SUMMARY:

To obtain a Lead or Senior Security Engineer position in an organization seeking an experienced Network & Security Engineer, Project Manager, Team Lead and/or Mentor.

CORE COMPETENCIES:

• NXOS
• Racking, Cabling & Layout Documentation
• Facility Maintenance Planning
• Disaster Recovery Planning
• High Availability Designs
• Capacity Planning
• Remote Deployments, Troubleshooting & Support
• Data Center Management Tools
• Cisco Prime
• Network Automation Applications
• Network Design & Planning
• Lifecycle Planning
• Network Documentation
• Cisco Router/Switch/WLC Configuration
• SNMP Monitoring
• EIGRP & BGP Configuration and Troubleshooting
• MPLS & WAN Transport Circuits
• Packet Trace & Analysis
• Wireless Survey, Design & Setup
• QoS
• Cisco ASA Firewalls
• IPSEC
• Zone - Based Firewall
• Remote Access VPN Clients
• CIS Critical Security Controls
• Vulnerability Scanning, Reporting & Remediation
• AAA & RADIUS
• Cisco Identity Services Engine (ISE)
• 802.1X
• Audit & Reporting (SOx, PCI, Internal Audits)
• MS Project & Various Cloud PM Software
• Budget Planning
• Team Selection
• 3D Project Planning Methodology
• Root Cause Analysis & Counter Measure (RCCM)
• Project Communications
• Proof of Concept Development
• Project Risk Management
• Project Documentation
• Change Management

EXPERIENCE:

Confidential

Network & Security Architect

Responsibilities:

• Perform SME level support across IT Security, LAN, WAN & Wireless job functions for a company operating 4 regional Data Centers and ~400 locations in ~60 countries. This includes working across time zones and language & culture barriers, as well as with internal staff and external consultants and vendors.
• Participated in large scale acquisitions and divestitures, including a complete split of the company’s IT Infrastructure. This included the buildout of a completely new set of Data Centers, including cutovers utilizing high available designs to achieve extremely limited or no downtime.
• Supervised the day to day Network Operations of a global company, including mentoring and guiding less experienced staff, and reporting up to IT Director level on existing, upcoming and resolved challenges.
• Managed Enterprise Level outages and coordinated appropriate response teams, based upon criticality.
• Performed Security and Network evaluations of acquisitions and remedied any outstanding items before interconnecting new locations with existing network. This included major reconfiguration and coordinated changes, in projects lasting 6+ months.
• Responsible for evaluating, designing and implementing technology changes both locally and globally. Examples include 802.1X & RADIUS with Cisco ISE, Cisco Web Security, Infoblox and Orion NPM & NCM. Ran and/or participated in multiple PoCs for WAN Topology, SIEMs, Vulnerability Scanners and Firewalls.
• Manage projects from inception to completion, including developing budgets from $5000 to $5 Million and team selection, using 3D project management process & Lean principles.
• Worked with consultants to architect & Deploy a 300-site DMVPN Phase 3 solution, utilizing 4 regional hubs to deliver a global full mesh topology & interconnected DMVPN mesh with multiple MPLS Providers.
• Perform Root Cause Analysis (RCA), using both 5 & 9 step RCCM processes.
• Utilizing Solarwinds NCM to create Scripts, Compliance Reports and other Automation to ensure standardization and compliance with posted guidelines, as well as enforcement of Security Posture
• Manage all aspects of Networking Infrastructure, such as switches, routers, routing protocols and firewalls, as well as Cisco ISE, CSM & Prime Infrastructure.
• Configure and troubleshoot Cisco Wireless LAN Controllers, Access Points and coverage. Perform Heat Mapping & Digital surveys and work with local IT staff to adjust AP locations and coverages as necessary.

Confidential, Fayetteville, NC

Network Engineer

Responsibilities:

• Managed the project to build a new data center, to increase redundancy and network performance.
• Team lead for the Infrastructure Integration project, to integrate our network in to our partner’s global network. Coordinated with our partner’s IT staff, to ensure a 100% uptime during integration efforts, as well as defining all aspect of the new IT infrastructure, including budget.
• Perform site surveys for new or acquired locations, working with local personnel to develop plans that cover the IT needs, while still falling within company standards and best practices. Lead and supervise all parts of the build-out, as well as provide post-integration support up until 6 months after close.
• Ensure that projects are on time, budget and achieving or exceeding expectations throughout all phases.
• Prepare, plan, design, implement, operate and optimize all parts of the Cisco networks, in 6 US locations. Monitor and determine current and future network capacity needs. Keep updated network documentation.
• Provide inventory and lifecycle management of all network devices, including creating budget proposals.
• Administrate Active Directory and Exchange across in a global forest of 26 domains. Create new users, manage DNS records, design and optimize GPOs and troubleshoot tier 2 login and security issues.
• Manage VMware hosts, SAN volumes and iSCSI connectors, templates and server load balancing.
• Interact and negotiate with vendors, outsources and contractors to achieve the best prices and products.
• Maintain all parts of the Data Centers, including cable management and installation/removal of hardware.
• Researched and implemented new technologies in to the current network, focusing on low network impact.

