Identity and Access Administrator Resume

OBJECTIVE

Dedicated IT professional wif 22 years supporting technical infrastructures and driving major cost savings for various organizations.

PROFESSIONAL EXPERIENCE

Identity and Access Administrator

Confidential, MI

Responsibilities:

Support range of ADIENT custom and production - critical applications for 50k North American end users and provide daily, onsite technical support to 15k local users
Provide security for network and application resources
Performing daily duties as assigned to resolve Administrative and maintain IAM tickets in my capacity and made sure IAM tickets meet teh SLA.
Support users MFA (Multifactor Authentication) related issues
Maintain and update user profiles in Identity Manager: reset passwords, unlock accounts, and resolve issues wifin posted Service Level Agreements (SLA)
Leverage remote agent resources to support regional Ethernet technologies
Manage users shared drive access using Active Directory tool.
Manage security groups, service accounts using MIM (Microsoft-identity-manager)
support of enterprise level computing platforms and systems administration
Provide production monitoring support through monitoring tools such as SCOM alert.
Manage DNS/DHCP record, such as A record, CNAME record using tool MEN&MICE.
Manage external DNS record using tool such as: CSC GLOBAL.
Communicate more effectively wif team members and leadership by proof reading so that teh intended message sent clearly.

Operation Specialist

Confidential

Responsibilities:

Provided extensive technical support for critical applications for all JCI North American production sites, wif nearly 50k end users
Managed off-site recovery and transfer and executed data backup and recovery wifin data center
Configured, monitored, and deployed routers, hubs, switches, and QIP servers
Administered local area network (LAN) and local mail server, including hardware and software upgrades
Managed communications infrastructure, including software and user availability
Utilized change management tools, performs moves, adds and changes to teh networks and PC devices ad requested.
Process and deploy application installation requests to machines on JCI network by utilizing system administration tools, like SMIT, in accordance wif JCI security policies.