SUMMARY

• A highly dependable and versatile Network Engineer with 18 years of experience in Cisco products and the infrastructure of large networks.
• Able to provide innovative solutions to complex issues.
• A dedicated individual with strong interpersonal skills who can function both individually and in a team environment.
• A self - starter who demonstrates the ability to deliver Confidential a high level.

TECHNICAL SKILLS

Hardware: Cisco/ Juniper Routers, Switches, Lantronix, Terminal Servers, Aruba, Firewalls, Supervisor Module, WAN Interface Cards, PIC’s, SPA’s.Local & Remote Bridges, DSU/CSU’s, Muxes, protocol converters.

Software: Attachmate, BMC Remedy, Secure CRT, Visio 5.0, MS Access, HPSM, GSD, NNMi, Jira, Splunk, eHealth, Riverbed, HPNA, NetBrain, Steel Central, Pager Duty, MIR3, MS Word, MS PowerPoint, MS Excel, Performance Manager, Service Now, Aruba Airwave Windows 7, XP, 2000, Lotus Notes Domino 5.0, MS Outlook, Unix (Reflections), Windows NT, Java Microsoft Exchange Server

PROFESSIONAL EXPERIENCE

Confidential

Principle Network Operations Analyst

Responsibilities:

• Main responsibility was to maintain the entire Confidential Network, which consists of various Cisco Routers, Switches, and OOB devices.
• Worked on various Nexus Switches (1kv, 5k, 7k, etc), troubleshooting, tracing end connections through fabric path, and configuring (running config/kickstart/IOS upgrades).
• Our daily responsibilities also included taking part in high severity crisis calls and represent the network team to verify that it is not the network which is the cause behind the high sev issue.
• Ran playbooks to on/off ramp traffic between TECLO and Akamai Prolexic during potential DDoS Attacks.
• Configuring routers and switches with TACACS and running configs during break/fix situations.
• Used Airwave monitoring to troubleshoot Aruba Wireless Issues. Also, had access to the Wireless Controllers for additional troubleshooting such as rebooting hung AP’s remotely.
• Some training and experience with Cisco APIC (ACI). Spine & Leaf troubleshooting.
• Used HPSM/Service Now (ticketing system) on daily basis to work tickets as well as creating network changes for maintenance window events.
• Worked on many TELCO (Verizon and Confidential &T) issues as well when network had been cleared. Troubleshooting efforts included Loopback testing from customer prem to carriers Central Office all the way to their backend network.
• Setup LSPAN & ERSPAN for data captures.
• Personally, I have written work instructions for my group for a number of Confidential related responsibilities which include adding TACACS, dialing OOB, manipulating prepends on route-map configs for graceful failover, 3rd Party Vendor Troubleshooting, Handling of Internet environment, etc.
• Worked with many monitoring tools that included HPSM, NNMi, Jira, Splunk, eHealth, Riverbed, HPNA, Steel Central, Pager Duty, MIR3, Service Now, Syslog, Tangoe, Performance Manager,
• Protocols worked on: iBGP, eBGP, OSPF, EIGRP, SNMP.
• Some SDWAN and ACI training provided.
• One of the top performers in my group starting off as a Senior and being promoted to Principle level.
• One of the main contributors in the effort to win the insource retake from Verizon (Network).
• Helped peers on many occasions during on/off hours in times when they needed either my technical or decision making assistance.

Confidential, Lisle, IL

Network Support

Responsibilities:

• Worked on live routers which controlled large infrastructures around the world.
• Remotely, got onto Cisco CRS/CR1, GSR, ASR, 2900 series, 6500 series, 7513, & Juniper M320, T640 Routers, & Route Reflectors and enabled protocols and routers, upgraded IOS, clean-up configs, cost in/out ospf links, Installed PIC/cards.
• Position required Network Support Engineer of supporting and implementing Layer 3 network configurations, features, capacity upgrades and code upgrades on the Confidential &T Global Network (AGN).
• Worked on independent projects that required strong project managing skills. Projects included MD5 removal and Router Air Filters Replacement.
• Position required understanding and experience of Layer 3 protocols, hardware platforms and network operations tools within the context of the AGN, demonstrating a strong analytical and technical background.
• Extensive knowledge and experience of Cisco routers ( inc. CRS-1, GSR, 7513, RPM-PR, RPM-XFL, 3500, 2900 & 2800) & Juniper routers (M320, T640) understanding the hardware, software and configurations related to these platforms as well.
• Demonstrated the ability to communicate effectively complex technical issues and roadblocks with peers and management.
• Demonstrated owning, planning and leading the execution of complex changes with best practices, prioritizing and executing work plans based on importance and urgency, working to committed deadlines.
• Work required of strong working knowledge and experience of IP, OSPF, BGP, MPLS/LDP & VPN principles. Full working understanding of JunOS, IOS & IOS-XR code.
• Daily use of Confidential &T tools such as AOTS-CM & TM, BMP, RUBY, INSTAR, WMS, INET, GTI, and Business Objects.
• Worked individually as well as in a team environment.

