SUMMARY

• Over Eight years of IT experience as SCCM/Application Packaging Engineer using Install Shield Admin Studio 5.x/6.x/ 7.0/8.5/9.5/10.0/11.0/11.5, Application Virtualization 4.6/4.6 SP1, Wise Package Studio 4.x/5.x/6x/7.0. Microsoft System Configuration Manager 2016/2012/2007.
• Worked on various Application packages for Windows 2010/2007/Vista//XP, Windows servers 2012/2008/2003.
• Also worked on various unattended install methods like silent install using Install shield Admin Studio and Wise Package Studio Versions.
• Experience in design and installation of Microsoft System Configuration Manager 2016/2012/2007.
• Expertise in SCCM Administration, software distribution, remote control, and other SCCM issues.
• Experience with OSD and MDT within SCCM
• Experience in deploying the packages with SMS/SCCM/RADIA creating packages, programs, collections, and advertisements for large scale enterprise deployments.
• Worked on design and deployment of mid to large scale SCCM/RADIA enterprise deployments.
• Knowledge of SCCM software distribution, remote control, and other SCCM issues.
• Experience in Application requirements gathering, working on Custom Actions, VB Scripts, Wise scripts, Install Scripts, Power Shell Scripts to customize the applications.
• Expertise working on Wise package studio, InstallShield Admin Studio and Softgrid/APP - V sequencing.
• Experience in Validating MSIs using Microsoft Orca.
• Creating and maintaining VMWare and Microsoft Virtual PC environments.
• Experience in Creating Transforms (MST), Patches (MSP) and Merge Modules using Different Tools.
• Expertise in using Orca, Filemon, Regmon, Procmon, and Process Explorer tools to debug runtime problem in a locked down environment.
• Experience in putting the applications in the server and then give access to the user for that sequenced applications using Softgrid/App-V.
• Modifying and upgrading existing virtual packages when required as Active upgrade or Branch/Parallel execution. Creation of App-V application sequencing recipes and uploading the same to SharePoint site.
• Troubleshooting applications capture issues during sequencing and while streaming to the clients.
• Publishing and Managing of Application packages and assigning Active Directory Group permissions in App-V management console.
• Troubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
• Configuration of App-V Desktop client and App-V client for Remote Desktop Services.
• Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.
• Experience in Application requirements gathering and good Knowledge of Windows Registry.
• Experience in documentation, technical support, troubleshooting.
• Self-starter, motivated to learn, takes initiative and has experience in working on complex projects, software design, and development along with testing following strict deadlines.

TECHNICAL SKILLS

Operating Systems: Windows XP Professional SP1/SP2, Windows server 2012/2008/2003/2000, Windows 2000/2003/XP/Vista/ 2007/2008/2010

Packaging Tools: Install Shield Admin Studio, App-Virtualization, Wise Package Studio

Programming Languages: VBScript, Wise Script, Winbatch, HTML, SQL

Databases: MS Access, Oracle 9i

Debugging Tools: Orca, Filemon, Regmon, Procmon, Process Explorer

Deployment Tools: SMS/SCCM/RADIA

Imaging Tools: VMware 10.0/9.0/8.0/7.0/6.0, Symantec Ghost, and MS Virtual PC.

PROFESSIONAL EXPERIENCE

Confidential, Austin, Texas

SCCM/Application Packaging Engineer

Responsibilities:

• Manage Microsoft SCCM deployments in a large-scale global environment of 36,000+ machines oversaw deployments of large and complex applications targeted for mass audience.
• Used SCCM 2016/2012 to deploy applications, pre/post install configurations, changes to operating systems for end user laptops and desktops.
• Provide automation and client management solutions along with strategic planning and project leadership over systems migration, configuration, upgrades and troubleshooting initiatives.
• Involved in patch management for 1000+ Servers.
• Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users.
• Pushed SCCM 2016/2012 client to all end clients and debugged the failed PC’s.
• Installed OS, patches and security policies throughSCCM 2016/2012Admin Tools.
• Created applications and deployed to user based, device based collections.
• Created Applications using script installer for deploying the VBS scripts, Power shell scripts for zero touch software installation on the end users.
• Created Microsoft Windows Installer packages using Admin Studio, was also responsible for maintaining packaging standards, practices and procedures.
• Experience in migrating packages from App V 4.6 to App V5.1 using Power Shell scripting.
• Managing the global distribution and implementation of in-house applications and third party software, including any upgrades or new releases.
• Interfaced with the various stakeholders (business sponsors, application developers, and other support personnel) to plan, deploy, troubleshoot, and support application deployments; analyzed/rectified post deployment figures to meet optimum results.
• Operating system deployment leveraging SCCM and MDT to create and maintain a single hardware and software independent Windows image allowing for full customization capability for each business unit while still conforming to a standardized central IT framework.
• Involved in continuous maintenance of operating system images.
• Created Customized Task sequence to Deploy 64-Bit and 32-Bit OS.
• Experience in importing Drivers and making driver packages with SCCM 2016
• Created Boot Media files (.ISO) using RUFUS Software, copied to the pendrive and imaged the systems for win7/8/10.
• Created Imaging Guides with Legacy/UEFI Boot configuration settings and DISKPART steps for Win7/8.1/10 for different DELL/Microsoft Surface/Samsung/Lenovo/VM Ware Workstations/Hyper V Virtual machines.
• Done the necessary changes to add Applications to the App Tree for win7/8.1/10 Task Sequences.
• Created Images (.WIM) files.
• Worked on Bios Utility Tools.
• Deploying the remediation’s to secure the environment from potential vulnerabilities and risks.
• Updating the unattended Operating System Deployments using customized SCCM Task Sequences.
• Application compatibility testing against core images for Windows 7/8/10.
• Testing the existing as well as new devices with the compatible Operating System Images and updating the Operating System Deployments accordingly.
• Troubleshooting the issues around imaging and Bit locker encryption issues for the devices L2 team is going to experience.
• Used troubleshooting tools like Trace32 for reading the Log files.
• Deployed distribution points and management points.
• Monitored SCCM Component status regularly for critical issues.
• Created query based collections depending on the requirement.
• Involved in SCCM 2012 R2 Server side-troubleshooting issues.
• Retrieving SCCM Reports from Microsoft SQL queries for deployments and troubleshooting.
• Created Reports Subscription to receive health alerts about end user machine.
• Created Dashboard to monitor user machine performance.
• Added and Configured application web catalog Service.
• Pushed SCCM 2012 client to all end clients and debugged the failed PC’s.
• Created OS images using Task Sequence and MDT
• Extended the Active Directory schema for Configuration Manager 2012.
• Created Reports using SQL report builder 3.0
• Experience monitoring global infrastructure and applications with System Center Operations Manager 2012.
• Created Microsoft Windows Installer packages using Admin Studio. Advertised and managed packages and collections in SCCM environment. Responsible for maintaining packaging standards, practices and procedures.
• Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
• Create automated MSI packages based on installation instructions provided by other technical resources
• Build transforms (MST) to customize vendor supplied MSI installations and to meet business needs.
• Used debugging tools such as Procmon, Process Explorer to debug application issues.
• Troubleshooting applications capture issues during sequencing and while streaming to the clients.
• Experience in putting the applications in the server and then give access to the user for that sequenced applications using App-V.
• Modifying and upgrading existing virtual packages when required as Active upgrade or Branch/Parallel execution. Creation of App-V application sequencing recipes and uploading the same to SharePoint site.
• Publishing and Managing of Application packages and assigning Active Directory Group permissions in App-V management console.
• Troubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
• Application compatibility testing against core images for Windows 10/8/8.1/7
• Performed package validation using ORCA and resolve Internal Consistency Errors (ICE)/ Warnings.
• Perform Quality Assurance (QA) testing for the Desktop Design Team.
• UAT/QC of environmentally sensitive development enhancements including testing cross-modular version upgrades and assistance for new development.
• Involved in creating document of SCCM 2012 implementation according to company standards. Interacting with the client to gather requirements and to test the application using remote assistance and online meeting.
• Interacted closely with project managers/users for the applications on a periodic basis to assess whether their expectations are being met in a satisfactory manner and address if any concerns.

