VOIP Service Delivery Engineer Resume Hilliard, OH - Hire IT People

Summary of Qualifications
Technical engineer with fifteen (15) years of experience implementing and managing large-scale Virtual Private Networks (VPN) and Voice over IP (VoIP) in support of a world-wide customer base of businesses and government agencies. Thorough knowledge and experience in TCP/IP and the OSI model. Extensive experience implementing vendor hardware from design stage to production. Four (4) time Verizon Ovation award winner between 2006-2011.

Technical Certifications and Skills

CCNA (Cisco Certified Network Associate), November 2007
CCNA – Voice, February 2010
SIP
OSPF
HSRP
VRRP
VPN
BGP
Frame Relay
Cisco IOS
OSI Model
ISDN
EIGRP
VLAN/Switching
T-1/T-3/MLFR TCP/IP
IPSEC

Work Experience

Confidential, Hilliard, OH 1997 - PresentVOIP Service Delivery Engineer II, November, 2008 – Present
Service Engineer for one of the largest wholly owned, facilities-based networks in the world. Responsible for the development and implementation of customer network designs, migration planning, growth forecasting and documenting technical information for supporting staff. Continues to foster a strong and ongoing technical relationship with customers after installation by providing statistics and recommendations for new products and potential design changes.

Responsible for SIP based Voice over IP service delivery to Cisco, Adtran, and Mediatrix VOIP Gateway endpoints
Create and deploy IP configurations for Cisco routers, Adtran routers and Mediatrix VoIP Gateways for installation on Verizon’s public and MPLS (Multiprotocol Label Switching) networks
Interpret and troubleshoot SIP call traces with a strong working knowledge of SIP header fields and error codes
Setup and configuration of Polycom and Aastra HIPC (Hosted IP Centrex) digital handsets
Construct PRI trunks and FXS port configurations for interconnection to a PBX or key-system
Serves as lead install engineer for more than20 customer networks and responsible for configuring extended services including unscreened ANI, digit manipulation, and multi-homed SBCs
Create and update DNS zone files through the addition of SRV records to customer SIP domains
Reserve and document public IP address allocation with updates to ARIN (American Registry for Internet Numbers)
Review and approve customer designs with sales and customer engineers
Build VLANs using VMWare to connect to routers and HIPC telephones on Verizon’s private IP network

Internet Product Install Engineer II, December, 2000 – November, 2008
Member of an install and activation team assigned to implement large-scale VPN for clients with up to 10,000 sites. Interpret network specifications and implement routers into full mesh or hub and spoke networks.

Configured and installed Cisco 1841, 2811, 2851, and 7206 routers for the activation and testing of EIGRP over GRE tunnels
Implemented T-1, T-3, and ISDN load sharing and failover designs through the use of protocols such as BGP, HSRP and VRRP
Verified and upgraded Cisco IOS to approved version
Configured and tested service protocols including port-forwarding, DHCP, NAT one-to-one address translation and Network Address Port Translation (NAPT)
Developed and revised Cisco access control lists for inbound and outbound IP traffic
Tested and configured point-to-point circuits from Cisco 12000 series gateway routers to customer-end routing equipment

Internet Technical Operations I,September, 1997 – November, 2000
Network Control Technician in the global NetworkOperationsCenter whoprovided second-tier support to stateside and international network customers.

Monitored and responded to alarms on a private packet-switched network including X.25 and frame-relay customers
Tested T-1 and T-3 data circuits using Naviscore switch interface to isolate and resolve circuit errors
Primary Access and 3Com modem rotaries troubleshooting

EducationBachelors of Communications

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Voip Service Delivery Engineer Resume

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