Cloud Solutions & Contact Center Enterprise Developer Resume

SUMMARY

Experience in designing and implementing CVP IVR apps, Java CVP custom elements, Java APIs, XML and JSON, Nuance ASR and TTS, good knowledge of AWS Amazon Connect .
Proven experience in implementing large solutions involving complex IVRs & tangled Web Services.
Experience in Http, Web Service and hosts or services integrations in VXML applications.
From Requirement Gathering and Analysis to IVR Design coding and deployment

TECHNICAL SKILLS:

Languages: CVP call studio IVR scripting, Java CVP custom elements, Java Web services, Jsp, Servlet, XML, J2ee, Spring MVC, Python, JavaScript, HTML5, ICM Scripting

Tools: Cisco Call Studio, ICM, CUIC, Finesse, Eclipse, SQL Developer

PROFESSIONAL EXPERIENCE:

Confidential

Cloud Solutions & Contact Center Enterprise Developer

Responsibilities:

Involved in requirement gathering and design discussion.
Responsible for the design of the VXML application call flows using CVP Call Studio IDE and ICM Script Editor.
Responsible for coding (using Java), created unit test cases and performed Unit Testing.
Troubleshooting the defects that has been raised by the testing team.
Helped the system testing team to build the test case document for the system testing.
Coordinate with off - shore team to resolve related queries.
Involved in weekly status calls with client.
Analyzing, implementing & managing different phases of the VXML script implementation.
Also Implemented Courtesy Call Back feature.
Developed back-up environment calls on Amazon Connects

Confidential, Cincinnati, OH

Cisco CVP Senior developer

Responsibilities:

CVP enhancements by restructuring code and improve IVR design with pure Java and web-services.
Creating the Call studio applications and routing scripts for new business areas.
Improving the IVR efficiency rate by adding new self-service options.
Reducing the number of calls transferring to agents by providing new and enhanced self-service opportunities
Creating standard documentation for CVP and ICM Call flows
Creation and enhancements of all Contact Center reports using CUIC
Complete maintenance of Test and development environments
Deployment of IVR applications into production environment across the world
Coordinating the onsite and offshore resources

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