Environment: Used: SCCM 2016/2012, Operating System Deployments, Microsoft SQL Tools, MBAM Tools, Windows Server 2012R2/2008, SQL Server 2008 R2/2012 SP2, SCCM Client Center, Install shield AdminStudio, VMware 10.0.3, App-V 5.1.86.0/4.6 SP1, ORCA, Procmon, Process Explorer, Power Shell Script, VB Script.

Confidential, Atlanta, GA

SCCM Consultant/Application Packager

Responsibilities:

• Manage Microsoft SCCM deployments in a large-scale global environment of 80,000+ desktops oversaw deployments of large and complex applications targeted for mass audience.
• Perform Tier III Level production support, and assisted in Troubleshooting of SCCM, and client workstations.
• Involved in migrating SCCM 2007 to SCCM 2012 R2.
• Involved in patch management for 1000+ Servers.
• Created Microsoft Windows Installer packages using Wise Package Studio and Admin Studio. Advertised and managed packages and collections in SCCM environment. Responsible for maintaining packaging standards, practices and procedures.
• Pushed SCCM 2012 client to all end clients and debugged the failed PC’s.
• Installed OS, patches and security policies throughSMS/ SCCM 2012Admin Tools.
• Created applications and deployed to user based, device based collections.
• Created Applications using script installer for deploying the VBS scripts, Power shell scripts.
• Experience in migrating packages from App V 4.6 to App V5.1 using Power Shell scripting.
• Managing the global distribution and implementation of in-house applications and third party software, including any upgrades or new releases.
• Operating system deployment leveraging SCCM and MDT to create and maintain a single hardware and software independent Windows image allowing for full customization capability for each business unit while still conforming to a standardized central IT framework.
• Involved in continuous maintenance of operating system images.
• Deployed distribution points and management points.
• Testing Operating System Deployment and application’s in locked down environment.
• Created query based collection.
• Involved in SCCM 2012 R2 Server side-troubleshooting issues.
• Created Customized reports using Microsoft SQL Server Reporting Service.
• Created Reports Subscription to receive health alerts about end user machine.
• Added and Configured application web catalog Service.
• Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
• Experience monitoring global infrastructure and applications with System Center Operations Manager 2012.
• Create automated MSI packages based on installation instructions provided by other technical resources
• Build transforms (MST) to customize vendor supplied MSI installations and to meet business needs.
• Used debugging tools such as Procmon, Process Explorer to debug application issues.
• Application compatibility testing against core images for Windows 7

Environment: Used:SCCM2012RTM/SP1/R2,SCCM2007SP1, Windows Server 2012R2/2008/200R2/2003, SQL Server 2008 R2/2012 SP2, SCCM Client Center, Install shield, AdminStudio, VMware 9.0, App-V5.1/4.6, ORCA,Procmon,Process Explorer, Power Shell Script, VB Script.

