SUMMARY

• Around 5 years of experience in Installation, Configuring, Deploying, Trouble shooting, administration and maintenance of Windows Server 2008/2012, IIS 6/7/7.5/8.0/8.5 and SQL Server
• Installed and configured web applications (.NET framework) and web services, in IIS 6.0/7.0/7.5/8.0/8.5
• Worked on installing and configuring Windows Servers, IIS, SQL Servers and deployed .net applications using PowerShell, Octopus and VSTS Release Manager.
• Provided Tier 3 application support and worked with development and test teams to root - cause and troubleshoot application issues.
• Provided root cause analysis for all P1 issues assigned and worked with development teams to fix issues.
• Worked on both software (NLB) and hardware (F5-BigIP) load balancer and configuration according to environment requirements
• Good understanding of ITIL framework.
• Ability to support and manage Enterprise mission critical applications, Operations support experience in a 24*7*365 support model
• Worked on creating deployment scripts using PowerShell and automated multiple daily maintenance tasks using PowerShell
• Experienced with using network tools like tracert, port query, and telnet, Perfmon, Netmon to identify and troubleshoot network issues in a distributed application environment.
• Worked extensively on virtualization platform using tools like Hyper V, VMware
• Experience in working with SQL Server like writing queries to retrieve data, checking error logs to fix connectivity issues, fixing SQL job issues, taking backups, restoring databases, deploying and executing SSIS packages
• Experienced in using filemon, processmon, perfmon and debugging tools (Debugview) to troubleshoot runtime and performance issues with the platform and application.
• Recently worked on Confidential Azure and performed functions like Creating virtual machines, installing IIS, setting up App services and creating SQL databases
• Ability to acquire new skills fast and willingness to learn
• Exhibits a positive attitude, strong self-motivation and enjoys working as part of a team or independently
• Proficient understanding of fundamental engineering principals.
• Able to plan and prioritize, work to deadlines and under pressure.
• Able to communicate clearly with others and work in multicultural teams

TECHNICAL SKILLS

• .Net Application Support
• Confidential Azure
• VSTS
• SQL
• Automation
• ITIL
• IIS
• Windows Server
• Networking

PROFESSIONAL EXPERIENCE

Confidential - Berlin, CT

Systems Admin

Responsibilities:

• Supported 6 .Net based applications by taking ownership of environment health (Dev/SQA/UAT/Performance/PROD) and provided Tier 3 support
• Created Infrastructure in Azure using Azure portal and ARM templates and worked on migrating applications to Azure.
• Worked on troubleshooting P1 issues related to Windows Server/IIS/Networking/SQL and provided developers with logs and data to provide Hotfixes and patches for production.
• Created Continuous Integration and Continuous Deployment (CI/CD) pipeline for a group of applications using Visual Studio Team Services (VSTS)
• Worked for installation and configuration of .net Applications on Windows Server 2012/2008R2 and SQL server 2012/2008
• Installed and configured Multiple Websites and various web applications (.net framework version 3.0, 3.5 and 4.0) and web services, WCF services in IIS
• Used deployment tools and PowerShell scripts to deploy multiple websites and performed troubleshooting to deliver working environment
• Configured multiple apps/ deployment scripts to check the health status of the servers using Confidential System Center Orchestrator and automate deployments.
• Worked on F5 BigIP load balancer and its configurations like nodes, pools, virtual servers
• Worked with installation and configuration of deployment tool Octopus, and configured environments and deployments
• Troubleshooting application, database and network related issues
• Trained offshore team on VSTS, Application Workflow, ITIL

Confidential, Redmond WA

Systems Admin

Responsibilities:

• Deployed, maintained, and trouble-shoot various .Net applications and web services hosted on various versions Windows Server/IIS (7.0/7.5/8.0/8.5 )
• Provided root cause analysis for all P1 issues assigned and worked with development teams to fix issues related to Windows Servers/IIS/SQL/Networking/Application
• Setup bindings, SSL certificates, configurations on IIS Servers and configured featured as per application requirements
• Managed SSL Certificates for all lower and production environment and worked on renewing and setting up certificates with application in IIS
• Involved in end-to-end troubleshooting for any application slowness/service interruptions by looking at IIS Logs, EventViewer, Debug View and F12 Developer tools
• Installed .Net, AppFabric, MVC and all required 3rd party tools on Web Servers to create Software baseline for applications
• Coordinating with offshore team to resolve Infrastructure and application related issues
• Responsible of developing new tools for automation and improving the daily work using PowerShell
• Provide support for issue resolution and documentation.
• Participate in 24 x 7 on call support as part of a scheduled rotation with other team members.
• Worked on setting up environments like SQA/UAT/Simulation/Disaster Recovery and Performance from scratch to support various applications
• Created new virtual machines, installed IIS/SQL, flattened and rebuilt existing machines, upgraded Windows server versions, IIS versions, SQL Server versions and IPAK’s as per application requirements
• Deployed several .NET applications on IIS 6.0/7.0/8.0/8.5 in Windows 2003/2008/2012/2012 R2 servers using deployment tools like octopus and PowerShell scripts
• Managed SSL Certificates for all lower and production environment and worked on renewing and setting up certificates
• Supported large scale applications like licensing. Confidential .com using load balancing techniques like NLB, F5 BigIP and provided support for Application issues including IIS and SQL Server.
• Worked on SQL server 2005/2008, creating the databases, roles, security, writing queries, setting up SQL mirroring, running SQL jobs and troubleshooting connectivity and network related issues
• Coordinating with offshore team to resolve Environment and application related issues
• Provided on call support for production and other environments
• Documentation of installation guides during platform upgrades and application migrations.

Confidential

Windows Server Admin

Responsibilities:

• Installation, configuration and migration of IIS 6.0, 7.0 and 7.5 versions
• Remote administration of IIS on Windows 2003/2008 servers
• Provided support for IIS related issues to different applications and acted as a point of contact for any deployment related issue in Productions deployments
• Resolved tickets from Development team related to changes in web.config, app.config and iis configurations.
• Troubleshooting all types of server and web site related issues in the IIS platform.
• Backup and Restore of IIS configurations and editing the IIS Configuration files.
• SSL certificate installation, managing service accounts and configuration and management for the hosted websites in IIS
• Managed load balancing using Local Traffic Manager (LTM) and enabled and disabled server nodes as per troubleshooting or testing requirements
• Performance tuning, troubleshooting of complex issues in Production environment.
• Coordination and implementation of production releases.
• Acted as point of contact to Infra teams like OS, Network, Onsite/Offshore support teams etc. for incident resolution