NETWORK ANALYST Resume

SUMMARY:

Highly skilled and solutions driven IT professional wif over 10 years of experience providing on - site and remote technical support to hardware and network server end users and business operations.
Strong and innovative problem solver accomplished in delivering solutions to resolve complex technical issues, enhance system performance, strengtan security, mitigate risks, and improve end user experience.
Respected and interactive team member known for diverse technical knowledge and excellent interpersonal skills instrumental in successfully working across functions and maintaining great working relationships.

End User & Help Desk Support
Email & Active Directory
Leadership &
System Upgrade & Customization
Root Cause Analysis
Cross Functional Collaboration
Network Administration & Tools
Patching
Critical Thinking & Problem Resolution

TECHNICAL SKILLS:

Computer & Software Skills: Windows XP, 7, 8.x server 2008, 2012r2, VMware, McAfee Email Gateway, Exchange Server, eClinical application, Bomgar, Jetforms, Manager Care Optimizer, Microsoft Office Suite

PROFESSIONAL EXPERIENCE:

NETWORK ANALYST

Confidential

Responsibilities:

Collaborate wif technical team, management, and vendors in teh mapping, installation, administration, and maintenance of servers.
Reduce unplanned downtime or interruption through proactive equipment maintenance, key vendor partnerships, and adherence to upgrade requirements.
Establish and manage data recovery plan to protect system data, operations, and equipment from potential risks.
Review and prioritize help desk inquiries to ensure immediate resolution of high priority technical issues.
Protect network security through distribution and oversight of personnel security credentials.
Install and optimize new system and network hardware, software, printers, and applications in alignment wif business needs and specifications.
Manage system for creating email accounts, secure file sharing platforms, and troubleshoot intranet.
Ensure seamless integration and compatibility of new software and applications through pre-installation assessment to determine required upgrades and customization needs.
Evaluate and identify software or vendor options to enhance technical platforms, and improve productivity.

COMPUTER OPERATOR

Confidential

Responsibilities:

Created email and Active Directory accounts for personnel.
Increased productivity through design and implementation of system for processing of car and home loans.
Troubleshoot and resolve hardware, and software issues.
Oversaw installation and maintenance of network printers and equipment.
Control and monitor business network and computer systems to reduce operational and security risks.
Respond to end user inquiries to resolve system issues, provide end user, upgrade software, and install new equipment.

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