PROFESSIONAL EXPERIENCE:

Senior Operations Engineer

Confidential

Responsibilities:

• Analyze and report on network, server and application alerts generated by the monitoring tools (HP Sitescope, Netcool, Tivoli, HP Onboard Administrator, Windows utilities).
• Monitor the NOC Outlook Inbox and ticket queue, and coordinate all trouble ticket issues; respond to customer requests, trouble tickets and other scheduled activities within the SLA requirements.
• Perform basic troubleshooting and fact gathering, and escalate to appropriate teams as needed
• Interface with partners and vendors such as Cisco, HP, Thompson/ILX, and EMC to perform needed support.
• Document activities via shift reports and coordinate hand - over of incomplete activities to the next shift engineers; ensure follow-through.
• Maintain the Shift Log and deliver the report to customer distribution list.
• Understand contractual SLA s and be accountable for ensuring SLA compliance during the covered shift.Data Center Engineer Princeton, NJExcis Ltd
• Supported lead technicians and completed assigned build activities
• Installed components into the rack, following rack elevation diagram
• Cable management and labels as documented
• Setup and moving of cubicles including pc and phone connection from router to wall jack.
• Configured Microsoft and Linux servers and completed documented bench testing
• Complete configuration updates as documented for the specific build
• Troubleshooting of phone and internet outages

IT Technician

Confidential

Responsibilities:

• Monitored of failures of net backup environment, including hardware and servers
• Projector to build and deploy tablets, PC, Acer Chromebook to staff using Ghost and manual install
• Microsoft dynamics deployment project
• Setup Audio Visual, analog to Avaya conference room speakers for morning meeting.
• Answered incoming helpdesk call for after-hours emergencies
• Set new user permissions in Active directory (no admin rights to modify)
• Google suite admin console rights

Responsibilities:

• Entered physical student records into new Microsoft Office Excel
• Formatted Excel and helped import data to temporary database
• Manual filed physical backups of student records
• Handled emails from students asking for transcripts

Confidential, NJ

NetBackup Engineer (Contract)

Responsibilities:

• Daily troubleshooting of NetBackup environment
• Improved accuracy of client reports
• Monitored and ran Bare Metal Restore (BMR) or each client server for testing/audit purposes
• Planned and proposed a guide for upgrade to NBU 7.6 for client and obtained license and patch for clients’ media and master server.
• Performed disk to disk replication using NetBackup 7.5.1 and EMC data domain with DB boost, and disk to tape offsite duplication, based on Storage lifecycle policy (SLP)

Confidential, NJ

UNIX Systems Admin/NetBackup Engineer

Responsibilities:

• Designed, implemented and upgraded NetBackup environment
• Daily operations of NetBackup and company restores
• Installation, Upgraded and patch NetBackup from 5.1 to 7.1 on 3 separate servers
• Installed and upgraded NetBackup client on all servers (Unix/Redhat/Windows)
• Created and modified policies and schedules
• Ordered all tapes for storage library on site, and both remote sites, maintained a working rotation of backup media and collected tapes for offsite storage.
• Designed and purchased entire new 7.1 NetBackup network for remote data center in Chicago for better load balancing of NetBackup.
• Created a schedule and kept a log of all tapes offsite for office, data center and Chicago NetBackup libraries and weekly offsite.
• Maintained and configured all 3 storage libraries and scheduled cleanings and repairs.
• Setup and modify users in Active Directory
• Adjusting of backup load and drive times to promote optimal performance and created then implemented plans for further growth of the environment
• On call point of contact for all 3 NetBackup storage facilities
• Basic exposure to Blackberry phone support
• Hands on disaster recovery after "Hurricane Sandy", restored servers, restart of NBU servers etc.; onsite during and coordinated with facilities for power restoration for the beginning of the disaster recovery project.

Confidential, NJ

UNIX NetBackup Analyst

Responsibilities:

• Nightly monitoring and troubleshooting of NetBackup and restore jobs worldwide
• Troubleshoot backup and hardware failures
• Escalation of issues to network and engineering teams
• Track, create, route, and resolve tickets using HP OpenView console
• Bi Yearly off site disaster recovery in a timed simulated 24/7 3 day assignment
• Demonstrated proficiency in network data management protocol and operations center data
• Proficient in Unix and Windows backup protocols, and disaster recovery and capacity planning
• Excellent interpersonal skills; strong oral and written communication skills
• Able to prioritize and handle multiple tasks in a demanding work environment
• Able to work independently and on a team
• Excellent analytical and problem solving skills
• Strong organizational and time management abilities, including ability to manage and deliver against multiple, overlapping short-, medium-, and long-term priorities
• Fluent in spoken Spanish