SUMMARY Results driven certified IT professional with a proven track record in system administration, delivery and customer/helpdesk support for business critical systems. Extensive experience as an IT engineer, with expertise in Project Management, Change Management, Deployment Engineer, Disaster Recovery Planning, and HP - UX administration supporting up to 50 customer groups in an Enterprise Wide Environment. Problem solver known for creating detailed work plans that improve delivery and strong documentation skills leading to efficient procedures and processes. Able to meet all specifications to comply with complex Service Level Agreements.

Technical skills Hardware: HP PA-RISC class servers, Itanium class servers including SuperDome technology, McDonnell Douglas, Hitachi 83000, IBM Mainframe, Personal Computers.

Operating Systems: HP-UX, Solaris, PICK Universe, Windows XP, Windows Vista.

Software: PICK Universe Basic, Shell Scripting.

Packages: MC/Service Guard, VPARS, Ignite, Omniback, HP Service Desk, Remedy, Visio and OVSD.

Confidential, Memphis, TN

Senior UNIX System Administrator

Member of a resident team of Unix/Linux administrators at FedEx Corporation. Assist with deploying new servers using HPSA and VMware (Opsware).

• Manage users through LDAP account manager, manage and assign IP addresses for DNS requests.
• Consult and work on HPUX related projects with the customer.

Confidential, Alpharetta, GA

Assessment Technical Engineer for McKesson Provider Technologies

• Analysis, sizing and design of the (Linux RHEL - based) Horizon Clinicals Infrastructure in a multi-hospital environment, including all-hardware, all-virtualization and hybrid deployment scenarios.
• Provided Analysis, sizing and design of the (Linux RHEL and Windows - based) Meds Manager and Physician Portal in a multi-hospital environment, including all-hardware, all-virtualization and hybrid deployment scenarios.
• Determining the data storage requirements at each facility.

Confidential, Columbia, SC

UNIX System Administrator

• Successfully configured Auto Port Aggregation for High Availability.
• Provided security audit for HP-UX system to management of potential security threats.
• Worked closely with Exchange Administrator to implement Evolution on Linux workstations for colleagues.

Confidential, Atlanta, GA

ITO Support Specialist Consultant ( )

Met stringent Service Level Agreements (SLA) for server availability by providing Tier 3 duties for over 400 systems within a global customer environment in order to reduce cost penalties. Supported business critical systems, logical volume manager, and MC/ServiceGuard for NPAR/VPAR environments.

• Successfully led UNIX Team in Disaster Recovery Simulation for customer that lead to a proven solution, providing the customer with auditable, documented results that potentially saved the customer millions.
• Led the patching cycle for over 150 HPUX servers that improved availability, efficiency and security.

ITO Support Specialist Consultant ( ), continued

• Successfully built and configured MC/ServiceGuard environment for SAP business instances that added functionality to the customer application based on customer requests.
• Coordinated, installed and tested infrastructure software to improve collection of the system inventory data and the security issue data with no impact to the customer systems (ESM, Radia).
• Installed and configured Operating systems for new builds successfully meeting all specifications and deadlines.
• Worked closely with customers to collect and remediate security issues for auditors to ensure compliance with security policies. Each audit demonstrated that security issues had been addressed or resolved.
• Reduced cost penalties and maintained 100% compliance to SLA.

Deployment Engineer ( )

UNIX Lead for Pursuit and Transition of new multi-million dollar accounts into HP support model that added revenue.

• Successfully deployed new accounts into the standard HP support model as well as deployed customized solutions. Delivery engineers were able to support the systems with minimal issues.
• Created and implemented work plans for refreshes of hardware/software which improved the efficiency and supportability of upgrades. These work plans were adopted as standard for upgrades.
• Led the project to upgrade hardware/operating system on two critical servers with obsolete freeware with no downtime to the end users.

Reactive/Primary UNIX Engineer ( )

Administered over 200 systems within the Outsourcing Support Division; supported down systems, logical volume manager, MC/ServiceGuard and Omniback without incurring penalties for not meeting Service Level Agreements.

• Created and implemented work plans for System enhancements such as patching, installing new software, new install operation systems, and performance tuning which ensured less implementation time to bring in new applications. Other teammates and groups adopted these work plans as standard.
• Ensured data/media recoverability by supporting scheduled system backups and database archive operations using OmniBack 3.5. Also, ensured recoverability by implementing creation of bootable tape schedule (Ignite) which cut recoverability time.

Confidential, Atlanta, GA

Project Manager ( )

Managed Accounting and Manufacturing projects with a team of five by providing project management through full life-cycle application development: definition, analysis, design, construction, testing, implementation, and support.

UNIX System Administrator ( )

General System Administration duties such as adding/removing users and printers, configuring file systems, and troubleshooting performance problems for HP-UX 10.20 and 11.0 UNIX systems.

• Accomplished Y2K UNIX testing and system patch installation for all 10.20 and 11.0 HP-UX systems. Y2K was considered a non-event as a result of this testing.

Software Maintenance / Tactical Project Supervisor ( )

Supervised the maintenance programming staff that provided support on legacy system. Also, supervised a programming team to implement new Business Development applications.

Systems Analyst - Database Administrator ( )

System Analyst ( )

Evaluated database requirements, DASD Capacity planning, approve file definitions, and monitored performance.

• Designed and implemented INFORMIX system for Sales Department; improving target sales initiatives.