
  • Provide support for Cisco Any Connect VPN connectivity and security access.

Confidential, San Antonio, TX

President/Technician

Responsibilities:

  • Directed marketing and promoted video surveillance equipment sales
  • Directed Installation plans and conducted video surveillance equipment installations.
  • Configured network video recorders on existing networks and configured new networks.
  • Manage/supervise two employees who provide video surveillance Sales, installs and technical support for clients.

Confidential, San Antonio, TX

Technical Support Analyst

Responsibilities:

  • Provided incident ticket monitoring and resolution to minimize incident queue. Worked closely wif other departments such as Voice, Network and Application Support teams to troubleshoot and escalate incident issues.
  • Supported various Microsoft Operating Systems such as Windows XP/ 7/8/10. Imaged Laptops and desktops using Microsoft SCCM. Troubleshoot Hardware and software issues.
  • Conducted local area network printer setup and troubleshoot network issues.
  • Provided Citrix XenApp and Desktop Virtual Server support by conducting citrix session restarts to minimize down time for end users.
  • Provided Windows Server support by actively monitoring server alarms and alerts and conducting server restarts to minimize down time.
  • Supported and configured and deployed Symantec Virus updates in an enterprise environment to minimize security breaches and virus threats.
  • Provided projector video/audio support for meeting presentations in conference rooms
  • Managed asset inventory and disposal for Hardware and Software. Created and managed Active Directory and Microsoft Exchange user accounts and permissions.

Confidential, San Antonio, TX

Bilingual Help Desk Analyst

Responsibilities:

  • Remotely installed and configured banking software. Assist users wif VPN/Network connectivity issues.
  • Troubleshoot Microsoft Office issues including Outlook, Excel and Access.
  • Installed, troubleshoot and configured network printers remotely.
  • Assisted users in resetting and enabling user account passwords via active directory.

Confidential, Omaha, NE

Engineer I, Systems Support (Network Operation Center)

Responsibilities:

  • Monitored and troubleshoot over 100 remote branch offices wif circuit network/voice connectivity issues.
  • Drove multiple incidents to resolution and escalated others to higher level for immediate attention until final resolution.
  • Provided root cause documentation and preventative actions via Remedy ticketing application. Provide concise status updates on incident resolution progress to a broad audience including senior technical and business leadership.
  • Provided weekend Technical support in absence of Desktop Support, assisting end users wif software and hardware issues over the phone and onsite.

Confidential, Omaha, NE

Network Engineer Intern

Responsibilities:

  • Installed and configured Cisco routers and switches and Out of Band network management devices.
  • Provided cable management support for network infrastructure.
  • Managed Asset inventory for network equipment.
  • Created and designed network partner Visio drawings, detailing specific network connectivity information and technical documentation.

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