Freelance IT Support Engineer Resume Boston, MA - Hire IT People

SUMMARY

Proficient in building, configuration, deployment, maintenance and troubleshooting of Windows systems.
Skilled in deployment, configuration, upgrading and troubleshooting of Windows networks and servers.
Experienced in deployment, configuration and troubleshooting of networking devices.
Excellent analysis and problem - solving skills with attention to detail for computer and network systems.

TECHNICAL SKILLS

Networking: LAN, WLAN, WAN, TCP/IP, VPN, Routing and Switching

OS and Productivity: Microsoft Windows, Microsoft Windows Server, Microsoft Office, LibreOffice

PROFESSIONAL EXPERIENCE

Freelance IT Support Engineer

Confidential, Boston, MA

Responsibilities:

Installed and configured server-client and networking hardware. Increased security and improved office workflow by implementing Active Directory infrastructure.
Provided technical support for end users. Resolved software, hardware, access and connectivity issues.
Improved network connectivity in offices by installing new wired and wireless networking hardware.
Minimized the risk of data loss greatly by implementing data backup processes utilizing cloud solutions.
Diagnostics, repair and installation of computer hardware, software and networking. Malware and virus removal. Windows installation, migrations and repair. System tune-ups and hardware upgrades.
Produced training material on using hardware/software, computer maintenance, and malware prevention.

Desktop Support Analyst

Confidential, Boston, MA

Responsibilities:

Successful troubleshooting of enterprise PC hardware and software issues using Remedy and ServiceNow ticketing systems and LANDESK. Effectively overcame technical issues for 2500 end users in 4 cities.
Managed computer hardware replacements and Windows 10 migrations for local and some remote users.
Ensured network and internet connectivity for local clients by rectifying wired, wireless, and VPN connectivity issues. Common causes varied from misconfigured software to faulty networking hardware.
Remedied Active Directory issues such as locked accounts and misconfigured access permissions.
Setup and troubleshooting for printers, copiers, video conferencing equipment and mobile devices.

Desktop Support Specialist

Confidential, Boston, MA

Responsibilities:

Successful in troubleshooting a large volume of client machines in a multi-platform Active Directory enterprise environment of 1500 end users using LANDESK.
Support for scientific research and analysis software such as MATLAB, ChemDraw, JMP and TOAD.
Administered Windows 7 migrations and XP virtual machine deployments for incompatible software.
Lead the research and distribution of solutions for issues discovered during operating system migrations. Maintained knowledge base as reference for resolving migration issues, reducing downtime for end users.