SUMMARY:

• Support Microsoft Windows 7 - Windows 10. Windows Server 2012 - 16
• All places of Employment Supported SAN, WAN and LAN environments 20+ years’ experience
• Fix hardware: Compaq, Dell, IBM, computers and Laptops
• Windows Administration support, SMS, SCCM CB 2103, Remedy, Track-It, VMWare, Hyper V, Remote Admin, Ghost Solution Suite 3.2, Cisco VPN client and Meraki AP, Sonic Wall Net Extender, Fortinet Firewall, Study Manager and Terminal Desktop, Service Desk Manage Engine, Active Directory 00-16, Azure AD, AD Management console, PowerShell 2 - 6.0
• IP/Subnet configuration with Static or DHCP assigned IP Address. DNS Setup
• Fluent network experience with DNS, DHCP, IPAM, DDI appliances, HTTP, Operating Systems
• Troubleshooting LAN/WAN and Internet connectivity issues
• ESXi/VMWare 6.7 Host/VCenter/ vSphere Client and VM Administration
• RDP Dameware Mini Remote 9.0 - 11, TeamViewer 9.0 - 12, VOIP support using CUCM/AVAYA
• IE 8 -11, Office 365 Cloud 2013 - 16, Lotus Notes 3.0-6.5, Group Wise 4.0-6.5
• Supporting Lenovo Laptop Series 440 - 490’s, X1s, Microsoft Surface’s

EMPLOYMENT HISTORY::

Confidential, Chicago, IL

Network Admin/ SCCM Engineer

Responsibilities:

• As the SCCM Engineer/Network Admin I joined the IT Department in its responsibility of Supporting 1300+ End User’s with the organization.
• Manage and Maintain the Virtual SCCM MP Site Server which includes Build Updates, Collections, Reports, Audits, Software Deployment, Software Package Creations Scripting and Task Sequencing
• Responsible for providing design, deploying, configuring and support of desktop in our distributed environment.
• I’m responsible for software distribution and patch management as well as building and deploying software packages to workstations.
• I provided administration support for software package development and configuration management for software and hardware as needed
• I Adhere to research and development of new technology, tools and scripts to support desktop computing and the end user desktop experience
• I Provide extensive hands-on experience in automating processes through scripting using VBScript and or PowerShell
• Maintain Active Directory roles such as replication, GPO, DNS IP setup and departmentalization of OU’s
• Adhere to Windows operating system patching, desktop hardware and software such as Windows 10/7
• Maintaining the registry, permissions, and drivers/software for Hardware on the Network
• Maintaining computer networks and systems including software, VPNs, routers, switches and other physical hardware
• Installing and configuring network equipment to update or fix Desktop hardware/software issues

Confidential, Chicago, Ill

Corporate Sr. System Admin/Network Admin

Responsibilities:

• To perform Infrastructure support for Command, Nurses and Security Stations for First Responders.
• PC, Printers and IP Phone setup and configuration process utilizing Epic/Rush Citrix Network Scrip.
• Troubleshoot and resolve issues with Network ports via workstations and MDF/IDF Switch port usage upon VLAN configuration completion
• Troubleshooting LAN/WAN and Internet connectivity issues

Confidential, Chicago, Ill

Sr. System Admin/Network Admin

Responsibilities:

• Supporting 1300+ user’s environment at Corp Office and remotely using Service Desk Manage Engine as our SLA monitoring and ticketing system
• Supporting Office 365 Cloud 2013 - 16 + Azure AD Account Creation, Windows 7 with migration to Windows 10 Ent
• Administered Network responsibilities which included DHCP, DNS, IP reserve, Subnets, VLANS, PowerShell 6.0, Static Routing, Firewalls and AD Azure
• Working experience with GeoDNS WBMP engine to automatically point users queries to the closest servers on the network regionally
• Fortinet Firewall install/Configuration and Fortinet Firewall VPN Client Configuration
• Administered and supported the Virtual server environment such as VMWARE and Hyper-V
• ESX/VMWare 6.5 to 6.7 VCenter Upgrade and Migration
• ESX/VMWare 6.7 Host/VCenter Administration with over 40 Production VM’s
• Experience Migrating VMware VM to Azure/Azure Migrate
• Administered and supported Windows Server Upgrades 2008/2012R2 - 2016 latest Builds
• Server Upgrades 2008/2012R2 - 2016 latest Builds to 20+ VM’s for our Virtual environment of 5+ Hosts
• Created and Terminate Network with Active Directory 2012 - 16 user accounts with minimal GPO corrections
• Utilized AD Manager Plus for user Creations, Deletions along with User Account Managements
• OU placements and moves within AD, DFS and ADDSF placement within user accounts
• Installed, troubleshoot and configured Servers usage for AD 2012 - 16, Sonic Wall Net Extender for VPN clients
• Perform routine network startup and shutdown procedures, and maintain control records
• Deployed in house Apps within PC/Laptop images Created and Restored using Fog Solution
• Perform data backups and disaster recovery operations
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes

