SUMMARY

• Around 8 years of IT experience in design, development, implementation, troubleshooting and maintenance of medium - to large scale VoIP, LAN/WAN Network infrastructures.
• Over 4 years of experience in Cisco Data and Call manager, Unity and Contact center express UC 500 series voice equipment and VoIP related voice technologies.
• Expertise in deployment of switches, hubs, routers, Voice gateways, CUCM clusters, Call Manager Express and Call Manager, alongside Unity Express and Unity.
• Professional experience with Gateway, Gatekeeper, CUCM (6.X, 7.X 8.X 9.X & 10.X), CUCME, CU, CUE, UCCX and scripting in UCCX, CUP and IM&P.
• Expertise in configuring and troubleshooting of Cisco routers (2800, 3800, 2900, 3900 and 4331 series), UC 520, 540, 560 and Cisco Catalyst switches (3550, 2900 series).
• Experience with voice protocols like H.323, MGCP, SIP and SRST & SIP Trunks.
• Experience with LAN switching IP Addressing, Subnetting, VLSM and CIDR and adding VLANS, VTP, STP, RSTP over switch configuration.
• Good working knowledge of routed protocols like OSPF, BGP, EIGRP, IGRP, RIPv1&2.
• Configuration of Access Control Lists (ACL), Quality of Service(QoS), VPN, NAT/PAT policies.
• Experience with communicating with customers and solving complex problems in a timely manner.
• Good sense of teamwork, integrity, aptitude to learn, and ability to put in sustained quality effort consistently.

TECHNICAL SKILLS

Solutions: Cisco Unified Communications Manager (6.X, 7.X, 8.X & 10.X), Call Manager Express, Unified Contact Center Express (UCCX), Unity Connection and Express, Meetingplace, WebExVoice protocolsH.323, SIP, MGCP, RTP, RTCP.VOIP PlatformUC500 series, Cisco IP phones, FXS/FXO, CME and CUE

Cisco Hardware: Cisco 7200, 3600, 2600, 2500, 2500, 2800, 3800, Catalyst Switches 6500, 4500, 3550, 2950

Networking: TCP/IP, UDP, RIP (V1, V2), EIGRP, OSPF, ISIS, BGP, VTP, STP, RSTP, ICMP, DNS, DHCP, FTP, HTTP/S, SMTP.

Cisco Engineering Software: Wireshark, Ethereal, Network Analyzer, SolarWinds, putty, TeraTerm, Unified Real Time monitoring tool.

Server Management: Active Directory, VMWare, TFTP, DHCP.

Operating systems & IOS: Windows 7/Vista, XP, 2000, 2003, Windows 98/95, Linux.; Cisco IOS 11.x, 12.x, 15.x

Documentation: Microsoft Office Suite.

PROFESSIONAL EXPERIENCE

Confidential, Glenn Allen VA

Cisco Sr. VOIP Engineer

Responsibilities:

• Designed & implemented a new network architecture connecting corporate office and the branch-offices
• Deploying a multisided IP Telephony Network with Cisco Unified Communications Manager (CUCM 8.6.2, 10.5.2), Cisco Unified Contact Center (UCCX 8.5, 10.5.2) and Unity Connections (CUC 8.6.2, 10.5.2).
• Configured and maintained Cisco Call Manager 8.6.2, Unity and related Cisco Unified Communications Configurations
• Handled SRST, Voice Routing Protocols, QoS and Voice Gateways
• Managed Cisco’s IP Telephony and Unified Contact Center Express (UCCX).
• Created and maintained resource based and script based applications for UCCX and Unity scripts for different customers.
• Created an enterprise dial plan with Route partitions, calling search Spaces, Line groups, Route lists and Route patterns in Cisco Call Manager and created VLANs and necessary configuration on Cisco Gateways.
• Installed and configured Cisco IP Phone 794x, 796x, 7937, 7841, 8831, 8841, Jabber and IP Communicator
• Creating dedicated VLANs for Voice & Data with QOS for prioritizing VOICE over DATA
• Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps
• Work with team of Engineers on companywide upgrades for Call Manager 8.X, IPT Firewalls, and Voice Gateways.
• Performed stacking for 3750 switches to accommodate more user ports and created different VLANs for clients, IP phones and the servers.
• Oversaw and directed network projects to upgrade services, complied with regulations, swapped out equipment, and improved security, up time, and serviceability. Liaised between multiple lines of business and upper management regarding advanced technical issues
• Resolved network connectivity issues determined root causes and upgraded and replaced equipment and software
• Worked on configuring multiple CUCM8.6.2, CUC8.6.2, gateways and switches in test labs
• Worked on opening and managing change requests for production changes
• Troubleshooting Level 3 issues and assisting level 1 and level 2 support teams
• Training support teams on new deployments for day 1 and day 2 support
• Updating low level design and network implementation documents on design changes
• Raising issues and future risks on current implementation to the teams involved
• Assisting team members and other teams in solving technical issues

Confidential, Knoxville, TN

Sr. Voice Engineer

Responsibilities:

• Deployment, management, Upgrading and troubleshooting of CUCM 8.6.2, 9.1.2 SU2, Unity connection 8.6.2, 9.1.2, UCC Express, Unity, UCCX 8.5 UC520, UC540 and VG224s
• Implemented call routing, call management and computer telephony integration
• Installation and management of overall administration of LAN, WAN, systems involving design of network layouts, configuration and maintenance, Commissioning Routers & Switches, firewalls, IPS and ensuring maximum uptime during site deployment to VoIP.
• Executed several implementations of cisco CME and Unity express
• Monitored and troubleshoot call routing, number translations and call handler issues.
• Configured, installed and supported Cisco Unified Communication Manager (CUCM) 8.6.2, Cisco Messaging Systems (Unity/Unity Connection), Voice Gateways, Cisco routers and switches.
• Performed system upgrades and patches based on request, schedule or events
• Created dial-plans, route patterns, route groups, route lists, calling search space, partitions and upgraded Cisco Unified Communications applications
• Created Voice Mail boxes, call handlers, create and reset passwords.
• Created Subscriber services, skill sets, prompts for UCCX deployment
• Integrated cisco contact center express (UCCX) with cisco unified call manager (CUCM)
• Worked with team on call rotation to handle tickets.
• Worked on VG224 upgrades
• Troubleshooting IPT voice quality issues between and within locations by transcoding of Codecs
• Provided on Call support for over 70 Cisco routers, switches including Call Manager V7.x, access control lists on LAN and WAN, Cisco AAA authentication configuration and support for VPN clients

Confidential, NY

Cisco VoIP Engineer

Responsibilities:

• Installation and maintenance of Cisco unified communications manager 7.1.3, 8.6.2 with one publisher and four subscribers at different locations
• Move, add, changes of the devices
• Installation and Maintenance of the Cisco Unity Connection 7.1.3, UCC Express and Meeting place express
• Maintenance of the LAN switches
• Configuration of SRST (Survivable remote site redundancy)
• Configuring and adding, moving, removing of various IP phones like (7941, 7961, and 7971)
• Gathering the information and suggesting the type of voice gateways according to requirement at the site (2800 series, 3825, 3845)
• Configuration of call signaling protocols on Voice Gateways SIP, H.323, MGCP
• Working with remote offices to implement their new VoIP phones, Unity Voice Mail, Voice Gateways
• Working with Local Telco's to bring up PRI's and POT's lines to each site

Confidential

Computer System Engineer/Network Developer

Responsibilities:

• Designed and implemented customer networks to achieve 99% uptime including both office and data center locations.
• Implemented remote access to key applications using both Cisco VPN and Citrix Metaframe servers for over 1,000 users.
• Recognized for outstanding customer service quality, with numerous customer-support awards and personal commendation from clients.