Operations Analyst Intern Resume Hanover, MD - Hire IT People

SUMMARY

PROFESSIONAL EXPERIENCE

Operations Analyst Intern

Confidential, Hanover, MD

Responsibilities:

Supporting the internal operations of the team
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Hardware and operating system troubleshooting support.
Responding to questions
Improving engagement with merchandise
Maintain the cleanliness and professional appearance of the department
Physical crushing of data bearing devices

IT Support Staff

Confidential, Laurel, MD

Responsibilities:

Provide accurate information on IT products or services
Management of tracking, assigning and resolving tickets within the IT ticketing system
Provide technical end-user support via telephone, email, or web chat.
Record events and problems and their resolution in logs
Maintain IT security controls documentation
Maintain the cleanliness and professional appearance of the department
Assisting 40+ customers per day
Deliver support as needed
Software support from key vendors (Microsoft, Adobe, etc.)

IT Support Staff intern

Confidential, Laurel, MD

Responsibilities:

Support the end users experience.
Will act as a liaison to the IT organization
Work with the team remotely to support all their IT infrastructures across the regions.
Pass on any feedback or suggestions by customers to the appropriate internal team
Organized work autonomously
Rebuilt servers
Provides remote diagnostic support for technical and end user problems using the latest remote access technologies.
Able and willing to take several calls a day when necessary.