Confidential, Raleigh, NC

Network Engineer

Responsibilities:

• Monitor and process alarms in CA Spectrum and Solarwinds for a 3500 location network using multiple connections and topologies in a 24x7 environment, occasionally from home as part of an on-call rotation.
• Report outages and connectivity issues to appropriate sections or management, and assist with resolution of outages in Data Center environment.
• Support store personnel in troubleshooting connectivity issues, using dial-up connections or leveraging on-site personnel and equipment, with a high focus on first call resolution.
• Configure and troubleshoot Cisco 800, 1800 and 2800 series routers and Cisco 3500 series switches.
• Troubleshoot MPLS, T1 and T1 over Integrated Access Device, Frame Relay and DSL/Cable connectivity. Further troubleshoot DMVPN, EZVPN and IPSEC VPN connectivity issues.
• Troubleshoot hardware, process replacement requests and receive return equipment for RMA.
• Test suspected defective equipment in a lab environment in-house. Replace defective components, refurbish and clean equipment for redeployment.
• RMA defective equipment with Cisco and other vendors, and log devices in and out of inventory
• Develop, test and implement new procedures and solutions using peer reviews and change requests.
• Upgrade router and switch IOS as needed to support new implementations or to resolve bugs.
• Develop, test and deploy one-of-a-kind solutions for individual locations, on an as-needed basis.
• Write technical documentation and manuals on network deployments and unique setups.
• Support remote technician installing equipment or making network changes in a high availability environment, to ensure minimal downtime.
• Deploy cables and new hardware in a data center environment, using installation plans and schematics.
• Install, configure and troubleshoot IPSEC and SSL VPN clients, and issue and revoke RSA certificates.

Confidential, Wake Forest, NC

Network Operations Technician

Responsibilities:

• Provide technical support for Confidential ’s Business DSL customers and over 100 Internet Service Providers, focusing on providing excellent customer service and satisfying the customer's needs.
• Perform diagnostics and configuration on a variety of Digital Subscriber Line Access Multiplexers (DSLAM) such as: Calix, AFCs, Lucent Stinger, Alcatel, Marconi and Adtrans.
• Perform diagnostics and configuration in Broadband Aggregators focusing on the customer's VPI/VCI and utilizing layer 2 and layer 3 troubleshooting tools to determine the area of concern.
• Assist customers with LAN and router configuration for DSL service along with troubleshooting LAN and WAN connectivity, from layer 1 and up.
• Provide support for Confidential outside technicians and customers on ZyXEL, Linksys and Cisco routers, setting up features such as Firewalls, RIP, OSPF, EIGRP, Proxy ARP, Static Routes, NAT, QoS and VoIP.
• Performed additional troubleshooting in terms of speeds and local loop abnormalities
• Manage and prioritize urgent requests from customers and alert appropriate management for escalation on major outages and issues.
• Manage the relationship between various support organizations on behalf of customers to fulfill client requests or resolve issues based on established guidelines.
• Promoted to Broadband Maintenance Skillset after 7 month, taking incoming field technician calls, assisting in resolving chronic and/or difficult issues by changing ports, sync-rates, line codings, and others parameters, or perform packet and header analysis, to permanently resolve the issue.
• Troubleshoot backbone circuits such as T1 IMA-groups, DS3s and OC3s, reporting any findings to the field or engineering for immediate resolution.
• Detect and process alarms on network elements and send appropriate tickets to the field, or escalate to higher tier for vendor contact.
• Over 7 years of experience with WAN and Telecom technologies over UHF and Microwave radios.
• Handled day-to-day maintenance, programming and deployment of telecom and networking equipment.
• Experienced in planning and instructing others in the deployment of equipment and cables.
• Acquired the ability to work effectively within a team and accomplish goals in a fast paced environment.
• Installation, Setup and Troubleshooting of local and remote servers/clients.
• Performed customer support and training on Telecom and Networking equipment.