SUMMARY

• 8 years of total IT experience with 6+ years as a dedicated professional Jira Administrator with an excellent knowledge and background working with such programs asJiraPortfolio,JiraService Desk,JiraAgile,JiraCapture and a large variety of other programs/plugins and 1+ years of experience as SAN Administrator.
• Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
• Experience to work in Different Agile tools like VersionOne,JIRA.
• Implemented JIRA,JIRA Agile and Confluence best practices.
• Experienced with tempo, Atlassian JIRA installation, administration and maintenance.
• Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash.
• Hands - on Experience on JiraCloud.
• Extensively used Jenkins for continuous integration to setup the nightly builds and for deploying artifacts into corporate archive repository.
• Experience in software configuration management (SCM) like SVN, GIT, Perforce CVS and VSS.
• Experience in writingJiraAPI Tools to auto-move Service Desk tickets of one issue type to aJira project of another issue type and to extract the list ofJirausers with the respectiveJiraGroups and Project Roles.
• Improved the stability and performance of the Atlassian tool suites. TestRail supports integrating with all majorJIRAversions, includingJIRACloud,JIRAServer 5.x - 7.x and any future versions.
• Experience in writingJiraAPI Tools to auto-move Service Desk tickets of one issue type to aJiraproject of another issue type and to extract the list ofJirausers with the respectiveJiraGroups and Project Roles.
• Good experience working with different Operating systems like Windows, Linux and iOS.
• Experience installing and configuring ConnectALL Add-on which syncs entities from HP ALM toJIRAand vice versa.
• Jiracustomization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.
• Managed user permissions for tools according to the needs of projects and teams.
• Create projects onJiraand assignedJiraAgile boards for both Scrum and Kanban methodologies.
• Created projects onJiraService desk and customized workflow for customer portal.
• Worked on various Reporting plug-ins like, resolved vs. Created Issues Report, Recently Created Issues Report, Pie Chart Report and so on.
• Worked on Portfolio plugin to create the roadmap using the initiatives such as Organizing existingJiraSoftware projects, Configure Portfolio forJira, Creating Plan.
• Ability to build Maintained Jenkins masters with over 80+ jobs for over 10+ different applications supported Several Quarterly and project releases in parallel.

TECHNICAL SKILLS

Operating Systems: MS Windows XP/2000/NT/98, UNIX, Linux, MS DOS

Databases: Oracle 12c, 10g and 9i, PL/SQL, Linux 2005 and Enterprise

Scripting Languages: JavaScript, XML, HTML, PERL, Shell Programming

Middleware: Apache Tomcat, J Boss, IBM Web Sphere (WAS), Web logic

Tools: MS Office Suite, Hipchat, Confluence,Fisheye,Stash,Crowd

PROFESSIONAL EXPERIENCE

Confidential, Durham- NC

Sr.Jira/Atlassian Admin

Responsibilities:

• Installed and configured various Atlassian Tools (JIRA,JIRASoftware, Confluence, Fisheye & Crucible, BitBucket, Bamboo, Crowd)
• InstalledJIRASuite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Served as Lead Technical resources for all Atlassian projects
• Provided recommended infrastructure for use with Atlassian products integration.
• Develop learning manuals on key process and procedure regardingJIRAand Confluence.
• Experienced in installation, configuration, usage and management on AWS (Amazon Web Services), Jenkins and GIT for application servers.
• Configure theJIRAworkflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
• InstalledJIRABehavior plugin, which simply defines how field behaves with the issue in the project.
• Provided user based training to groups including users andJIRAAdministrators on the operational use and maintenance of the system.
• Provided support as required to client administrators and users to ensure the success of implemented solution.
• Lead and provide technical assistance and/or training in using and Confluence and other tools as identified.
• Trained individuals and teams onJIRAand Confluence in order to increase user adoption
• Created aJIRAworkflow and apply the condition, validators and post-function in the transition to represent the business requirement process.
• Work with individuals and teams to optimizeJIRAworkflow functionality as it relates to the team's processes as well as provide companywide visibility.
• Customized migratedJIRAprojects as requested by users, including optimizing workflows, creating custom calculated fields to support reporting needs, and managing gadgets/widgets.
• EnsureJIRAcapture add-on and configureJIRAcapture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
• Provided End- User training onJIRASuite and documentation.
• Rollout a Service Desk from the scratch and integrated with other tools using Atlassian SDK.
• Configured Bamboo for Continuous Integration by setting up automatic polling of repository for new code changes and automating builds based on it.
• Setup Deployment projects in Bamboo and created various environments like Integration (automatic deployment) and QA/Production (single click deployment).
• Installed and setup the crowd for centralized identity management which enables users to login once and give access to multiple applications.
• Confluence configuration, setup and administration tasks like: managing users & groups, add-ons, plugins, macros and templates.
• Integrated Fisheye/crucible withJIRAand bamboo for the tracking of the issue and continuous integration.
• Set up some of the AWS account peered with Shared Services so some users can use their CORP login credentials for logging into AWS accounts.

