SUMMARY

• Almost 8 years of total IT experience with 6+ years as a dedicated professionalJIRA Administrator with an excellent knowledge and background working with such programs as JIRAPortfolio,JIRAService Desk,JIRA Agile, JIRACaptureand a large variety of other programs/plugins and 1+ years of experience as QA selenium.
• Strong experience with managingJIRAin highly available environment.
• Designed, built, and managed techniques for deploying specific automated builds to isolated development and built assurance environments.
• Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
• Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash.
• Experience in writingJiraAPI Tools to auto - move Service Desk tickets of one issue type to aJira project of another issue type and to extract the list ofJirausers with the respectiveJiraGroups and Project Roles.
• Experience in writingJiraAPI Tools to auto-move Service Desk tickets of one issue type to aJira project of another issue type and to extract the list ofJirausers with the respectiveJiraGroups and Project Roles.
• Experience in using DOM, SAX, DOM4J and Xml Beans parsers to process, validate, parse and extract data from XML files.
• ImplementingJIRA,JIRAAgile and Confluence best practices.
• Self-motivated with excellent abilities to learn new languages and other concepts quickly.
• Possessing excellent interpersonal skills and good abilities to communicate among team members.
• Experience in maintaining Atlassian products likeJIRA, Confluence, Fisheye, Bamboo, Crowd etc.
• Good experience working with different Operating systems like Windows, Linux and iOS.
• Strong at problem solving and understanding new technical concepts quickly and produce meaningful results.
• Improved the stability and performance of the Atlassian tool suites. TestRail supports integrating with all majorJIRAversions, includingJIRACloud,JIRAServer 5.x - 7.x and any future versions.
• ImplementingJIRA,JIRAAgile and Confluence best practices. Provided multiple branching models for different Application release models.

TECHNICAL SKILLS

Middleware: Apache Tomcat,WebLogic,JBoss WebSphere(WAS), IBM.

Tools: MS Office Suite, Nexus, Confluence, Opnet, Jira, Confluence.

Operating systems: LINUX, MS DOS, UNIX

Scripting Language: JAVASCRIPT, XML, HTML, PERL SHELLPROGRAMMING

PROFESSIONAL EXPERIENCE

Confidential, New york

Sr. Jira / AtlassianAdmin

Responsibilities:

• Worked onJIRAfor tracking and updating theJIRAtickets and per assigned.
• Created SSL or https to all the new migrated application for security purpose.
• Implemented newJIRAworkflows for the QA teams and worked on SplittingJIRAservers configuration.
• Worked withJIRAService Desk 3.0.x to set up service desk, create service desk request types, and make queues for service desk teams.
• Worked with various teams on Setting newJIRA& Confluence instances for new teams.
• SetupJIRA"Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
• Provided ongoing support and configuration forJIRAprojects, workflows, screens, fields, permissions, and other administrative tasks.
• Experience in complete Software Development Life-Cycle (SDLC) process with expertise in Planning, Reviewing Specification, Documentation, Scheduling, Design, Development, Testing, Implementation and Maintenance of Applications.
• Contracted to serve as theJIRASystems Administrator for the internationalJIRA/Confluence infrastructure, including all associated programs, plugins and systems.
• Created Custom workflows, custom screens and custom fields onJIRA.
• Created events, email notification schemes and assigned project roles onJIRA.
• Worked onJIRACloud as part of evaluation.
• Help users to have GIT web access.
• Installing Bit bucket on windows server and installation of Bit bucket data centre.
• Created custom dashboards, advance filters and formula based fields.
• Created new permission scheme so end users only see the projects they need to see.
• Installed and upgradedJIRAin production to keep up to date.
• Configure theJIRAworkflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.
• Provided End- User training onJIRASuite and documentation.
• Created a step by step guide to create a project inJIRA.
• SSL(Secure Socket Layer) implementation.
• Worked on Tempo Planner plugin and Out of assistance.
• Created custom templates for use within confluence.
• Managed and upgraded Jira and confluence 7.x-7.5.2

Environment: JQL, LINUX, UNIX, TOMCAT, SHELL, BASH, Confluence

Confidential, Dallas, TX

Sr. Jira / Atlassian Admin

Responsibilities:

• InstalledJIRASuite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Created and worked onJIRAcustomization-Issue types/schemes, Workflow/Field Configuration.
• Permissions and Notification schemes for all projects.
• Worked onJIRAinstallation and upgrade and PerformedJIRAconfiguration.
• ManagedJIRAAdd-ons and Worked on SetupJIRAfor Help Desk/Tickets.
• Worked onJIRA&Agile(formerly known as Green hopper) Best Practices.
• Created custom screens, screen schemes, custom fields, issue filters to be used with customer dashboards and specific project queries.
• Trained users onJiraand Confluence for better understanding.
• Authored a customerJIRAstandard practices document.
• Mentored several users in the use/functionality ofJIRA/GREENHOPPER.
• Evaluated existingJIRAinstance and resolved performance issues.
• Evaluated existing architecture and implemented changes based on Atlassian best practices.
• IntegratedJIRAand Confluence as trusted applications.
• Implemented Crowd with Single Sign on for the Atlassian applications.
• Created Confluence pages detailing customer fiscal year goals/objectives and pertinent information regardingJIRAcustomer configuration.
• Created and implemented recommendations to improve scalability and performance.
• Installed software, patching, upgrading and maintenance of operating system.
• Configured Bamboo for Continuous Integration by setting up automatic polling of repository for new code changes and automating builds based on it.
• Created a test plan template that was accepted by the customer to use across all functional areas and maintained test plan and user guide documents.

