OBJECTIVE

• Seeking an Information Technology position in the IT field where I can utilize my drive, skills, and desire to learn to halp a company reach its goals.

SUMMARY

• Over 7 years information technology experience including team management, systems & network analysis troubleshooting & administration, Telco, Unix/Linux & systems administration. Experienced and proficient in various environments to include; Cable service/transport provider(triple play, IPTV, VOD, VoIP, HFC, HSD), financial services, & healthcare IT
• Skills and experience include: Cisco CCNA, TCP/IP, Cisco & Juniper Networking, Routing & Switching, Layer 2/Layer 3, OSI model, BGP, MPLS, OSPF, EIGRP, VLAN, VPLS, DMVPN, NHRP, Spanning - Tree, VTP, Crypto/Tunneling, Firewalls, Multicasting, Network Security protocols & solutions, Nmap, Wireshark, OSI Layer, Wireless, DNS, DHCP, VPN, Proxy servers, VoIP/Telco technologies, QOS, SLA systems, Linux/Unix server administration, MySQL, Basic Shell Scripting, Microsoft 2000/2003/XP server administration, strong Communication skills, Technical Documentation, network/security standards creation and implementation
• Various hardware, monitoring systems, & software platforms I has working experience with include; Routers(Cisco, Juniper), Switches(Cisco, Juniper), Firewalls(Cisco, Juniper), CMTS(Cisco, Arris), Wireless(Cisco, HP), VPN(Cisco, Juniper), Cable Service(Cisco DNCS & QAMs, Arris Video-On Demand, Microsoft Mediaroom IPTV, Encoders, JDSU), Transport(Fiber-to-the-Home, E/GPON, Cisco Transport Manager, Infinera CMS, Calix CMS & hardware, Occam CMS & hardware, Fujitsu Netsmart), Systems(Solaris, xLinux, BSD, Microsoft), Metro-E(Occam, Calix, Accedian, Adva), Servers
• A career built on the sound fundamentals of networking and systems technologies; meeting changing business needs, technologies, and systems; a consistent ability to provide technical analysis, communication, and leadership. Strong ability and desire to take on new challenges and work with new technologies/applications and quickly try to master any new platforms I’m exposed to

PROFESSIONAL EXPERIENCE

Confidential, Tucker, GA

Senior Network Operations Engineer

Responsibilities:

• Provide support to a network of 2,000+ network devices. Work with enterprise customers, Electrical Membership Co-Operatives, on a daily basis to identify and fix network and communication issues.
• Contract position working as an integral part of network cutover from existing Frame Relay network to Cisco MPLS network which utilizes a DMVPN Hub and Spoke architecture communicating via GRE tunneling
• First and last point of escalation for troubleshooting & fixing issues with the following: Cisco PIX & ASA’s, Cisco Routers and Switches, Juniper SSG Netscreen Gateways, Cisco Zone-Based Firewalls, Link Proof Load Balancers, Indura Transport Switches, GarrettCom Layer 2 Ethernet Switches, Cisco Integrated Service Routers, Cisco Wireless, Brocade backbone switches, T1 Circuits, MPLS network, Frame Relay/X.25 network, various media converters, Solarwinds alarm monitoring, and other systems and applications
• Routine tasks include; troubleshooting and fixing BGP, EIGRP, MPLS, NHRP, DMVPN, routing, IPSec, crypto/tunnelling, network monitoring, Cisco WLAN, carrier, load balancing, network access and firewall issues. Assisting field technicians with fixing physical issues at enterprise sites. Creating solutions for system-wide network design issues. Documenting network procedures and training colleagues and field personnel on various technologies.

Confidential, Bluffton, SC

Senior Network Operations Engineer

Responsibilities:

• Contract position as a Senior NOC engineer for a Cable triple-play service provider’s newly established Network Operations Center. Role included being the primary network contact/lead for Juniper core network, F5 load balancers, transport network, frontline for Central Office and Head End issues, Systems Administration, Video On Demand, IPTV, Fiber-to-the-Home, various Metro-Ethernet platforms, Calix AE & GPON, Cable Customer CMTS/HFC network, and Juniper SRX.
• Primary point of support and escalation for the following platforms: Arris CMTS, Juniper MX routers & EX switches, Juniper SRX Firewalls, Occam & Calix transport platforms, Windows MMR IPTV system, Continuity Power Supply monitoring, Cisco DNCS, Fujitsu transport, Netcool alarm monitoring, Arris VOD, HP Wireless and various other systems and applications
• Daily duties include; proactively monitoring Juniper core network for potential issues, troubleshooting/monitoring Routing & Switching, BGP, MPLS, OSPF, and VPLS Instances. Creating and implementing network/systems changes as required. Working with vendors to troubleshoot issues and assist with proposing improvement changes to various platforms, responding to any and all alerts reported by various monitoring tools, this can include troubleshooting, fixing the issue, and for some systems escalating as needed.
• Assist headend and/or work with vendor troubleshooting channel outages, customer set-top box & dvr issues, VOD issues, HFC network issues; subject matter expert for new Microsoft Mediaroom IPTV platform; assist cable maintenance dpt. in tracking down and resolving noise, signal, upstream/downstream etc. issues with nodes and fiber cable; implement network changes & maintenance on various platforms; work with vendors at a root level on various systems to troubleshoot issues, perform maintenance, etc.