Confidential, Warrenville, IL

Pre/Post Sales Technical Support

Responsibilities:

• Directly interfaced with Sales Teams and Customers that are planning to purchase an Confidential &T Managed Service.
• Responsible for validating that customer orders match customer requirements and are supported by the offer features.
• Position required strong technical, customer, and project management skills.
• Provided eVPN set-ups using Cisco 1841, 2801, 2821, 3725, 3745, 3825, 3845, 7206, 7304, and 7507 Routers.
• Worked with T1, T3, E1, E3, OC3, Ethernet WAN, ATM, and IMA access types.
• Worked with MPLS and Frame Relay.
• Responsible for adding correct components in Routers to enable stable eVPN or VoIP services.
• Position also required knowledge or experience in the enablement tools, process, hardware, and access components of Managed Service Offers were preferred.
• Validation of orders required understanding of detailed technical engineering and hardware rules set forth by Confidential &T labs and Service Offer Management, and correlation of data and standards from many tools and documentation sources.
• Worked in a very supportive team environment, although, position required individuals to work and manage their own projects.

Confidential, Hoffman Estates, IL

Pre-Sales Network Engineer

Responsibilities:

• Sold most designs in an assigned region in 2004.
• Worked with the latest Cisco equipment. Routers included the following: 1600 series, 1700 series, 2600 series, 3DES PIX 501, PIX 506, PIX 515 Firewalls, and VPN concentrator. Switches included the following: 2900 series and 3500 series.
• Network designs included latest solutions needed for multiple car dealerships trying to access one server.
• Delivered unparalleled solutions dealing with Wireless Bridging, Wireless LAN, Serial Tunneling, Frame Encapsulation, Frame Relay, Site to Site VPN, Remote Access VPN, VLAN’s, and fiber communication.
• Deciding which Routers, Switches, Terminal Servers needs to be put in place to ensure the best possible solution.
• Responsible for determining the bandwidth needed from one site to another to maintain proper speed for communication. Circuits included: ISDN (Backups), T1, Cable (VPN), DSL (VPN), ATM.
• Inspired Sales Representatives to provide the best possible designs for the most demanding clients.
• Created bill for hardware device costs and install/integration fees.
• Worked on UNIX (Reflections) to dial into Routers and Switches to troubleshoot and look into the history of the particular device.
• Conducted complex staging procedures that included configuring IP addresses for Cisco Routers, Switches, and Terminal Servers.
• Worked with Field Engineers Confidential time of install to ensure installation falls through properly.
• Worked in a team environment that included an additional six team oriented engineers.

Confidential, Hoffman Estates, IL

Software Install Specialist

Responsibilities:

• Attained the knowledge of logging off users remotely, clearing work files from different accounts, loading software by scheduling loads for non-working hours.
• After loading software, fulfilled responsibilities by conducting setup procedures. Procedures included setting up job stacks, enabling functions of the loaded software, and associating various accounts.
• Worked on project with one fellow contractor.

Confidential

Network Support Specialist

Responsibilities:

• Work required excellent PC and help desk skills as well as customer service skills.
• Individually helped beat competitors in a project for GM dealerships.
• Tasks included software loads to upgrade existing software in place and the technology upgrade as it affected a network in a remote client environment.
• Prepared system conversions for dealerships by dialing into their mainframe and verifying specific software levels, FTP connectivity, and installation of RAM. Dialing in required knowledge of the UNIX mainframe system.
• If hardware connectivity was not found our group would have to troubleshoot the problem and make sure that the connectivity will stay intact.
• Worked individually on this project.