SUMMARY

• Cisco Certified Network Specialist, soon to be Cisco CCNP, CISCO CCNA, CCNA Security and NSA and CCNS recognized Confidential Professional.
• CompTIA A+, Network+, Security+, Linux+, LPIC1, SUSE certified Linux Network Administrator, Dual Bachelor of Science Information Security Technology as well as Network Administration College Graduate with specialties in / Cisco Network Administration. currently Technology/Security Operations Engineer at Confidential .
• Familiar with various security tools (RSAM, Perch, TrapX, Source fire, InfoBlock, FireEye, Qradar, Imperva, CISCO Iron port, Cylance, etc.,).
• A little experience with several scripting languages such as Python, Perl, C++, Java and HTML. Experience configuring and troubleshooting Cisco routers, Firewalls and switches including several networking protocols such as Router Rip, EIGRP, OSPF and VPN.
• Experienced with Cisco and some experience although limited with Avaya, Juniper, F5 and others.

PROFESSIONAL EXPERIENCE

Confidential, Dallas/Fort Worth Area

Network Engineer

Responsibilities:

• Design and deploy functional networks (LAN, WLAN, WAN) within the healthcare system
• Work with Project Managers to design the network closets and infrastructure to support new entities
• Configure and install software, servers, Switches routers, Firewalls and other network devices
• Monitor network performance and integrity
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
• Automate tasks and monitor their effectiveness
• Mentor team members on technical issues
• Create, oversee and test security measures (e.g. access authentication and disaster recovery)
• Communicate with users when needed
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity and scalability see less
• Worked an on - call rotation for 24/7 support
• Spearhead approval process as rotating equipment and upgrading as needed

IT Security Specialist

Responsibilities:

• Develop, manage and improve security processes
• Knowledge of incident and problem management frameworks (eg ITIL)
• Manage process for reviewing security for CEB vendors, contractors, and other third-party service providers
• Perform monitoring of SOX compliance for application access and provide monthly reporting
• Assist with technology evaluations and engineering analyses
• Provide third level support to the Identity & Access Management team
• Provide meaningful Information Security metrics, which include identifying historical trends, areas of risks/gaps, violations and/or improvements
• Develop, manage and improve security processes
• Knowledge of incident and problem management frameworks (eg ITIL)
• Responsible for analysis/evaluation and remediation of security events across the enterprise
• Respond to any number of alarms, alerts or abnormal behaviors detected through enterprise monitoring.
• Follow established industry best practices as well as defined THR standards for triage, escalation, remediation and documentation of security events.
• Adhere to THR incident response workflow establishing impact and urgency of detected events and follow through the triage, escalation, remediation and documentation.
• Updates incident response scenarios and procedures to adapt to changing organization/cultural/system configuration updates.
• Continually validates monitoring configurations and thresholds are meeting business and technical teams requirements.
• Continually pursues a proactive state of enterprise monitoring data system support.
• Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service impacting issues.
• Ensures all activates are documented and tracked through the ITS Service Management or Governance-Risk-Compliance, appropriately.
• Ensures process and procedures are documented and updated for internal ITS and business consumption through Knowledge Management.
• Interfaces with the ITS support teams, Risk and Operations Management teams to ensure new or updated systems are properly accounted for across the Enterprise Monitoring program.
• Continual improves competency in Enterprise Monitoring applications, procedures, best practices and standard operating procedures.

Confidential

Network Security Specialist

Responsibilities:

• Authored security architecture design documentation and standard operating procedures.
• Introduced use of security metrics to mitigate vulnerability
• Trained end users on security processes, procedures and risks via the company’s security education program.
• Perform in depth network security analysis by analysing historical threats, addressing risks/gaps/violations and implementing improved protocols. work within the SOC team conducting incident response, event analysis and threat intelligence.
• Perform computer and network forensics using various tools including Sourcefire, FireEye, Qradar, Cylance, Iron port, Imperva and others.

Confidential

Associate Network Technician

Responsibilities:

• Network repair/support for Confidential Wireless. troubleshoot/resolve service impairments in roaming, transport services and voice/data network elements.
• Handled customer complaints with network element performance to resolve service impacting conditions; Basic understanding of data network elements. Reporting, and troubleshooting tools (Remedy trouble ticketing, MTAS, MARS, RTT, etc.,).

Confidential

Information Technology Network Support Engineer

Responsibilities:

• Migration of physical and virtual clients and servers following established procedures.
• Provide evidence of each server migration and complete required documentation.
• Responsible for assisting in configuration, implementation, support and documentation.
• Also responsible for continuously testing and evaluating infrastructure to ensure proper performance and uptime.

Confidential

A+ Certified volunteer System Administrator

Responsibilities:

• Monitor system performance, Review user login, Install and update software,
• Maintain system backups, Create and update file systems, volume groups, configuration, Review technical documentation and system changes.
• Authored and ran community outreach program educating users on use of linux as an alternative to windows

Confidential

Operations Manager

Responsibilities:

• Entrusted with payroll, budgeting, planning, scheduling, training.
• Increased customer satisfaction scores from 74% to 94% Employee satisfaction scores up from 60% to 75% and Gross Margin rose 21.1% to 30.