SUMMARY

• Around 3+ years of IT Industry experience using JIRA, Confluence on Unix and Windows environment with Configuration Management, Build & Release Management and Quality Assurance
• Worked on JIRAAgile projects like Creating Scrum/Kanban boards, configuration, Filters and Reports for Sprints.
• Designed, built, and managed techniques for deploying specific automated builds to isolated development and Built assurance environments.
• Experience with Atlassian JIRA installation, administration and maintenance from UI perspective.
• Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, etc.) with teh halp of system Admins,Db Admins
• Experience on Big plugin/Add - ons like Script runner,EazyBI,BIG Picture, Tempo timesheets, Extension for Service desk, dynamic forms, N feed, Refined theme for service desk
• Configure and/or manage bilateral integration between applications and platforms.
• Hands-on experience to SCRUM Agile model
• Created Projects, Workflows, Custom Fields, Notification Scheme, Permission Scheme, Screens schemes And Issue Type Schemes within JIRA.
• Capable to keep Track of Issues & Requests and ensure proper follow-up to closure.
• Worked on Jira Agile Boards and configured swim lanes.
• Created JQL Filters and shared with teams and used them on gadgets
• Worked on Confluence, Bamboo
• Experience withJira6.x and 7.x environments
• Actively participated in Scrum meetings, reviews and developed test scenarios.
• Complete Application Lifecycle Management for Atlassian Software Tools which comprise mainly of Confluence which is for project collaboration andJIRAwhich is for issue tracking and other code review and repository management tools.
• Experience on Jenkins for continuous integration to setup teh nightly builds and for deploying artifacts into corporate archive repository.
• Experience with Test Cycle management in JIRA
• Experience with JIRA Upgrade with minimal down time (with teh halp of system Admins, Db Admins).

TECHNICAL SKILLS

Atlassian products: Jira, Confluence, Service Desk, Crowd, Fisheye, Crucible, Bamboo, SVN, GIT

Build& Environments: Apache Ant, Maven

Database& OS: MySQL, MS SQL, SQL Server, Windows XP, 7, 8

Networking Tools: TCP/IP, NIS, NFS, DNS, DHCP, Routers/Switches, Cisco WAN, SMTP, LAN, and FTP/TFTP.

Scripting Languages: BASH Shell, Groovy, Jython (Python port to Java) in JIRA

PROFESSIONAL EXPERIENCE

Confidential, CT

Atlassian Admin

Responsibilities:

• Worked as Atlassian Systems Administrator adapting withJira, Confluence andJiraAgile
• Configured and maintained multipleJIRAinstances on multiple servers for different uses and worked with departments in training on how to search and create tickets inJIRA
• Created Storyboard & Sprints inJira, configured Confluence for Project management
• Design and develop, build and packaging tools for continuous integration build and reporting and Automate teh build and release cycles.
• Monitor and support daily activities of multiple scrum teams to keep process aligned with Agile manifesto. Conduct iteration planning, daily scrums and retrospective.
• Setup Continuous Integration environment usingJira, Bamboo, Bit bucket and ant script
• Worked on Bamboo- Build triggers and Build dependencies
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence
• Installed variousJiraplugins such asJiraclient,Jiraimporter plugin,JiraCharting Plugin, teh connector for Microsoft project andJiraMisc. Custom fields
• Deployed Atlassian products and associated programs
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizingJIRAand Confluence to take teh forefront of teh new systems
• Created Custom workflows, custom screens and custom fields onJira
• Created users on Active Directory, synched teh users onJiraand assigned groups and spaces
• Created events, email notification schemes and assigned project roles onJira
• Worked heavily on JIRA Service desk for portal creations, Customizing UI, Implementing dynamic forms,nfeed,reports,automation,reports,SLA’s,queues

Confidential, MN

Sr. Jira Admin

Responsibilities:

• Daily activities included administration of daily build activities, administration of tools & platforms used by development teams, maintenance of in-house automation tools, installation, configuration & maintenance of development, staging and production environments, Ensure up-time for servers & platforms.
• Achieved one day response time for any Jira tickets and issues. Maintaining zero backlogs of tickets on daily basis.
• Optimizing teh current workflows and cleaning up teh current unnecessary data in JIRA
• Working on teh issues they are facing.
• Documenting teh projects which they has in JIRA
• In script runner, developed target response time and target resolution time fields which calculates time to respond and resolve an issue

Confidential, Denver, Colorado

Jira Admin

Responsibilities:

• Working as Atlassian Systems Administrator handling JIRA, Confluence, etc.
• Supporting complex Atlassian environments and has experience with integrating Atlassian tools with other internal & external systems.
• Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.
• Installed and managed plug-ins for Jira and confluence in production environment.
• Worked with Jira Service Desk to set up service desk, creates service desk request types, and make queues for service desk teams.
• Upgradation and Migration of JIRA, Stash/Bit bucket, Bamboo.
• Created/Managed Users and Groups in Jira.
• Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
• Created Project and Assign appropriate permissions and Roles to users and groups. Customized Complete Workflow including conditions, validations, and post functions.
• Configured fields, screens and associate appropriate schemes with projects.
• Used Java build/automaton tools such as Ant.
• Published Jira gadgets and dashboards on confluence page.
• Setup Continuous Integration environment using Jira, Bamboo, Bit bucket and ant script.
• JIRA installation, setup, configuration, customization and upgrade
• Recommending best practices for JIRA and Green Hopper.
• Customizing dashboards and reports and searches using JQL (JIRA Query Language)
• Help users to has GIT web access.
• Manage teh source code repository system used by teh Engineering team
• Enable email notification, so that users and owner receives emails about teh changes pushed to teh GIT repository.
• Created Subversion Repositories for users. Add ACL's as per their request.
• ManagedJirausers and created workflows, issues types, fields in production.
• CreatedJIRAprojects, templates, workflows, screens, fields and other administrative activities
• Documented and reported teh statuses of Deployment to Project Team and Management.
• Installed and upgradedJirain production to keep up to date
• Involved in deployment of hot fixes/patches that are released from time to time.
• Being pro-active and providing solutions to resolve issues identified.

Environment: Jira, GIT, UNIX, Linux, Shell Scripts, Windows/NT

Confidential

Jira Admin

Responsibilities:

• I am part of Software Configuration Management team and Build & Release Management Team. Acting as an administrator of teh Atlassian tools like Jira, Confluence, Crowd, Bamboo, FishEye, Crucible instances running on a Linux servers. Responsible to address all incoming questions and queries related to Atlassian applications. Installation, Upgradation and migration of Atlassian tools.
• Installed JIRA Behavior plugin, which simply defines how field behaves with teh issue in teh project.
• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Plan, implement, document, and administer configuration management across multiple projects.
• Responsible for all production related changes/builds/deployments.
• Created SVN branches for future parallel releases.
• Experience in SVN, Jira, and Jenkins.
• Used Jira and TFS for bug tracking and attended daily Scrum meeting.
• Worked with product owner in an Agile\Scrum environment performing Incremental Software development testing.
• Developed Test Plan, Test cases for JDE on teh AS/400 ILE application, performed Functional, regression and UAT testing with Users.
• Developed check off list for testing bi-weekly Sprints and Performed end to end and UAT testing.
• Used TFS in an Agile environment to keep track of Fixes and Sprint in teh Backlog, track Bugs reported by users.
• Used TFS to test BI.
• Created Work Item in TFS for Project tracking, schedule Builds for QA related Project.
• Attended daily Scrum meeting and Used Jira and TFS for bug tracking.
• Responsible for creating teh project space in confluence.
• Responsible of being a reporter for each of teh issue opened in JIRA.
• Migrated DBA, Development and Testing teams from Version One to JIRA.
• Addressed user questions and develop training as needed worked on incoming questions and inquiries related to JIRA applications.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Implemented new JIRA workflows for teh QA teams and worked on Splitting JIRA servers configuration
• Users Administration and Handling Licenses Performed JIRA configuration
• Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• Upgraded Jira in production to keep up to date.
• Worked on JIRA Service Desk workflows which include project workflows, screen schemes and permission schemes.
• Installed and managed plug-ins for Jira and confluence in production environment.
• Worked with Jira Service Desk 3.0.x to set up service desk, create service desk request types, and make queues for service desk teams.
• Worked with various teams on Setting new JIRA & Confluence instances for new teams
• Generated scripts for TEMPeffective integration of JIRA applications with other tools.
• Conducted analysis and evaluation of existing systems to upgrade latest version.
• Created custom templates for use within Confluence.
• Setup Jira "Timesheet Report" plugin, to halp users for time-tracking on their dashboards using a JQL or by configuring manually.

Environment: Jira, Shell Scripts, Crowd, Confluence, GIT, UNIX, Linux SQL Server.