OBJECTIVE:

To obtain a position as a Network Security Administrator while utilizing extensive experience of configuring, managing, maintaining, and troubleshooting computer networks.

PROFILE:

• Remote Network set up with server, PC, MAC, printers, routers, switches, firewalls and modems, Remote Desktop Connection Administration, Client/Server productions system, support LAN / WAN / VPN Cisco IP telephone, Adapt VOIP
• Remote Hardware/Software set up of local area networks, static IP, TCP/IP, IDS/IPS, DNS, DHCP, Cisco VPN and Cloud Based Backup solutions
• JIRA, Remedy, Heat, Simplify IT ticket tracking software, Troubleshooting and upgrading networking hardware devices and software
• Microsoft Windows Server 2000, 2003, Windows XP, Vista,7, 8.1, and 10 Operating Systems, Microsoft Office Suites
• Resolve issues including and up to viruses, malware, slow performance, errors, email client set up, software installation and configuration, wireless and virtual LAN and peripheral problems

EMPLOYMENT HISTORY:

Network Support SOC Analyst

Confidential, Duluth, GA

Responsibilities:

• Installs, configures, tests, maintains, monitors and troubleshoots network related equipment. Windows Server 2008, and 2012 physical and virtual environment administration.
• Active Directory administration Office 365 administration Run SQL Queries Desktop/Laptop image and deployment DHCP server administration Vulnerability Assessment and Remediation with Rapid 7 insight VM Dell KACE 1000 administration for endpoint patches Alien vault SEIM Logs and alert remediation Endpoint Security monitor and Incident Response Security software agent installation Bit 9, Carbon Black, Forcepoint Investigate Fire eye IDS/IPS actionable alerts Report and Analyze Dell Secure works tickets Research threat intelligence and IOC’s Mitigate Threats on endpoints across the network Bit 9 and Carbon black administration Remediate vulnerabilities on network devices
• Maintains up to date data and network security policies. Sophos Encryption and Anti - Virus Enterprise Management Console Administrator
• Assists team with system upgrades, updated software releases and applying patches.
• Collaborates with Network team to investigate and implement new technology to meet strategic business goals.
• Vendor relationship management Provides problem resolution support for end user workstation and related hardware, software, printer and network related issues.
• Document equipment failure and repair. Resolve ticket escalations dealing with end user computing.
• Ensures computing devices are configured properly, security precautions are implemented and current.
• Rotational on Call Back up Job monitoring Adherence to all compliance and regulatory requirements as set forth for our industry.

Technical Associate Assistant

Confidential, Norcross, GA

Responsibilities:

• Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling.
• Handle colocation and various managed service solutions for a wide variety of customers
• Vendor support for maintenance, break/fix, and/or upgrades
• Maintain the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures
• Support infrastructure replacement process to standard including documentation, tools, inventory etc.
• Work with provisioning department to remove/assign ports on devices
• Respond to and update tickets in accordance with department procedures
• Rack and Mount Servers and connect to patch panels
• Monitor NOC Devices Servers, Switches, Firewalls, VM

Remote Support Technician

Confidential, Huntsville, Al

Responsibilities:

• Third party vendor support for Confidential & Confidential Cloud Based products MacAfee SaaS, Microsoft Office 365, Back up and Go
• Mobile Device, Tablet, Smartphone and PDA support/ configuration with Outlook/Exchange 2003-2010
• Research and apply patches, service packs, hot fixes and security updates
• Remote set up of IP Cameras and CCTV with DVR setup

IT Help Desk Analyst

Confidential, Birmingham, Al

Responsibilities:

• Administrated Blackberry enterprise server
• Added /Removed users from Confidential ’s in Active Directory
• Resolved user login and application issues in an Active directory domain network environment
• Supported users new computer technology and end-user network or local printer problems, PC hardware/software problems
• For new O/S rollout Tested, Deployed and Supported over 9,000 proprietary applications with over 24,000 users
• Performed software repair for PC computer equipment and peripherals in Active Directory domain network environment.
• Identified, diagnosed, and resolved problems for local and remote users of the mainframe, personal computer software and hardware, the Internet, email, dial-in, VPN, smartcard and local-area network access across the enterprise in a call center environment; communicates solutions to end-users.

IT Operations Analyst

Confidential, Birmingham, Al

Responsibilities:

• Data Destruction Coordinator in a Data Center environment
• Assisted in development of processes to support the Disaster Recovery goals in Disaster Recovery exercises
• Lead weekly Team Meetings for Process improvement projects
• Restored user files using IBM Tivoli, RCONJ, Novell
• Proactively monitored Net cool alerts and controls for Mainframe, EMC Drive array and IBM silo performance
• Open change and service management tickets and executing escalation protocol engaging SME

IT Break/Fix Technician

Confidential, Birmingham, Al

Responsibilities:

• Responsible for isolating and resolving hardware and software related problems
• Worked with server team to resolve network resource issues
• Assisted in creating, Testing and implementing images for desktops and laptops
• Installed and shared printers and devices on the network
• Installed various application software from SMS Servers

Help Desk (consultant)

Confidential, Lincoln, Al

Responsibilities:

• Created / Edited user profiles in Active Directory in Windows 2000 and Windows 2003
• Setup and Troubleshoot Cisco 7961 G IP phone installations
• Troubleshoot multiple issues with Lotus Notes 6.5
• Reset passwords in Active Directory and AS/400 mainframe for multiple users
• Installed various application software from SMS Servers