CSR Resume BC - Hire IT People

SUMMARY

To serve the Organization as a hard worker in this competitive environment by discharging all my professional skills.
I am flexible, reliable, hardworking, self - motivated and goal-oriented person and adaptable to dynamic environment. Strive to provide coordinated and responsive service to customers.
As a network Engineer, I am looking forward to work with companies where I can learn, work and grow professionally and personally.
Working knowldege of Microsoft Office tools.
Good at analysing and visualizing data with Power BI.
Good Typing skill.
Hands on experience on HP servers (ML,BL,DL servers).
Implementing active directory services
Install/configure windows servers.
Install/configure Programs.
Troubleshooting & Administration skills
Backup tools.
Anti-virus tools such as kaspersky, Norton, McAfee
Cisco routers and switches.
Working knowledge of Forensics and Data recovery tools such as OS forensics, FTK, ProDiscover, Encase.
Collecting and preserving the digital evidences from a variety of digital media and cloud.
Recovering and analyzing the electronically stored information.
Support digital evidence preservation, understanding of the chain of custody protocols, forensic analysis and data recovery methods.
Proficiency in Windows XP, 7 & 10.
Knowledge of Remote support programs such as Team viewer.
Routing, RIPV2, RIPV1, OSPF, EIGRP,BGP, Static Routing,

PROFESSIONAL EXPERIENCE

Confidential, BC

CSR

Responsibilities:

Worked as a CSR at Aramark canada.
Handling inbound calls.
Making outbound calls to medical staff such as Nurses, House keeping staff etc
Managing three hospital staff.
Assigning work to the staff.
Maintaining a positive, empathetic and professional attitude towards patients and the staff at all times.

CSR

Confidential, BC

Responsibilities:

Managed convenience stores like Mac’s.
Maintained outstanding customer service, displaying a positive attitude.
Operating cash register.
Attained excellent knowledge with cash handling procedures.
Skilled in operation of point of sale system.
Effectively interpreted operating and maintenance instructions.
Received, stored and stocked merchandise.
Completed all necessary paperwork associated with merchandize.
Worked independently without a supervisor for extended periods of time.
Oversaw the proper opening and closing of the store.
Prepared and tracked order forms for inventory and stocked supplies.
Prepared reports, such as inventory balance, price lists and shortages using MS Office tool.

Network Engineer

Confidential

Responsibilities:

Installation of Servers.
Monitoring of HP servers through iLO web interface.
Maintaining event logs using the HP Integrated Lights-Out remote server managemnet program.
Monitoring and rectifying issues of servers and resolve it within the allocated time period.
Rack hardware install.
OS installations of windows and linux.
Inventory audits.
Working and coordinating with higher level teams.
Configuration of RAIDs.
Upgradation of firmware as per the customer requirements.
Use of Linux for Server management.
Providing 24/7 on call support.
Installation of OS and software’s as per the requirements of the clients.
Troubleshooting of HP DL, ML, Blade servers.
Ticket documentation.
DC auditing.

Technical support

Confidential

Responsibilities:

Resolving technical issues of network and audio/video products.
Providing support to the customers over the phone and through chat.
Assisting customers with the operations and functions of the devices.
Handling inbound & outbond calls.
Performing repairs, calibration of equipments.
Providing instructions for quick issue resolutions: Remote installation and configurations.
Efficient dealing of complaints to completion and enabling satisfaction of the customer.
Documenting calls, chats and record keeping information using ticketing system.Volunteer Experience:
Door-to-door campaign for awareness of social responsibility, Confidential, for a year.
Participated in blood donation camps.