Network Systems Engineer II Resume RTP, NC - Hire IT People

SUMMARY

A motivated Network Engineer with a proven record of success in Network Implementation, Troubleshooting and Design, Network Administration, IT Support and Customer Support.
Holding a Bachelor's degree, Confidential Certified Network Professional (CCNP), Confidential Certified Network Design Professional (CCDP) Confidential Certified Network Associate (CCNA), CCNA Wireless, CCNA Security, CompTIA A+ Certification, CompTIA Network+ Certifications and with expert hands on working knowledge of Networks, Firewalls, Wireless, Data Center and Network Design.
Experienced in Routing Protocols, Data Center, Software and Hardware Support.
Excellent planning, analytical and troubleshooting skills.
Outstanding communication, time management and multi - tasking skills.
Excels in developing and maintaining harmonious customer and B2B relationships.
Self-motivated, goal-focused and results driven.

TECHNICAL SKILLS

Certifications: CCNP R&S, CCDP, CCDA, CompTIA A+, CompTIA Network+, CCNA R&S, CCNA Wireless, CCNA Security, Confidential Certified Specialist Data Center Core, Palo Alto FW ACE

Systems: Windows, Windows Server

Hardware: Confidential Routers, Confidential Switching, Confidential ASA Firewall, Confidential Nexus Platforms, Confidential Catalyst Switches, Palo Alto Firewall, Confidential WLC.

Programming: Confidential IOS, NX-OS and CatOS, PanOS, ASDM

Software: Confidential Prime, Palo Alto Global Protect, Palo Alto Panorama, Confidential VPN Client, Solarwinds Orion Network Performance Monitor, IP Scan, Wireshark

Networking: Wireless LAN, MPLS, DHCP, TCP/IP, VPN, FTP, LAN, WAN, HSRP, VRF, IPSEC, VXLAN

PROFESSIONAL EXPERIENCE

Confidential - RTP, NC

Network Systems Engineer II

Responsibilities:

Analyzed, configured and troubleshooting small, medium, large and data center networks.
Troubleshooting error messages and suggested layer-2 / layer-3 switch configurations.
Supported core, distribution and access layers switches.
Full support of VOIP phone solution implementation, deployment and administration.
Wireless deployment and support with Confidential WLC and Confidential Prime.
Worked closely with business unit escalation teams, development teams and training groups.
Experience and knowledge with Nexus platform, Catalyst Switches C6500, C4000, C3500, C2900, and other Layer 2 devices.
Solved customer escalated network severity cases in a timely manner by leveraging networking knowledge with given SLA.
Utilized ServiceNow to facility customer request and document network issues.
Deployment and administration of Solarwinds NPM tools for network analysis and monitoring.
Palo Alto Firewall and Panorama deployment, configuration and administration.
Security assessments and auditing within Palo Alto environment.
ITIL Training and foundation for support and processes.

Confidential - RTP, NC

TAC Customer Support Engineer

Responsibilities:

Assisted customers in troubleshooting hardware and software related issues on various Confidential platforms.
Analyzed, configured and troubleshot small, medium and large networks.
Troubleshooting error messages and suggested layer-2 / layer-3 switch configurations.
Supported core, distribution and access layers switches.
Worked with business unit escalation teams, development teams and training groups.
Submitted complete and correct DDTS BUG reports in area of expertise with collaboration and supervision.
Utilized Layer 2 Confidential ’s Switching platform knowledge (e.g. system architecture, switching and forwarding issues).
Experience and knowledge with Nexus 7000, Catalyst Switches C6500, C4000, C3500, C2900, and other Layer 2 devices.
Solved customer escalated network severity cases in a timely manner by leveraging Confidential LAN switch technologies.
Effectively utilized moderately complex lab setups to duplicate and solve problems
Examined problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
Troubleshot high CPU on switching platforms with collaboration of debugging and sniffers.
Recreated customer issues in lab to provide resolution and proof of concept.
Troubleshot customer cases from start to resolution utilizing lab recreates and business unit involvement when needed.

We provide IT Staff Augmentation Services!

Network Systems Engineer Ii Resume

Rtp, NC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship