SUMMARY

• Army Veteran & Computer Science graduate with thorough knowledge about networking devices, Cisco products, WAN and LAN technologies, seeks to work as a network engineer for a reputed organization.

TECHNICAL SKILLS

• Network Hardware and Software Maintenance
• Software Installation
• Web Security
• Security issues troubleshooting
• Strong troubleshooting skills
• Layer - 2/3 protocols
• LAN switching technologies
• Network performance monitoring
• SNMP monitoring
• Cisco switching expertise
• EIGRP routing
• MPLS routers
• IP Services
• Subnetting expertise
• OSPF routing
• Cisco equipment familiarity
• Cisco router and switch security
• Enterprise WiFi management
• Root Cause Analysis
• System upgrades
• Program installations
• Infrastructure planning
• Server expertise
• Hardware knowledge
• Microsoft Office 365
• Leadership
• Good listening skills
• Windows Server
• Risk Management Framework
• SQL
• Python
• HTML
• Java
• JavaScript
• CSS
• SolarWinds
• SCCM
• Software deployment management

PROFESSIONAL EXPERIENCE

Computer Repair Technician

Confidential - Clarksville, TN

Responsibilities:

• Accept customer desktop and laptop systems in-store for repairs.
• Request information about software and hardware issues and document all concerns.
• Troubleshoot systems and work with customers to determine needed hardware or software changes.
• Break down systems, remove malfunctioning hardware, and install new parts.
• Check system software and data integrity.
• Perform all repairs with utmost concern for customer privacy.
• Designed, configured, and installed all Data Center Network Devices to support users, including ran cables, ports, routers, switches, Load Balancers, and VPNs.
• Resolve selected issues with smart phones and tablets.
• Develop websites and setup webservers for customer's.

Network Technician II

Confidential

Responsibilities:

• Maintain, upgrade, and implement improvements to the, ESXi infrastructure.
• Responsible for assisting Lead Network Engineer in areas of design, configuration, testing, and implementation of IT solutions.
• Plan, develop and deploy change management initiatives for technical implementation.
• Including productivity software, systems, technical application and hardware release.
• Researched and negotiated with vendors the purchase of software and hardware technologies to ensure Network projects were managed and successfully completed.
• Implemented Microsoft Deployment Toolkit Imaging system to streamline deployment and restoration of workstations.
• Assisted in the implementation of a Cisco Call Manager solution.
• Perform routine network maintenance checks as well as configure and manage printers, copiers, and other miscellaneous network equipment.
• Performing network troubleshooting, performance tuning, and security auditing.
• Providing on-call technical support for network and communication problems.
• Standardizing, creating and maintaining client images using Microsoft deployment toolkit.
• Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.
• Installed cabling, wireless routers and telephone systems for data communications networks.
• Performed necessary maintenance to support network availability.
• Performed system patches, service packs, hot fixes and new security configurations.

Systems Support Analyst

Confidential - Nashville, TN

Responsibilities:

• Installed, maintained, and repaired company and multi-vendor systems which included hardware, software and networking.
• Diagnosed and resolved product performance problems and ensured customer satisfaction by informing customers about preventative maintenance.
• Used Active Directory in an Enterprise environment to manage user accounts.
• Controlled user access to network resources by adhering to group policies.
• Ensure adequate performance and operation of the systems.
• Independent worker capable of evaluating and resolving database issues.
• Assist in monitoring all computer systems within the organization that are operational throughout an associate's workday.
• Use KACE management to ensure client devices were patched to meet company policies.
• Perform tasks for end users on the Citrix served applications.
• Analyzed the system and prepared the Citrix application according to the need of the user.
• Administration of Microsoft Office 365.
• Aid customer in deploying and configuring Microsoft product.
• Provide remote assistance using Bomgar.
• Ensure all security guidelines and standards are being followed to protect customer PHI.
• Perform SQL Queries on EMR database.
• Troubleshoot EMR database issues for APPs and physicians in the field.
• Installed, maintained and repaired company systems involving software, hardware and networking.

Systems Support Technician

Confidential - Clarksville, TN

Responsibilities:

• Installed, configured, and maintained data migration of workstations and software.
• Gained exposure to VMware, SolarWinds Monitoring and other system administration skills through hands on training provided by Senior Network Engineer.
• Assisted the client in solving computer related issues and orientation of new equipment as deployed.
• Tracked trouble ticketing system and updated asset database to ensure document is current.
• Diagnosed and upgraded hardware to ensure optimum level of performance.
• Worked closely with Network Engineer to configure routers and switches for production.
• Frequent travel to multiple sites in Montgomery County to provide assigned services for 800 employees.
• Installed and updated software packages, updated operating systems, and helped configure hardware.
• Wipe and reimage laptops and desktops for deployment.
• Set up peripheral equipment, installed switches, and maintained profiles on active directory.
• Replaced internal hardware including memory, hard drives, CD/DVD drives, and video and NIC cards.
• Performing break-fix operations on the workstations on site or remotely when problems occur.
• Provided technical guidance for end users and interacted extensively with clients and business partners.
• Gained experience with Sierra Wireless Airlink Mobility Manager, Tritech and other propriety software.
• Detected 20+ network vulnerabilities by testing infrastructure security and tracking potential threats to the network.
• Monitored network hardware operations to evaluate proper configuration.

Systems Administrator

Confidential - Clarksville, TN

Responsibilities:

• Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.
• Execute the maintenance window changes for multiple locations, performing troubleshooting of routing and switching issues.
• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 350 users.
• Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.
• Lowered spam by 75% using firewall filtering with real-time spam blacklists for incoming email: using SonicWALL email appliance.
• Fixed hardware, software, and network issues.
• Maintain and manage company exchange server.
• Perform backups on all servers physical and virtual.
• Assisted in the developing network architecture.
• Repaired, maintained, and replaced network cabling.
• Surveyed, Designed, and implemented internal computing network infrastructure, desktop switching, VLAN design and configuration.
• Designed and configured shared Fiber, VLAN connections to remote locations.
• Preformed remote desktop assistance through VNC.
• Maintained all in store systems Verifone POS systems, DVRS, and Gilbarco dispenser hardware and firmware.
• Updated all store systems from sonic wall to a managed firewall and VPN from Cybera cutting yearly cybersecurity cost in half.
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Created patches and solutions to fix bugs in existing applications.

Information Security Analyst Intern

Confidential - Clarksville, TN

Responsibilities:

• Updated existing security policies to ISO standard.
• Performed security audits.
• Worked with a small team to develop of APSU Cyber Security Website.
• Educated fellow students across campus on matters of cybersecurity via class presentations and flyers.
• Worked with network team using cisco routing techniques to add computers to existing infrastructure.
• Worked in both Linux and Windows environments.
• Dealt with user access control list campus wide.
• Adapted and quickly learned a new position and industry to further develop analytical and technical skills.
• Ensure software is patched and able to protect from threats.
• Make recommendations for mitigating identified risks.