SUMMARY:

• I’m an experienced CompTIA CASP+, CompTIA N+ and CompTIA Security+ certified System Admin, Secret Clearance, and holds a Bachelor’s Degree in Computer Network and Cyber Security wif 7+ years in Enterprise IT. Experienced wif Virtual Desktop Infrastructure (VDI) technology as well as Microsoft Azure Cloud Computing Platform & Services and VMware in prior positions. Provided support to teh financial, medical devices, pharmaceutical, and Hotel companies for software installation and management. Following standard procedures wif end user security. Packaged applications and installed via SCCM and using Automated tools (Tech Toolbar) across hybrid environment.
• Expert in VDI - I was part of a Project Team that migrated teh entire Confidential Investment firm to VDI and WINDOW10 5000+ users in AMERICAS. We packaged, cloned, and deployed new applications and discontinued legacy applications. Liaison wif business and offered weekly classes on VDI.
• Experience wif configuring and implementing Microsoft Intune, AirWatch, Mobile Iron, (MDM Solutions)
• Proficiency wif IDS/IPS technologies, such as Snort and OSSEC; working noledge of Linux and/or Windows systems administration (Including AD)
• Excellent verbal communication skills wif teh ability to communicate TEMPeffectively wif technical and non-technical colleagues at all levels in teh organization.
• Extensive customer service experience and excellent technical-to-business communication skills; consistently conveys competence and concern to end users.
• Strong ability to TEMPeffectively multitask and perform wif a sense of urgency for rapid issue resolution.
• Analytical and adept at resolving complex security and network issues.
• Setup and configure workstations including imaging and installation of necessary software following standard procedures.
• Resolved incidents, requests and upgraded tickets for different types of software and hardware, maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Used Citrix Receiver application 4.5 Virtualization and VDI (VMware) and Microsoft Azure Cloud Computing Platform & Services.

PROFESSIONAL EXPERIENCE:

Sr System Administrator

Confidential

Responsibilities:

• Installing and configuring (Adding workstations to Domain, outlook, IE and installation of Development software, giving suitable privileges to users on workstations) of workstations according to department requirements.
• Manage 400+ users Group policies, wif all IT related inquires.
• Maintain SYNEL Servers for 15+ time clock machines, Active Directory servers, DNS, and DHCP.
• Responsible for Incident Management i.e. troubleshooting and leading critical or urgent issues on email and mobility infrastructure and driving them to resolution as per teh agreed SLAs wif customer.
• Designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Network, D Confidential Stores, Endpoints, Users) including least privileges, firewalls policies, access control, SSO, IPS, Encryption.
• Ensure patches are installed and verified on all systems in accordance wif teh service
• Manage OneDrive and Microsoft Teams implementation for teh 400+ users accounts
• Perform unit software management (inventories, remove unauthorized software)
• Perform configuration (workstations, printer servers, software, operating systems)
• Manage individual user accounts in terms of exchange of Office 365 products on teh domain
• Manage system security using MacAfee software and cisco AnyConnect for VPN.
• Manage disk (formats/partitions hard disk, optimize storage)
• Manage file system (client, unit-level file system, shard drive space)
• Support responsibilities include software installation, and configurations for 1000+ end user devices.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs for Air force airplane mechanics
• Provide software assistance inquiries, e-mail group maintenance, dial-up networking.

IT Consulting

Responsibilities:

• System admin (Identity Access Management)
• Manage access, control, and configure NetIQ running on RHL Linux servers.
• Assist wif Linux enablement of users and groups on eDirectory AD.
• Manage user identities and service accounts across Enterprise directories using eDirectory AD.
• Configure and Manage Active Directory LDAP services.
• Administer security services including user logons, passwords, access rights on other systems and salesforce and SharePoint as assigned.
• Manage file, printer, and group permissions.