Confidential, Chicago, Ill

Sr. Systems Admin/Network Associate

Responsibilities:

• Office 365 Cloud 2013 - 16 + Azure AD, Windows 7 with migration to Windows 10 Ent
• Created and Terminate Network Active Directory 2012 - 16 user accounts with minimal GPO corrections
• OU placements and moves within AD, DFS and ADDSF placement within user accounts
• Installed, troubleshoot and configured Servers usage for AD 2012 - 16, DNS and VPN for Meraki VPN clients
• Project Working experience with GeoIP/DNS to point users queries (251 Sites/Communities in US) to the closest servers within the US network regions
• Administered Network responsibilities that included DHCP, DNS and AD Azure. Utilized Lan Sweeper platform for Network Monitoring
• Administered and supported Windows Server Upgrades 2008/2012R2 - 2016 latest Builds
• ESX/VMWare 6.5 Host Administration for the Symantec GSS 3.2 Altiris VM, PowerShell 5.0
• Deployed in house Apps within PC/Laptop images Created and Restored using Ghost Solution Suite 3.2 and Altiris Console Manager
• Administered/Created Network Accounts and Installed/supported SQL SMS 12/17 and Visual Studio 15/17 for Corp Developers
• Created and setup Cisco IP Phones Accounts and Voicemail systems using CUCM
• Network Admin/created Accounts via ADP servers for us of ADP Times Clocks/Configurations for 200+ Communities

Confidential, Elk Grove Village, Ill

Sr. Systems Admin/Software Analyst/Network Associate

Responsibilities:

• Supporting 500 - 600+ users environment here onsite and remotely using Topco Manage Engine Service Desk as our SLA monitoring and ticketing system
• Supporting Office 2010-13, Windows 7 with migration to Windows 8 in testing, Microsoft Lync 2013,
• Supporting Lenovo Laptop Series 420 - 440’s and desktops MT series
• Administered and supported Windows Server Upgrades 2008 - 2012R2
• Administered Network Server responsibilities which included DHCP, DNS and SCCM 2012
• Create and Terminate Network Active Directory 2012 user accounts with minimal GPO corrections
• Created user accounts with AD Management
• OU placements and moves within AD and ADDSF placement within user accounts
• ESET Remote Administrator Console management on security for all users which adheres to scan and removal of all threats to systems
• SCCM 2012 package roll outs for reimage and images for all hardware including in house apps and Microsoft, Adobe, and Internet clients utilizing PowerShell 4.0 - 5
• Installed, troubleshoot and configured usage of Cisco VPN client Any connect for remote users
• Created and setup AVAYA IP Phones Accounts and Voicemail systems using AVAYA

Confidential, West Chicago, Ill

Sr. Desktop Admin/Network Associate

Responsibilities:

• Supported Network/Desktop issues within a 500+ and 300+ user remote environment using ticketing system HEAT 6.5
• HEAT 6.5 required SLA adherence, Completion and Assignment to appropriate dept.
• Supported the usage of Office 2010, Office 365, Windows 7 Pro, Microsoft Lync, Adobe Cloud Suites
• Administered and supported Windows Server Upgrades 2008 - 2012R2
• Installed, troubleshot and configured usage of Cisco VPN client connection for remote users
• Installed and supported SQL 08-12 and Visual Studio 10-13 for 250+ Developers
• Created and deleted Network user accounts, Outlook e-mail accounts, Outlook access to Phones (Androids/Apple) accounts
• Rolled out in house Apps, PC/Laptop images using Altiris Servers 6.0-7 and Altiris Console Manager
• All software Packages and creations for specific departments done with Altiris Console Manager, PowerShell 4.0.
• Utilized Active Directory for User creation /deletion, Group Policy creations for IE, Domain and OU placements
• Installed and supported Network and personal Printers
• Lead the Migration project for Windows XP to Windows 7 for 500+ users
• Created and setup AVAYA IP Phones Accounts and Voicemail systems using AVAYA

Confidential, Warrenville, Ill

Network Technical Support

Responsibilities:

• My responsibilities included customer support for BP sites within the United States.
• Support included incoming and outgoing calls managed with the Emaintenance online platform for Ticket administration.
• Network support for these sites enabled us to remotely administer adjustments, updates, network connectivity issues and assist with new installations and replacements of devices used on site surrounding credit card processing.
• Troubleshot devices including DW7700 routers for Satellite Gateway, DSL, Netgear Switches, and EPS Servers for Credit Card processing, POS hardware such as Ruby, Nucleus, and Gilbarco Passport etc., POP (pin pad/card swipe devices).
• Network support for Windows 2008 environment with Win7 Pro, Outlook 2010, NICE IEX WFM Agent WebStation and Total View Agent WebStation

Confidential, Burr Ridge, Ill

Technical Support Administrator

Responsibilities:

• My responsibilities included the support utilizing SalesForce for online applications such as GDP11, Simnet, EZTO, Skill Builder, Medisoft 16-17 and GDP10.
• My technical supports for these apps are performed through Incoming calls, Self Service and remotely with the utilization of WebEx.
• I assisted Instructors, Administrators as well as students from the largest facility handling the largest volume of Colleges and High School accounts for these products.
• I solved issues dealing in account creation, network connectivity, registration and technical difficulties

Confidential, Chicago, Ill

Desktop Support

Responsibilities:

• My duties included support for all 500+ users which adhered to support of Track-it Helpdesk admin, the deletion and addition of new and old users with E-mail accounts through the Exchange server, the creation and deletion of Network accounts through Active Dir Windows 2K3, SMS & after Migration 2k8 and SCCM, break down and fix up of Dell and Compaq Laptops and PC’s with support of Office 2003 & Migration to 2k7, Outlook 2k3 & 2k7, Pc Anywhere and IE7 - IE9.
• Supported and installed OS’s Vista and after Migration Windows 7, Symantec Norton antiviral Software for all users.
• To add, I supported the Hardware functions for personal and network printers, Imagers, RIP, Receivers, and Proofer Servers, which enabled the creation of Sun Times newspapers every day of the week.

Confidential, Westmont, Ill

Desktop Support Admin

Responsibilities:

• Supported environment of 500+ with Remedy, Windows 2000 and Novel 6.0. I utilized GHOST App for re-imaging of Dell Pc’s and Laptops.
• Set up Email accounts with Outlook 2007, GroupWise6.0-6.5 and Lotus Notes 6-6.5.
• Also created accounts and Group Policy assignments for new users within Active Directory 2k3 and Novell 6.0 NDS. With the use of 2 E-Mail clients I supported users with issues concerning profile changes adding personal folders and specific User account rights.
• I performed these duties also with outlook 2K7.Also handled trouble shooting issues with SMS & after Migration SCCM pkg roll outs, Office 2K7 after Migration from 2k3 & VPN clients. Supported Citrix, Study Manager and Terminal Desktop.
• I was also involved with the Migration from OS Windows 2k to Vista, Network printing setups and installation and support of VMware View and VPC software for 25 - 30 users.
• I utilized and installed Ad ware for Spam issues with Pc’s and Laptops. Supported and installed Norton antiviral Software for all users.
• Supported all break down Hardware issues with personal and network printers, Pc’s, Blackberry’s and Laptops.

Confidential, Maywood, Ill

Desktop Support Admin

Responsibilities:

• I performed the removal of various viruses within OS ME - XP.
• I also created and performed Ghost Imaging. Supported and installed Norton antiviral Software and VMware View for all users.
• These Duties including the setup and installation of personal and network Printers were performed for LAN/WAN environment of 3500+ users.
• Duties includes: Customer service, maintain services on computers for 500+ users, Installed and maintained Remote systems for PC’s using Windows 95/98 and after Migration Windows 2000.
• Supported applications WordPerfect 6.1 to Corel 8, Office 97/2000, Lotus Notes4-5x, Outlook Express, Exchange, and Netscape Communicator 4.3 - 6.0; also perform Y2K upgrades with all software.
• Also read and wrote Excel queries for 3 users working within the Finance department. Also Created, Deleted and changed accounts for old and new users within Windows 2K Active Directory.
• Supported Compaq, Dell, IBM and Mac G3 & G4 Hardware and also utilized Ghost Imaging. Configuration and Management of LAN/WAN, TCP/IP, Novell ZEN Works and NDS through Network Systems Novell 3.1, 4.1-6.0.Basic training on the set-up and on the job operations of CISCO Routers and Switches.
• Utilized, installed and supported Symantec and Norton Firewall and McAfee antiviral software for all users. I configured and Managed Files and Print Sharing with Windows NT-2K. Arc Serve back up and Network Printer Administration and support for Novell and Windows 2000. Support Company software: People Soft, SPAS, Oracle App, and FMS.