Environment: ANT, Maven, Stash 2.x, Crowd 2.x, Confluence 3.0.x, GIT, UNIX, Linux, J2EE

Confidential, Princeton, NJ

Sr. Jira / Atlassian Admin

Responsibilities:

• Experienced in Installing, Upgrading Atlassian products.
• IntegratedJIRAand Confluence as trusted applications.
• Implemented Crowd with Single Sign on for the Atlassian applications.
• Created Confluence pages detailing customer fiscal year goals/objectives and pertinent information regardingJIRAcustomer configuration.
• Created and implemented recommendations to improve scalability and performance.
• Installed software, patching, upgrading and maintenance of operating system.
• Worked as teamJIRAadministrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.
• Provided training to technical and non-technical teams to use Atlassian tools.
• Managed various development tools, testing tools and monitoring tools.
• Worked onJIRAfor Bug Tracking.
• Worked onJIRAfor Test Case Management.
• Worked onJIRA& Agile (formerly known as Green hopper) Best Practices.
• Worked on IntegratingJIRAwith Confluence.
• Created several customer accounts and maintained users.
• Involved in Atlassian Plugin Development using Java.
• Evaluated and repaired existing Atlassian Suite installation in preparation of upgrade.
• Creating plan for projects with Portfolio plugin.
• Serve as a sp ecialized advocate and the essential implementer for new capacities inJIRA.
• Created dashboards, reports and inquiries for allJIRArelated administrations.
• Compile and analyze development and operational bug reports.

Environment: JIRA, Java/J2EE, Tomcat, Jboss, SVN, Anthill Pro, Ant, Maven, shell, bash.

Confidential, Bethesda, MD

Jira / Atlassian / Linux Admin

Responsibilities:

• Managed Atlassian toolsJIRAand Confluence administration.
• Contracted to serve as theJIRASystems Administrator for the internationalJIRA/Confluence infrastructure, including all associated programs, plugins and systems.
• Customized bothJIRAand Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizingJIRAand Confluence to take the forefront of the new systems.
• Knowledge of LDAP / Active Directory authentication.
• Involved in NTH AGJirato create the dashboards.
• EnhancedJIRAapplication to customize as required.
• Troubleshoot anyJIRAissues for users.
• Created events, email notification schemes and assigned project roles onJIRA.
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence.
• Provide user training onJira/Confluence and on board new teams.
• Installed and upgradedJirain production to keep up to date.
• Installed and managed plugins forJirain production environment.
• Customized workflows and associated to the projects as per the team's requirement.
• CreatedJIRAprojects, templates, workflows, screens, fields and other administrative activities.
• MonitorJiralogs when performing migrations, troubleshooting users/system issues.
• Work extensively on regular remedy tickets and resolve.
• Setup GIT Environment and configure cdets, email notifications and gitweb.
• Add users into GIT repository using setback command.

Environment: JIRA, Java/J2EE Ant, Maven, Tomcat, Jboss, Websphere, weblogic, SVN, Jenkins, shell, bash, Confluence.

Confidential

Linux Admin

Responsibilities:

• Installed and upgradedLinuxRed hat OS 5/6: Anaconda and kick start installation.
• SecuredLinuxfile access by modifying the file and directory permissions, modified file ownership, restrict a file based on a set of specified restrictions using UGO permission scheme, grant or block file access using ACLs.
• Repair and maintain company computers, peripherals, and telephone equipment.
• Provided support to internal and external organizations by being the primary data contact for the plan site.
• Writing scripts for automation using Shell programing, taking back-up of Critical Data backup and mail back up and restoring.
• Installation and configuration of Red HatLinuxEL5, maintaining all electrical equipment’s which is connected to servers.
• Basic knowledge of installing a LAMP server and securing it, Installing and configuring the SSH and FTP server inLinux.
• Setup NFS Servers, Diskless clients and Auto clients and automated the filesystemsusing direct and indirect maps. Also, setup entries in /etc/exports and mounted the disks onto the clientsystemsby adding entries to /etc. / FSTAB.
• Configure RAID mirroring onLinuxplatform, executing tasks and Working effectively at the shell command prompt.Configuring, administering and troubleshooting of NFS, AUTOFS, NIS (master, slave and client) and DNS in multi-platform network
• Security Implementation in servers using different tools, Configured and maintained Fortinet Cyberoam Firewalls.
• Administration/Configuration of Print Servers/Clients in the Network.
• Activities include user administration; startup and shutdown scripts; crontab, filesystem maintenance, backup scripting and automation using shell scripting for Red HatLinuxsystems.

Environment: RHEL 5/6, UGO, ACL, Shel Scripting, LAMP, SSH, FTP, NFS server, RAID, Firewalld, Crontab.