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Customer Service Order Management Resume

3.00 Rating

VirginiA

SUMMARY

  • Over twenty years of professional experience, increased responsibility, and leadership.
  • A resourceful, self - motivated, problem solver who excels in challenging and competitive environments.
  • Proven success record working independently or as part of a team. Professional, accurate, and well organized.

PROFESSIONAL EXPERIENCE

Confidential, Virginia

Customer Service Order Management

Responsibilities:

  • PERSONAL ASSISTANT
  • October 2016-November 2017
  • Scheduling
  • Research for proposals
  • Chauffeur
  • Organize daily activities

Confidential, Cincinnati, Ohio

Customer Service Representative

Responsibilities:

  • Answered an average 60 calls per day by addressing customer inquiries, problem solving, and product information.
  • Described product customers and accurately explained details of product or orders being placed.
  • Entered an average of 10,000 orders a year.
  • Maintained and Resolved issues in Electronic Data Interfacing (EDI) Dept.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order, future inventory and special orders.
  • Provided elevated customer experience to generate loyal clientele.
  • Recommended, selected and obtained out of stock product based on customer needs.
  • Effectively communicated with and supported marketing and administrative teams on a daily basis.

Confidential

Cashier

Responsibilities:

  • Offered exceptional customer service to promote customer retention
  • Balanced teh needs of multiple customers in a fast-paced retail environment

Confidential, Cincinnati, Ohio

Customer Service and Sales Representative

Responsibilities:

  • Served as main liaison between customers and management.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively.
  • Described products to customers and accurately explained details of all accounts.
  • Successfully acquired new accounts above personal goals, creating revenue in teh community.
  • Handled daily heavy flow of paperwork and cooperated with each member of teh team to maintain a consistent work routine.
  • Processed new accounts and when necessary made referrals to other branches within teh banking institution, with teh customer’s needs in mind.

Confidential

Nursing Assistant

Responsibilities:

  • Private homes
  • Nursing homes
  • Alzheimer units
  • Local hospital

Confidential

Assistant manager

Responsibilities:

  • Guaranteed positive customer experience and resolved customer complaints
  • Addressed negative customer feedback immediately
  • Worked under strict deadlines
  • Performed store closings, including counting cash drawers and clean up for next day.
  • Worked as a team member performing cashier duties
  • Trained new employees
  • Provided a high level of leadership support to teh crew
  • Effectively communicated with teh team members to maintain clear expectations
  • Lead by example to insure customer satisfaction

TECHNICAL SKILLS

  • ILLS:Exceptional communication skills
  • MS Windows proficient
  • Proficient at both SAP & EDI systems
  • Quick learner
  • Strong client relations
  • Cash flow management
  • Strategic sales knowledge
  • Multi - line phone talent
  • Creative problem solver

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