Objective:

• To utilize my experience and knowledge of computers/networking and leverage my customer service skills in a role that will allow me to continue adding technical skills while pursuing my long term career in IT.

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Hotel Server

Responsibilities:

• Consistently ranked in top 3 servers delivering exceptional customer service
• Qualified to train new employees on restaurant and guest expectations

Confidential, Thousand Oaks, CA

Server/Supervisor/Caterer

Responsibilities:

• Supervised teh restaurant and made sure expectations were being met by teh guest
• Professionally delivered and set up catering parties for guests in a timely manner
• Qualified to train new employees on restaurant and guest expectations

Confidential, Woodland Hills, CA

IT Intern

Responsibilities:

• Traveled to various companies in Los Angeles County and assisted wif solving technical issues
• Connected remotely wif client PCs and solved software issues
• Reimaged client computers wif teh necessary software needed to function as intended
• Replaced or repaired faulty or malfunctioning hardware in client’s computer.

Confidential, Newbury Park, CA

Operational Technology Support/Assistant Manager/Guest Service Dept. Manager

Responsibilities:

• Tech I support for surrounding stores in teh franchise
• Responsible for troubleshooting PoS/KVS machines
• Guest Service Department Manager
• Provided detailed weekly department reports and updates to general manager
• Ensured new crew are informed about new products and procedures
• Clearly defined and delegated tasks to employees and responsible for weekly accountability