SUMMARY:

• Technically astute network engineering professional with advanced expertise installing, deploying, maintaining, and upgrading business - critical IT infrastructure, networks, systems, and services.
• Advanced IT expertise spanning Cisco, Dell and EMC systems and hardware, network security, UNIX / Linux, and technical troubleshooting of workstations, computers, devices, and peripherals.
• Reputable for calm, competent leadership in high-pressure, deadline-driven environments, leading SCRUM teams in delivering complex IT initiatives on time and under budget.
• Talent for driving productive, profitable and cost-effective collaboration between business and technical teams; able to effectively translate business requirements to technical specifications.
• Demonstrated skill assembling,, coaching and motivating elite cross-functional and technical teams.

AREAS OF EXPERTISE:

Strategic Planning & Leadership · Change Management · Vendor Relations · Emerging Technologies

Network Security · Routers & Switches · IT & Network Infrastructure · Performance Improvement

Installation, Upgrade, & Maintenance · Process Automation · End-User · Helpdesk Support

Systems Administration · IT Project Management · Network Engineering · IT Security

Ethernet Application Servers · PC Maintenance and Repair · Troubleshooting · Disaster Recovery

Data Center Installation & Maintenance · Cloud Services & Technologies · Certified SCRUM Master

TECHNICAL SKILLS:

Server+ Network+ Oracle Shell Script / Perl Lotus 123 TCP / IP HP Open View

Linux Sun Solaris Stratus FTServer 10 / 6210 Microprocessors HTML

Ethernet Application Servers UNIX / Linux / VMware VoIP Technology

Cisco, Dell, & EMC Servers, Routers & Switches Digital Techniques I & II

PROFESSIONAL EXPERIENCE:

Confidential, Marietta, Georgia

Storage Engineer, Admin Site Engineer, Field Support Technician

Responsibilities:

• Serve as admin and storage engineer; manage IT infrastructure and ensure optimal efficient usage of servers and systems.
• Conduct preventive maintenance of mission-critical devices and local data centers including vCloud Automation Center, vCenter Orchestrator, and vCenter Operations.
• Act as Network Team Lead; train and coach junior engineers in providing helpdesk services and troubleshooting networking issues.
• Install and upgrade Cisco servers and hardware.
• Led comprehensive upgrade of EMC and Dell servers for Confidential client; measurably increased customer response time.
• Installed and upgraded r700-Series Dell rack servers for Confidential client, streamlining production of enterprise package tracking system.
• Upgraded servers to Dell and EMC for Travelers insurance office, enhancing failover system and strengthening disaster recovery measures.

Confidential, Alpharetta, Georgia

Network Engineer

Responsibilities:

• Oversaw all aspects of networking, installation, configuration, and maintenance of UNIX / Linux routers, hardware, and systems for business-critical Network Operation Center.
• Mentored and trained junior network engineers.
• Managed network security; led 3rd shift of 24 / 7 help desk. Installed and configured Linux servers for client production lines.
• Conducted technical troubleshooting; oversaw preventive maintenance program for computer rooms, workstations, and devices.
• Led 2nd-level computer and voice operation support for Confidential system clients throughout North America.
• Directed complex IT installation and configuration projects, applying Engagement Model and Service Request standards and guidelines across all hardware and software.
• Managed purchasing, installation and implementation of hardware and software in compliance with internal standards.
• Achieved of in IBM Desktop Systems, Warranty Basics for Technicians and Administrators, and IBM Mobile Systems.
• Established strong reputation as subject matter expert in network security; achieved CISSP .
• Ensured optimal performance of Token Ring / Ethernet network, 4 file servers, and application and exchange server, ensuring Confidential compliance.
• Chosen to oversee and development of digital workforce and implement server / PC compliance and maintenance programs that elevated equipment functionality.

Confidential, Atlanta, Georgia ·

Systems Engineer

Responsibilities:

• Oversaw installation, configuration, and management of 2600 and 3600-series Cisco routers, desktop computers and printers at retail and financial locations throughout Georgia.
• Conducted key upgrades from EMC CLARiiON CX200 to CX400 series; installed 2650-series Dell servers, measurably improving performance and security.

Confidential, Acworth, Georgia ·

Technical Support Engineer

Responsibilities:

• Maintained systems network including TCP / IP protocol analysis and management for firewalls, load balancing, switches and routers.
• Installed 802.11 networks; utilized UNIX, Network Security Authentication, SSL, NTCM, SSO and LDAP.

Confidential, Atlanta, Georgia

UNIX Systems Administrator

Responsibilities:

• Ensured optimal functionality of UNIX systems through regular maintenance, system expansions, migrations and upgrades.
• Delivered daily helpdesk support to end-users on HP / UX platform; supported e-commerce and web hosting operations and assisted team members regarding desktop and laptop computers, networks, and stand-alone printers.
• Detected, diagnosed, and reported UNIX server issues.
• Implemented best practices to decrease system downtime, improving efficiency, production, and revenue.