Confidential, Omaha, NE

SCCM Engineer/Application Packager

Responsibilities:

• Manage Microsoft SCCM deployments in a large-scale global environment of 30,000+ users.
• Perform Tier III Level production support, and assisted in Troubleshooting of SCCM, and client workstations.
• Deploy Windows 7 Operating System and Applications to Windows XP Environment to Migrate Environment and Perform test before handing over to end user’s.
• Participate in design meetings to formulate design strategy and design documents to Migrate Windows XP Environment to Windows 7.
• Testing Operating System Deployment and application’s in locked down environment.
• Performed Sand Box Testing, White Box and Black Box testing.
• Created Customized reports using Microsoft SQL Server Reporting Service.
• Involved in deploying site server roles.
• Migration of data from Windows XP to Window7 using User State Migration tool (USMT).
• Created Reports Subscription to receive health alerts about end user machine.
• Created Dashboard to monitor user machine performance.
• Involved in creating configuration baselines and configuration items.
• Added and Configured application web catalog Service.
• Pushed SCCM 2012 client to all end clients and debugged the failed PC’s.
• Installed OS, patches and security policies throughSMS/ SCCM 2012Admin Tools.
• Created applications and deployed to user based, device based collections.
• Created Applications using script installer for deploying the VBS scripts.
• Created OS images using Task Sequence and MDT
• Extended the Active Directory schema for Configuration Manager 2012.
• Created Reports using SQL report builder 3.0
• Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
• Created VB Scripts, WMI Scripts for any Customization and permissions.
• Created Transforms (.mst) to modify native .msi packages using Install Shield.
• Used debugging tools such as Procmon, Process Explorer to debug application issues.
• Repackaging foreign software installations with Admin Studio using Repackaging tool.
• Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
• Created Transforms (MST) against vendor provided MSI applications, according to the package requirement.
• Used VMWare Workstation 10.x version to build and test MSI packages.
• Configured Discovery methods, Boundaries, Software update point (SUP), Distribution points (DP’s).
• Pushed SCCM 2012 client to all end clients and debugged the failed PC’s.
• Installed OS, patches and security policies throughSMS/ SCCM 2012Admin Tools.
• Created applications and deployed to user based, device based collections.
• Created Applications using script installer for deploying the VBS scripts.
• Monitored SCCM Component status regularly for critical issues.
• Created packages, Programs and the distributed the content to Distribution points and deployed to User and Device Collections in SCCM 2012 R2.
• Created Customized Task sequence to Deploy 64-Bit and 32-Bit OS.
• Installed SCUP and integrated with SCCM 2012 R2.
• Installed third party patches using SCUP and SCCM 2012 R2.
• Created Automatic Deployment Rules for Software update management using SCCM 2012 R2.
• Used troubleshooting tools like Trace32 for reading the Log files.
• Created Software Groups in SCCM 2012 for Specific Products, Classifications for Windows 7 and Scheduled deployments.

Environment: SCCM 2007, Windows Server 2008/2008R2/2003, SCCM Client Center, Install shield, AdminStudio, VMware 9.0, App-V Integration, ORCA, Procmon, Process Explorer, VB Script, Batch Script.

Confidential, Madison, WI

Application Packager /Desktop Support

Responsibilities:

• Used Install Shield Admin Studio 9.5 on Windows 7 for repackaging approximately 700 applications
• Built setup.exe packages, MSI packages and MST transforms according to the package requirements.
• Repackaging foreign software installations with Install shield 2010 Admin Studio 9.5 using Repackaging tool.
• Built setup.exe packages, MSI packages and MST transforms according to the package requirements.
• Create MSTs (Transforms) to customize vendor provided MSIs to meet specific needs.
• Implemented Windows Installer patches (.MSP) to existing installed version of windows installer based applications.
• Customize MSI’s packages using Admin studio.
• Tested and debugged MSI packages to make sure that they function properly for all users on the managed Windows 7 Platform.
• Performed package validation and resolved Internal Consistency Errors (ICE)/Warnings using Install Shield’s Setup Editor and ORCA.
• Used VMware Workstation to package the application on a clean virtual image.
• Created Images of Base and Clean Machines according to the client’s Standards.
• Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
• Create and manage VMware Snapshot to facilitate the packaging process.
• Silent installations using switches response files and automated scripts for user free interaction.
• Used debugging tools such as Procmon to troubleshoot the file system and the registry and also for debugging application issues.
• Testing the application in locked down environment.
• Used Office Customization tool (OCT) for customize an installation of Microsoft Office 2010.
• Created a new Setup customization (.msp) files using OCT
• Modify packaged configuration files, file locations, and registry entries as well as creating custom actions using VBScript.
• Sequencing applications onto Windows 7 using App-V.
• CreatedMSI packagesusing Citrix Installation packager inCitrix 4.0/4.5/5.0
• Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.
• Create automated MSI packages based on installation instructions provided by other technical resources (and customer requirements).
• Performed quality assurance analysis on all the packages and Tested applications in Windows 7 in the Lockdown environment before distributing them to production environment.
• Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT).
• Provided infrastructure and design guidance for setting up and maintaining SCCM environments.
• Provided Risk Assessment and remediation guidance for SCCM infrastructures.
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM
• Documented the steps and procedures for all the applications according to company standards.
• Interacted closely with project managers/users for the applications on a periodic basis to assess whether their expectations are being met in a satisfactory manner and address if any concerns.

