We provide IT Staff Augmentation Services!

Operations Analyst Intern Resume

Hanover, MD

SUMMARY

  • Over 250+ Service Hours
  • Moderate knowledge in the IT field
  • Superb Skills relating to Microsoft Office
  • Moderate CCENT & CCNA knowledge (Not certified yet)
  • Basic knowledge of python, Linux, Java, and HTML, CSS, XML, Flash, JavaScript
  • Strong Customer Service
  • Self - Motivated, detail-oriented and organized
  • Proficient Knowledge of Microsoft Suit (Excel, Word, PowerPoint etc.)
  • Basic understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Strong written and verbal communication skills.
  • Project Management Skills.
  • Server 2016
  • Active Directory
  • Ability to communicate professionally to wide variety of personalities
  • Excellent oral and written communication skills
  • Process analysis, Quality Control & Improvement
  • Complex Prom Solving.
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Able and willing to take several calls a day when necessary.
  • Proficient with Google Suite (Gmail, sheets, slides, forms etc.)
  • Deliver support as needed
  • Outgoing and Enthusiastic
  • Experience with Office 365 systems

PROFESSIONAL EXPERIENCE

Operations Analyst Intern

Confidential, Hanover, MD

Responsibilities:

  • Supporting the internal operations of the team
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Hardware and operating system troubleshooting support.
  • Responding to questions
  • Improving engagement with merchandise
  • Maintain the cleanliness and professional appearance of the department
  • Physical crushing of data bearing devices

IT Support Staff

Confidential, Laurel, MD

Responsibilities:

  • Provide accurate information on IT products or services
  • Management of tracking, assigning and resolving tickets within the IT ticketing system
  • Provide technical end-user support via telephone, email, or web chat.
  • Record events and problems and their resolution in logs
  • Maintain IT security controls documentation
  • Maintain the cleanliness and professional appearance of the department
  • Assisting 40+ customers per day
  • Deliver support as needed
  • Software support from key vendors (Microsoft, Adobe, etc.)

IT Support Staff intern

Confidential, Laurel, MD

Responsibilities:

  • Support the end users experience.
  • Will act as a liaison to the IT organization
  • Work with the team remotely to support all their IT infrastructures across the regions.
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Organized work autonomously
  • Rebuilt servers
  • Provides remote diagnostic support for technical and end user problems using the latest remote access technologies.
  • Able and willing to take several calls a day when necessary.

Hire Now