SUMMARY:

• Seeking a rewarding and motivating position in an organization, where my proficiency in information technology concepts, troubleshooting, and administration can be used to maintain an efficient system.

TECHNICAL SKILLS:

Environment: s/Languages:

Windows 7, 8,10 Powershell Windows Server 2008r 2/2012/2016/2019 Microsoft DPM 2012 iOS DOS/Command Line Interfaces Android MES Active Directory IPC (Proprietary JCI/Adient ERP) Hyper - V VBA VMWare SQL Server 2008/2012/17/19 Veeam Oracle 11g

Software: Microsoft Office 365 Microsoft Dynamics CRM Google Suite Outlook Microsoft Web Expression SCCM Dameware Microsoft Teams TeamViewer Skype Logmein123 ServiceNow PowerBI

Troubleshooting/Maintenance: PC/Laptops, Servers, Switches, Bridges, HUBs, Routers, Access Points, Modems Tablets/ iPads, Smartphones/PDA, Imaging/Deploying

PROFESSIONAL EXPERIENCE:

Sr. me.T. Database Administrator/Analyst

Confidential, Riverside, MO

Responsibilities:

• Maintain and support moderately complex IT systems and applicable servers, and networks
• Maintain security and vulnerability standards
• Schedule and coordinate hardware and infrastructure installation with and 3rd party suppliers.
• Act as a technical lead for problem resolution, analyzing, testing, and coordinating upgrades, and configure system as appropriate.
• Analyze system issues and provides solutions or escalate to next level support teams
• Install, upgrade, and configure new Oracle instances via Oracle Enterprise Manager
• Assist in troubleshooting user problems relating to Operating System issues, Network Connectivity, TCP/IP configuration, Upgrades, MS Office Products, Internet connectivity and Software issues.
• Develop SQL queries to research, analyze, troubleshoot data
• Responsible for maintaining teh integrity of teh SQL database and reporting any issues to teh database architect/administrator
• Assist in mining data from teh SQL database dat was used in several significant presentations
• Assist in offering support to other personnel who were required to access and analyze teh SQL database
• Responsible for maintaining teh integrity of teh SQL database and reporting any issues to teh database architect/administrator.
• Install SQL Server, applying Service Packs and hot fixes on production, development, and backup servers
• Install logical printers on a print server and preparing print server to host clients.
• Participate in discussions and give an opinion about teh product's performance, while working on exporting reports into multiple formats including Excel, MS Word, and PDF
• Regularly conducting research data analysis, and creatively presenting teh summarized information to management and development team
• Hardware and Software asset management, network support, connectivity, telecom
• Assist in troubleshooting user problems relating to Operating System issues, Network Connectivity, TCP/IP configuration, Upgrades, MS Office Products, Internet connectivity and Software issues.
• On call 24/7 in 5-person rotation; providing onsite/remote support for Confidential proprietary ERP software and MES applications

Testing Support Engineer

Confidential

Responsibilities:

• Aided with resolving hardware failure and software issues on desktop, laptop and tablet devices for various law enforcement agencies all over United States and internationally using products from Confidential
• Installed and upgraded for proprietary software, providing support for multitude of issues ranging from local desktop issues to offsite network connectivity difficulty
• Worked remotely with consultants at satellite offices on technical issues, software deployment, and upgrade assistance. Administered and diagnosed various network issues at customer’s site, using remote connection tools
• Performed quality testing on proprietary firmware before public release
• Administered firmware and hardware test plans to detect and diagnose errors and bugs
• Outlined teh quality parameters after consultation with teh clients and developers
• Worked with engineering teams investigating and correcting software bugs and deficiencies based on teh testing results
• Migration from SQL Server 2005 to SQL Server 2008 and provide documentation, control user access to teh database by setting security password and permissions
• Resolved SQL connectivity and security issues for technical and non-technical staff as well as troubleshoot issues related to tools, Management Studio/SEM, and SQL Agent
• Used Microsoft Dynamics CRM as ticketing system to resolve cases, customer issues, and liaison with various departments within teh company’s infrastructure

C-Store Manager/Operator/Office Manager

Confidential

Responsibilities:

• Implemented inventory control, loss prevention and maintain 30 percent profit margins, negotiated with vendors for promotion pricing and signed annual contracts
• Enforced strict franchise policies, procedures, regulations and standards
• Performed HR Activities including recruiting, employees, schedule, and payroll
• Managed a team of employees for daily operation of store
• Prepared and maintained Statistical Inventory Reconciliation reports
• Audited sales reconciliations prepared by store managers and analyzed reports to generate branch profitability