SUMMARY

• Technically sophisticated customer - focused technology professional wif more than 17 years of diverse experience in roles from Technical Support Specialist, R&D Coordinator to Network Specialist.
• Proven expertise and background in analyzing network, designing, and implementing complex, multi-protocol LAN, WAN, MPLS and network architecture. Working noledge of Python language.
• Demonstrates personal flexibility and initiative by TEMPeffectively partnering wif clients to strategically align technological solutions to meet their business objectives.
• Worked wif National Research Council - Canada for teh research and development of new technology.
• Master’s degree in Internetworking Engineering, and Bachelor’s degree in Computer Engineering
• Member of Canadian Institute of Management (CIM)

TECHNICAL SKILLS

Routing Protocols: Cisco Routers/ Switches, MPLS, BGP, OSPF, EIGRP, IGRP, RIPv1&2, Access Lists, route maps.

LAN and WAN Technologies: Ethernet, Token Ring, FDDI, ATM, Frame Relay, X.25, HDLC, PPP and ISDN LAN/WAN connectivity.

Platforms: Cisco 7500, 7200, 3700, 3600, 2600 routers; 6500, 4500, 5000, 2900 CAT switches, Juniper SRX and Alcatel SR 7750 and 7450 ESS.

Operating Systems: Windows XP, NT, 2000, Windows 7 & 10 and Linux.

Networking Protocols and Services: DNS, WINS, DHCP, RAS, IIS, VPN, TCP/IP and SNMP.

Web Development Tools: Python, HTML, DHTML, CSS, XML, ASP.NET, Flash, Photoshop, VBScript, JavaScript, MS Interdev, CVS, Bugzilla

Relational Databases: Oracle/Developer 2000, MySQL, MS SQL Server

Programming Languages: C/C++, Visual Basic and Java.

Security/Authentication: Router security including Traffic filtering, TACACS+, NAT, VPN and IPSec.

PROFESSIONAL EXPERIENCE

Confidential

Network - Data - L3

Responsibilities:

• Documenting of existing network of their customer to prepare for network transition to Confidential .
• Monitoring and analyzing statistical data to develop improvement plans for network.

Confidential

Network Specialist

Responsibilities:

• 13+ Years working on Cisco, Juniper and Alcatel networking hardware such as Routers, Switches and Firewalls. Troubleshoot both TELUS managed and customer managed end devices.
• Configuring and Troubleshooting of Fibre, ADSL/ADSL 2+ networks, DSLAMs, Dual ADSL, line synch, iVPN, NaaS, T1 sites, Wireless Resiliency services, 1FL, Term Servers, HSPA out of band connections.
• Configuring SNMP monitoring, IP Accounting, Netflow and Syslog to support and monitor networks and generating NetHealth reports.
• Troubleshooting for Slowness issues, power related issues, circuit issues, complex routing issues and network related queries from teh customer.
• Intrusive testing on T1’s, troubleshooting and configuring Fiber media convertors (Nebula), T1 RADs, ADSL modems, MRVs, Cisco wireless APs and WLCs and ATM nodes.
• Proactive and Chronic issues handling and coordinating wifin different teams, departments, vendors and service providers for network availability.
• Responsible for supporting customers on IP/MPLS network. Resolving issues related to routing from teh PE to teh CE devices.
• Supporting variety of large customers in both public and private sectors.
• Working experience as tier 2/3 support for large multi-site corporate networks over MPLS and L3VPN.
• Working on Test & Turn-ups, testing templates, network changes, MACs, Hardware Refresh Migrations, Service upgrades, Bandwidth testing in Brix and out orders.
• Updating Visio diagrams, DNS entries, Spectrum servers, configurations before and after migrations.
• Managing/updating records of customers, sites, devices, circuits, Correlations and Facilities in Service Management Applications.
• Monitoring and providing 24x7 support (including weekend and after-hours) for customer WAN/LAN networks and networking services availability.
• Designing and implementing standard and extended ACLs, Ether-channels, HSRP, Netflow, EIGRP, OSPF, RIP, BGP, Spanning-tree, SVIs, VLANs, QoS, etc
• Maintaining frequent coordination wif teh customer, senior management, design and CSMs, Vendors and Service Providers to provide a high level of technical and solution support to meet SLAs.
• Testing and troubleshooting issues wifin TELUS MPLS VPN, Carrier Ethernet, ATM 5620, ADSL/ADSL2+, T1 circuits, QoS, OSPF and BGP, Cisco IP Phones and Call Manager Express (CMEs).
• Doing lunch and learns. Coaching and mentoring junior technical staff.

Confidential

Tier-II Technical Support

Responsibilities:

• Worked in a 24x7 environment wif Danger Data Card (DDC) department to provide support for billing, technical and T-mobile data devices and cell phones (e.g. Sidekick-1,2 & 3) related issues.
• Worked for troubleshooting teh T-mobile network issues and problems.
• Participated in software and device upgrades, rate plans and features.

Confidential

Network Support

Responsibilities:

• Participated as a team member in new project initiatives, system upgrades and implementation.
• Configured/ maintained redistribution and load balancing of multiple protocols for testing purposes.
• Generated reports for SLAs, downtimes & network congestion problems for LAN/WAN.
• Designed & implemented a new IP Addressing plans wif subnetting and CIDR.
• Remote administration of computers wif PC Anywhere.

Confidential

Network Engineer

Responsibilities:

• Configured teh LANs wif Windows 2000/Linux, configured Cisco switches and routers. Configured VLAN, access lists and WAN configuration.
• Coordinated wif National Research Council in research for new technology and advancements in Wireless networks, network security and kiosks.
• Confidential provide touch-based kiosks on each hole of teh client golf courses and these computers are linked to teh main server using Wireless Cisco Aeronets. As a researcher for teh new technologies, my work involved constant meetings wif NRC to investigate and test new technologies.
• Worked as team lead for teh testing of network application traffic flows. Installed/ configured Bugzilla for reporting problems. Performed teh analyses of teh network application traffic for average, best and worst-case scenarios.
• Document teh current network infrastructure in general and its security capabilities. Perform a vulnerability assessment on key networking devices. Develop a comprehensive network design document to address all deficiencies identified in teh previous activities.
• Administered teh website: www. Confidential .com. Participated in teh development of different software modules and revised project description, control and data flow diagrams. Restructured database to eliminate duplication of records and produced documentation.
• Assisted in migration from Windows NT to Linux to reduce overall project cost. Helped in finding cost TEMPeffective network and software components.
• Presented in IT Expo2003. Developed teh advertising scheduling module using ASP and SQL Server.