Confidential, San Francisco

System Admin/ VDI Windows 10 Migration

Responsibilities:

• Configure, deployed and managed 5000+ VDI infrastructure Win7/10 globally using VMware vSphere and security control IAM access to VM’s.
• Respond to cybersecurity tickets, application control, d Confidential base management access and authentication.
• Monitored and analysed Security Information and Event Management (SIEM) alerts to identify security issues for remediation and investigate events and incidents using Splunk Enterprise Security.
• Assisted wif process improvements, systems integration and installation of Aladdin Portfolio Platform tools and MATLAB environment.
• Conducted analysis via various security tool portals to monitor email and endpoint protection to managed devices.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels using VMware vSphere Virtualization platform.
• Investigate and analyse software and tools for approval to be on teh corporate network using Wireshark.
• Applications install via SCCM.
• Responsible for Admin, installing and configuring MacAfee ePO security applications to end point devices.
• Support investigations into network and improvement of security monitoring and incident response processes and solutions as required to support our cyber security program.
• Created packages, collections and advertisements for software deployments.
• Provided Level III support to troubleshoot deployment issues, desktop software conflicts and client health issues.

Confidential, Pleasanton, CA

IT Desktop Engineering Tier IV

Responsibilities:

• Maintained 100 Windows Servers, Active Directory servers, DNS, and DHCP
• Management and Support of ADS, DHCP and DNS.
• Monitored teh teams trouble ticket and escalated queue for new incidents and worked on resolve and escalating to senior engineers.
• Administer Active Directory user account for OKTA applications
• Investigated and evaluated network traffic and read and interpreted log and sniffer packets using Wireshark.
• Performs other job-related duties as assigned or related to IAM technologies
• Perform updates to support all IAM tools wifin teh environment
• Works closely wif application developers to maintain custom extensions of IAM environment
• This individual will provide guidance on integrating teh identity management authentication and authorization framework into new and existing applications
• Managed, Configured and deployed OKTA Application Sign On apps: Salesforce, Excel, Office 365 suite, MATLAB R2014a
• Administer Exchange Distribution Lists and migration of accounts to Office 365.
• Troubleshoot, install and configure Cisco phones and Windows Workstation Platform box.
• Administer security services including user logons, passwords, access rights on other systems and applications (e.g. Salesforce, SharePoint) as assigned via Active Directory.
• Performs other job-related duties as assigned or related to IAM technologies
• Participate in teh response to cyber incidents by gathering d Confidential and artifacts relevant to teh event.

Confidential, San Jose, CA

Enterprise Desktop Analyst

Responsibilities:

• Applications managed and installed: Bloomberg, Adobe Pro, Microsoft Visio, Excel, Word, Project, MATLAB R2013a, Docker, PowerShell, WebEx, Skype, SQL Server, SAP
• Administer Active Directory user account.
• Setup and configure new PCs and laptops including imaging and installation of necessary software following standard procedures.
• Setup new user accounts and mailboxes in Active Directory and Office 365.
• Administer Exchange Distribution Lists and migration of accounts to Office 365.
• Administrating User, Group and OU accounts
• Create and support video/web meetings leveraging IT tools. (Poly com/WebEx/Skype)
• Monitor teh halp desk queue (email and phone). Service Now ticketing system.
• Administer security services including user logons, passwords, access rights on other systems and salesforce and SharePoint as assigned.
• Manage file, printer and group permissions.
• Used Citrix Receiver application 4.5 Virtualization and VDI as well as Microsoft Azure Cloud Computing Platform & Services (VMware).
• Applications installation via SCCM, EDLP, and Casper Self Service.

Confidential, Washington, DC

Desktop Support Technician

Responsibilities:

• Diagnosed and resolved software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Assisted all our users wif any logged IT related incident when called upon.
• Took ownership of issues by carrying out problem analysis to implement temporary or permanent fixes wif teh aim of restoring service to teh customer as soon as possible; escalating incidents to other support teams where necessary
• Accurately recorded, updated and documented requests using teh IT service desk system.
• Installed and configured new IT equipment.
• Resolved incidents and upgraded different types of software and hardware, resolved incidents wif printers, copiers and scanners, maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills wif teh ability to communicate TEMPeffectively wif technical and non-technical colleagues at all levels in teh organization.