Environment: JIRA, Confluence, Bamboo, Stash/Bitbucket, MYSQL, PostgresSQL, Linux, Docker, Chef, Jenkins, AWS, NagiOS, SVN, GIT.CSV, Bugzilla, Service Now, Zendesk, Microsoft Office.

Confidential, Richmond- VA

Sr.Jira/Atlassian Admin

Responsibilities:

• Worked onJIRAfor tracking and updating theJIRAtickets and per assigned.
• IntegratedJIRAand Confluence as trusted applications.
• Responsible for maintaining all Confluence Spaces andJIRAprojects, workflows, permissions, users.
• Implemented Crowd with Single Sign On for the Atlassian applications.
• Created a step by step guide to create a project inJIRA.
• Created document to help project leads manage a project.
• Implemented and managed, as Configuration Manager, builds and source code branching as well as QC and integration testing environments.
• Troubleshot issues pertaining to Confluence orJIRAor associated plug-ins.
• Created Projects, Workflows, Custom Fields, Notification Scheme, Permission Scheme, Screens and issue types withinJira
• Created new permission scheme so end users only see the projects they need to see.
• Worked onJiraAgile boards and configured swim lanes
• Upgradation and Migration ofJira, Stash/Bitbucket, Bamboo.
• Redirected current URLs to exclude port numbers.
• Created new permission scheme so end users only see the projects they need to see.
• Integrated Green Hopper withJIRAand Confluence.
• Modified all screens and add custom fields to better align with current process.

Environment: Atlassian Suite (Stash,Jira, Confluence, crowd), Java/J2EE, Jenkins, AWS, Apache HTTP, Green Hopper, Bamboo. Windows, SQL.

Confidential, Woonsocket-RI

Sr.Jira/Atlassian Admin

Responsibilities:

• Developing application by customizing fields, permission and workflow.
• Create customized dashboards for teams.
• Developing confluence pages.
• Upgraded Jira Instance from 6.2 to 7.0.
• Integrating Jira with Crowd/Hipchat/Bitbucket Server.
• Worked on Add on such as Tempo, Jira Capture, Jira Agile, Service desk, Portfolio and Zephyr, QA symphony.
• Used ConnectALL to synchronize the application lifecycle management (ALM) and JIRAenvironments.
• Set-up a production-ready JIRA server, with strategy for periodic backup, high availability and disaster recovery.
• Create team specific agile process flow in JIRA to move tasks from one activity to another.
• Installation and configuration of continuous Integration servers.
• Administration of Visual SVN repositories and support tortoise users.
• Investigated various products from Atlassians JIRA.
• Integration of Tempo Time Tracking Tools in JIRA.
• Created JIRA Bridge with ALM & provided two directional synchronization between HP QC(ALM) and JIRA.
• Developing customized workflow for transaction parallel approval.
• Built templates and dashboards for customized views of the data specific to each group and line of business.
• Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
• Helping Scrum master across the company to customize JIRA for their requirements.
• Data Management: DB configuration, Site backup, configuration of attachments, Data import and Export.
• Worked on external import tools like CSV, Bugzilla, Pivotal tracker, JSON.
• Extensively use GIT repository, for Distributed Version Control and collaboration.
• Monitored Atlassians product instances using Nagios.
• Configured AWS Cloud Watch and AWS ELB for Monitoring EC-2 instances.
• Configuration of email notifications on status change.
• Configuration for automatic issue creating through mail, customize status etc.