Confidential, Atlanta, GA

Senior Unix Systems & Applications Support

Responsibilities:

• Contract position providing Enterprise Applications Support and Unix Systems Administration for several network reporting & monitoring tools
• SME on various applications. Including, doing full system upgrades & backups, including application upgrade, patch upgrades, database upgrades, and app configuration. Supported Infinera transport monitoring system, Cisco Transport Manager, Cisco & Motorola CMTS troubleshooting, IPDR collection server administration and project implementation
• Primary application supported is the most widely used internal tool used by Cox employees. Responsible for tracking down database issues, determining root causes of any application issue internal customers report, upgrades of the app, new releases, creating/restoring database backups, and day-to-day troubleshooting
• Common duties include running MySQL queries to determine if database information is correct, adding users to database, command line Unix troubleshooting and administration, working with vendors to resolve various application issues, systerm version upgrades, cronjob administration, shell script troubleshooting & creation

Confidential, Alpharetta, GA

Senior Network Operations Engineer

Responsibilities:

• Promoted to NOC shift supervisor. Responsible for 4 employees & network consisting of 1000+ actively monitored pieces of network equipment, primarily Cisco
• Networking: Diagnose and troubleshoot networking & telecom issues; assist systems admins with diagnosing & fixing server routing issues; troubleshooting/configuration of the following; Cisco routers & switches (IOS/CatOS/Nexus), Cisco WLAN Controllers including wireless user administration, Citrix Netscaler Load Balancer troubleshooting
• Security: Responsible for halping form, document, administer, & implement Network Security policy; troubleshooting, configuring, & administration of Cisco PIX, ASA, FWSM, VPN Concentrators, IPSec, Crypto Maps, Tunneling, Proxy Servers, Access-Lists/Access Control, & Cisco AAA/ACS/TACACS, & Wireless network policies
• Voice: Frontline support for all T1/3, DSx/OC-x circuit issues. Provided VoIP phone troubleshooting, basic CallManager troubleshooting & administration, QoS troubleshooting and configuration implementations. Extensive SIP troubleshooting
• Tools: Utilized the following tools in daily administration of job duties; wireshark, HPOpenview, MySQL/PHPMyAdmin, Ploticus, Netcool, Proviso, BlueCoat Proxy, and tcpdump

Confidential, Atlanta, GA

Technical Consultant

Responsibilities:

• Technical part of team that provided start-to-finish project management, consultation, and support for new Philips Patient Monitoring Network installations
• Responsible for managing & coordinating various teams from completely different functional areas to ensure a problem free network go-live
• Configured, troubleshot, and supported all components involved in customers Patient Monitoring network including; MS SQL database, Cisco routers & switches, Clinical applications, HL7, PACS systems, Dicom, Microsoft 2000 server administration, hardware & software issues, & Storage systems. Basically any system, issue, etc. the customer had that tied into our complete Patient Monitoring network solution we had to learn
• Responsible for training customers staff on new equipment, and assisting clinical staff with training. Assisted sales staff with presentations, acting as the technical subject matter expert
• High level troubleshooting on Philips Patient Monitoring Networks. Supported internal engineers/clinicians, and external customers to include nursing staff, IT staff, and BMETs
• Administration and support of medical center’s Central Stations, Patient Monitoring equipment, clinical Database servers, and Citrix servers
• Provided final level of tech support for everything from very small stand-alone single client/server networks - to- large scale WAN networks, Wireless 802.11/Telemetry network installation, troubleshooting, configuration, and support, and Windows network support (including LAN issues, SQL, Active Directory, and all OS issues)

Confidential, TX

Biomedical Equipment Repair Tech

Responsibilities:

• Through intensive coursework & hands-on experience I obtained certification on the theory of operation and expert troubleshooting ability on most medical equipment
• Systems include; Diagnostic Imaging, Radiology, PACS, X-Ray, MRI, CT, Dental, Patient Monitoring, Lab equipment, & Ultrasound
• Responsible for technical documentation, presentations to upper-level management, & training
• Deployed to Iraq as an Infantryman in support of Operation Iraqi Freedom