Admin Technician Resume Kansas City, MO - Hire IT People

Objective

To apply my skills, knowledge, and attributes in a challenging information technology position for a results - oriented organization.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Admin Technician

Confidential, Kansas City, MO

Responsibilities:

Support for 741 student 1-1 device & 42 Staff
Network and hardware support
Local printer and Network Printers support
Win 7, 8, 10
ShoreTel Phone systems
Microsoft office 365 educator
Education of new applications and systems as well as beta testing
Desktop and laptop support “Hardware and software”
Application manager and software support
UNI “mart board” support
Norton Ghost imaging
Microsoft Virtual Manager
Phone and tablet support
Exchange email support
Assigned to North East Middle School Independence, Mo KCMSD “only technician assigned to this school”
Assist and coordinate with other technicians for deployments or moves
Tracking and monitoring use of laptops

IT Administrator

Confidential, Overland Park, KS

Responsibilities:

Developed and sustained different types of networks.
Maintained upgrades and monitored all server and internal infrastructure equipment.
Maximized customer operational performance by resolving IT issues.
Maintained over 25 servers with full responsibility for 100% system uptime, including two domain controllers
Provided escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support.
Setup and maintained LAN connectivity and wireless networks.
Planned and built redundancy into existing systems to eliminate downtime due to server failure.
Supported two other call centers remotely

Windows XP Rollout Team Lead

Confidential, Overland Park, KS

Responsibilities:

Installed Windows XP/NT on over 2000 desktop and laptops.
Migrating data and user profiles from Windows NT to Windows XP.
Maintains and supports Power Cast server that houses multiple operating system images.
Provides end user support for over 50 bank related applications, mainframe sessions and connectivity, FTP sites, IP Switch, Outlook 97 and 2002, Office 97, 2000, and 2002, macros, batch files, templates, Black Berry hardware and software, Palm pilots, laptops, printers, drive mappings, DFS, DHCP, Citrix, and file permissions.
Responsible for moving user and computer accounts within Active Directory applying GPO’s to appropriate containers.

Network Admin

Confidential, Overland Park, KS

Responsibilities:

Responsible for Network Administration in day-to-day network support and problem solving, providing email support, application support, memory upgrades, hardware maintenance, network printing, pc repair and software installations to sales, marketing, and accounting departments.
Responsible for setting up corporate IT classroom networks consisting of laptops, desktop computers, servers, routers, switches, hubs, Ethernet cabling.
Extensive knowledge of Windows 2000 Professional and Server, Windows XP, Win 95, Win 98, NT, Active Directory, DNS, DHCP, Terminal Services, TCP/IP, RAS, Exchange 2000, MS Office suite, Ghost Imaging software.