Environment: JIRA, JIRA connect All, MS SQL, Soap UI, Jmeter, Snagit, UNIX, MS OFFICE and Windows Server, Confluence 5.X, Bamboo, MYSQL, Postgresql, Linux 7.x, Docker, Jira all-connect, Chef, Jenkins, Anthill Pro, AWS, Nagios, SVN, GIT.CSV, Bugzilla, HP ALM, ServiceNow, Zendesk.

Confidential, Chevy Chase, MD

Sr.Jira/Atlassian Admin

Responsibilities:

• Managing and checking the overall server health and functionality.
• Monitoring JIRA disk space usage.
• Analyzing and reporting upon JIRA usage and activity.
• Supporting network load balancing needs and ensuring its correct operation GLB/LLB.
• Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.
• Setting up alerts and enforcing policies
• Integrate JIRA and Confluence (for User management and Issues/Pages sharing).
• Migrated Jira across environments
• Created custom dashboards, JQL filters.
• Installed various Jira plug-in such as Jira client, Jira importer plug-in, Jira Charting Plug-in, the connector for • Microsoft project and Jira Misc Custom fields.
• Installed Add-ons such as Craftware Search linked issues for Jira, Gliffy Confluence plug-in, JiraCapture,
• Zephyr, Tempo, Service Desk.
• Created User manual on using Atlassian Products (Jira/Confluence) and trained end users project wise.
• Integrated HPQC with JIRA.
• Maintained source code repository in subversion and GIT.
• Train Business leads with the new JIRA functionalities
• Checking for operating system, and JIRA patches and cumulative updates and work with DBA's to apply patches on Oracle environment.
• Deploy Test DR environment

Environment: Oracle, Windows, UNIX, Java, MS Office, Load Runner and Jmeter, JIRA6.4, Confluence, Bamboo, Ubuntu, Windows server2012,2008, Nagios, Jenkins, Weblogic, AWS(Amazon web services), GIT, SVN, ANT, Maven, VMware, MYSQL.

Confidential

Linux System Administrator

Responsibilities:

• Worked as a System Administrator on Linux- UNIX platforms.
• Administered Linux servers Linux Red hat - RHEL 3/4/5/6, for several functions including managing Apache/Tomcat server, mail server, MySQL database, and firewalls in both development and production.
• Responsibilities as a Unix System Administrator include monitor and tune system to make sure of the optimum level of the performance.
• Extensive experience in the concept of LVM, User System Resource Management and Job Scheduling.
• Experience in Hardware and Software refreshes on the server.
• Performed common system administration task including adding users, creating file systems, configuring volumes weekly mksysb.
• Configuration of NIS, NFS, SAMBA, SENDMAIL, APACHE SERVICES on Linux UNIX Environment.
• Adding Oracle ASM disk to the server. Creating and managing LVM.
• Experience in installation and configuration of HBAs and associated firmware/drivers and scanning and configuration of LUNs/Volumes.
• Create users with limited and full root privileges. Create and manage sudoers.
• Develop Linux shell scripts to accomplish redundant tasks to simplify in distributed administration.
• Responsible for resolving network issues using network tools like ping, tcptraceroute, traceroute, tcpdump.
• Install and configure various services like DHCP, NFS, DNS, Apache Web Server, NIS, LDAP, Samba, SSH, FTP/SFTP, Sendmail/SMTP, Telnet, RPM Package Management, File System Management.
• Perform standard system administration tasks, such as patching, software and hardware upgrades, troubleshooting and problem resolution.
• Monitored the servers and Linux scripts regularly and performed troubleshooting steps tested and installed the latest software on server for end-users.
• Responsible for Patching Linux Servers.
• Perform day to day Linux administration such as user accounts, logon scripts, directory services, file system shares, permissions. Support Oracle database.
• Worked on SAN Migration from EMC Clarion to DMX for RedHat Linux.
• Experience in Binding Luns, Naming, and resizing, Unbinding LUNs through Navisphere.
• Planning and implementing SAN/NAS equipment firmware and OS updates/upgrades.
• Data Staging & Loading: Experience with proper data architecture, PSA maintenance, Info Packages, Data Transfer Process (DTP), Delta functionality, Flexible Master data staging, and debugging loads using the Data load Monitor
• Keep a track of the appropriate software and upgrade the software packages.
• Develop and maintain the documents, library and procedural documents of the system.
• Provided 24x7 on call support on a rotation basis.