Environment: Windows 7, VMware, Install shield 2010 Admin Studio 9.5, ORCA, Procmon, VB Script, SCCM.

Confidential, VA

Application Packager

Responsibilities:

• Developed packages in Windows Vista and Windows 7.
• Repackaging hundreds of foreign software installations with Wise Package Studio 7.0.
• Repackaging software installations for use in a new environment using Setup Capture tool in Wise Package Studio.
• Create MSTs (Transforms) to customize vendor provided MSIs to meet specific needs.
• Implemented Windows Installer patches (.MSP) to existing installed version of windows installer based applications.
• Customize MSI’s packages using Altiris WISE packaging studio.
• Created Windows Installer setup packages (.MSI) using Wise Package Studio 7.0.
• Tested and debugged MSI packages to make sure that they function properly for all users on the managed Windows 7 Platform.
• Corrected Internal Consistency Errors using Wise Package Studio and ORCA.
• Used VMware Workstation to package the application on a clean virtual image.
• Created Images of Base and Clean Machines according to the client’s Standards.
• Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
• Used Transforms and Patches to effect a seamless installation of the package on to the desired desktop.
• Silent installations using switches response files and automated scripts for user free interaction.
• Used debugging tools such as Procmon to debug application issues.
• Used SMS and SCCM for deploying the packages.
• Documented the steps and procedures for all the applications according to company standards.
• Interacting with the client to gather requirements and to test the application using remote assistance and online meeting.

Environment: Windows 7, Windows Vista, VMware, Wise Package Studio 7.0, ORCA, Procmon, VB Script.

Confidential, Houston, TX

Application Packager

Responsibilities:

• Developed packages using Windows Vista and Windows XP.
• Responsible for producing the design specifications and associated code for In-house Applications.
• Repackaged both In-House and third party vendor applications by repacking applications in MSI format using Admin Studio 8.5
• Defining the standards for App-V.
• Sequencing applications using Softgrid/App-V.
• Experience in putting the applications in the server and then give access to the user for that sequenced applications using Softgrid/App-V.
• Create and manage MS Virtual PC Snapshot to facilitate the packaging process
• Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
• Used tools such as Filemon, Regmon and Process Monitor for troubleshooting the Packages.
• Create and manage VMware Snapshot to facilitate the packaging process.
• Working on various applications to built MSI packages and using Transforms (MST), Patches (MSP) and Merge modules(MSM)according to the package requirement
• Tested the packaged applications on around 100 desktop’s and Laptop’s with different Windows.
• Testing the application in locked down environment.
• Performed package validation and resolved Internal Consistency Errors (ICE).
• Documented the steps and procedures for all the applications according to company standards.
• Interacting with the client to gather requirements and to test the application using remote assistance.

Environment: Windows Vista/XP, VMware, Admin Studio 8.5, VB script, Orca, Filemon, Regmon, Procmon, Microsoft App-V