TECHNICAL SKILLS

SKILLS: Bilingual, Analytical, Detail - Oriented, Creative, Self-Motivated, Strategic Planning, Team Player, Organized, Multitasker, Adaptive

TECHNOLOGIES: TAMS, DART, NASH, Cisco (ASA 5550 Firewall ver 9.0, Router 819 4G LTE, Catalyst 4510-E PoE Core Switch ver. 12.2, Catalyst 3750 WLAN Controller PoE ver. 12.2, Catalyst 3750 PoE ver. 12.2, Aironet 2600 and 1040, Router 2911 and 2951, Catalyst Switch 3560v2 PoE), Cisco ASDM ver 7.3 for ASA, Active Directory, Symantec Endpoint Protection Manager, Administrative Google Apps for Work, Windows Server 2012 R2, Windows 7, Windows 10, Remote Desktop Connection, Centricity Logician (EMR), Microsoft Suite (2010, 2013, 2016, 365), HIK Vision Camera system, Lorex Camera System, Lucid Charting

PROFESSIONAL EXPERIENCE

Confidential, NJ

IT Consultant

Responsibilities:

• Build custom PC’s to accommodate clients’ needs - various form factors -HDD needs, mobility, RAM size, purpose, etc.
• Remove malware off clients’ equipment
• Ensure that Internet security software is updated and running properly
• Harden clients’ web browsers by enabling teh pop-up blocker, disabling toolbars and extensions, denying access to location, and blocking all cookies
• Install and configure IP network security cameras: HIK Vision and Lorex
• Troubleshoot Windows and Mac connectivity issues
• Traveling to clients’ sites to install and configure desktop PC’s
• Diagnose and resolve clients’ PC’s remotely: TeamViewer and RDP

Confidential, NJ

Network Engineer

Responsibilities:

• Project engineer to upgrade 1000 ATMs from T1 to LTE 4G wireless using Cisco 819 LTE 4G routers
• Oversee teh operation of upgrading network equipment at ATM locations from T1 to 4G cellular service
• Install and decommission of network equipment using inventory tools TAMS and DART
• Complete scripting of devices of routers via HP Network Automation NASH
• Create shipping PRIMES for warehouse’s logistics
• Work with Verizon engineers to remove static routes and decommission leased equipment
• Create security certificates in Cert Vault
• Monitor every aspect of each project’s progress on databases and SharePoint for upper management review
• Liaised with Project Managers to coordinate project activities
• Resolve switching and connectivity issues relating to ATM security devices & alarm systems
• Secure MAC addresses to router ports to maintain network security.

IT Network Administrator

Responsibilities:

• Modified security files to add new employees, delete former employees, change passwords and modify permissions, as needed, through Active Directory and Group Policy Editor
• Initiated and implemented a security awareness training program for management and staff
• Developed and implemented security guidelines and regulations for staff to utilize
• Managed and maintained Digium Switchvox PBX and VoIP phones
• Secured email domain via google admin platform by enabling multifactor autantication
• Replaced core switch power with batteries of higher power to provide more PoE Switching capabilities
• Configured and maintained changes to Cisco switches and ASA firewall
• Configured and racked a backup Cisco ASA firewall in teh event of firewall failure
• Created routine backups of all Cisco and HP switches and Cisco Firewall on a monthly basis
• Managed Symantec Endpoint Protection Manager on teh network
• Hardened Operating systems by performing patch management, installing updates and disabling unused services
• Upgraded Cisco IOS system versions
• Utilized salesforce for tracking all support tickets and making sure each issue was resolved
• Diagnosed and resolved server and desktop Oss discrepancies (MS Server 2012 R2, Windows 7 and 10, Mac OSX)
• Changed all admin logins to switches, router, and firewall to a securer IT login
• Created virtual copies of teh HVAC windows system for disaster recovery backup
• Managed users and installations using teh Microsoft 365 Admin Panel

Confidential, NJ

IT Help Desk / Electronic Medical Records Analyst

Responsibilities:

• Investigated and corrected EMR discrepancies
• Trained medical professionals regarding teh EMR system
• Designed and launched new medical forms within teh EMR system for end-user efficiency
• Managed and updated all IT inventory on shared database as per Fusion Consulting’s regulations
• Utilized Spiceworks to document and resolve tickets
• Configured and installed Cisco catalyst switch 3560v2 PoE
• Assisted in teh installation and configuration of Cisco routers: 2911 and 2951
• Troubleshot and resolved desktops running on Windows 7

Confidential New York, NY

Police Officer

Responsibilities:

• Resolved conflicts while de-escalating situations and providing security to teh community
• Trained 1 to 4 transfer officers and developing recruits every 6 months
• Created a database, approved by teh Captain to track unit’s progress on a daily basis
• Organized and recorded unit’s summonses, arrests, and unusual activities into databases
• Maintained proper chain of custody while securing evidence collection
• Investigated and monitored suspicious persons, situations, and unusual activities
• Gathered preliminary investigation information as a first responder to crime scenes
• Created daily roll call for 3 squads - 10 officers per squad