Telecommunications Engineer Resume Boston MA - Hire IT People

SUMMARY:

Telecommunications Specialist with advanced technical skills and a solid track delivery record. Business Analyst experience gathering requirements, identifying business problems and developing solutions. Responsible for all telephony circuit and system orders, installations, upgrades and problem resolutions. Experienced in complex moves, adds and changes including trunking, route optimization, and ACD applications.
Created Help Desk documentation and procedures. VOIP, CMS, VRU administration and configuration, support for Enterprise Elite applications and solutions in both VoIP and TDM environments. Knowledge of voice and data networking.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Boston MA

Telecommunications Engineer

Responsibilities:

Supported the company telephony hardware and software inclusing PBX/Voicemail and all peripheral applications. Ensured the security of the phone system and assisted with the design of voice infrastructure and applications.

Confidential, Boston MA

System Analyst

Responsibilities:

VoIP, TDM and VRU administration and configuration: responsible for administering and coordinating the operation and maintenance of the University’s hybrid IP NEC Univerge PBX, NEC GNAV Pro Call Center, UM 8700 voicemail, and Nuance VRU administration; trunk porting of PRI to SIP. Additionally responsible for assisting with all wireless device needs; supervision of work study students at the main switchboard.

Confidential MA

Business System Analyst

Responsibilities:

Filled in for telecom technician on medical leave. Handled help desk tickets, performed moves, adds, and changes, and problem solving as needed.

Confidential, Boston MA

Telecommunications Specialist - Independent Contractor

Responsibilities:

Performed administrative tasks coordinating merge of Boston hub with three remote PBS locations in Los Angeles, Springfield MA and Woods Hole MA including documenting inventory of phones and circuits, auto attendants and scripting. Worked with vendor project manager, technicians and software programmers for installation of new IP telephone systems at all remote sites.
Performed moves, adds and changes in the Avaya Communications Manager 6.0 Definity TDM PBX and Enterprise Unified Messaging including programming and installing phone lines, troubleshooting phone and circuit problems; migrated voicemail users off of the Audix system and onto Unified Messaging including creating new Active Directory accounts.

Confidential, Boston MA

Telecommunications Specialist

Responsibilities:

Responsible for Avaya 8600 Definity PBX and Intuity Audix Voicemail system administration, problem solving and installations. Development of Avaya call center vectoring, call center applications, auto-attendant and announcement scripts.
Over 10 years worked as a contractor, full time support employee and part time on-call technician.

Confidential

Telecommunications Specialist - Independent Contractor

Responsibilities:

Facilitated remote access via the network to NEC PBX’s, voicemail and videoconferencing systems at all Confidential & Richardson offices.
Performed remote MAC per requests generated by the Help Desk.
Performed telecom audit for voice lines at all offices including documenting information from local and long distance vendors, Verizon, AT&T, SBC, Qwest and Sprint. Served as back-up coordinator for videoconferencing.
Responsible for researching special applications.
Established process for facilitating an audit of all voice lines and circuits.

Confidential

Telecommunications Project Manager

Responsibilities:

Provided Telecom Project Management services in support of Confidential 's grand openings at new locations on theeast coastand provide same forexisting locations.
Responsible for the provisioning new voice services; coordinating with vendors and service providers. Performed moves, adds, changes and performed troubleshooting as needed.
Responsible for delivery of all voice services and infrastructure for the hospital and its satellite offices: installations, equipment inventory, wiring, cabling, performance of complex software for installation and diagnostic purposes in Avaya G3r PBX’s and Octel voicemail; research, update and run CMS reports.
Project management responsibilities for all voice systems.
Managed all actions of outside contractors and vendors and oversee completion of their work.
Developed new or revised system layouts, including call center vectoring, based upon changing needs/requirements. Composed and recorded all call vector announcements.