Exchange Administrator Resume

SUMMARY:

I had worked as MS Exchange Administrator - L2 with WIPRO Technologies. I have an overall experience of 5 years in Mail Administration. I have worked on multiple applications like Microsoft 365, MS Outlook, MS Communicator, Archiving Solutions and Iron port and have a comprehensive grasp of tools like Peregrine Java Client, Peregrine Web Client, GSM, HPSD, HPSM and good knowledge of troubleshooting in MS Exchange and Windows servers. My strong technical capabilities combined with interpersonal skills enable me as a significant contributor on the assignments.

TECHNICAL SKILLS:

Operating Systems: WINDOWS 98, XP, WINDOWS SERVER 2000/2003/2008

Project Management Tools: Peregrine Java and Web client, HPSD (HP Openview Service Desk), HPSM (HP Service Manager), GSM (Global Service Manager)

Databases: SQL 2000, SQL 2005.

Messaging Server: Exchange Server 2003, 2007 & 2010, LCS 2005, OCS

Applications: MS Outlook 2007,MS Outlook2003,MS Communicator 2005,Enterprise Archiving Solution, Iron port 5.5

PROFESSIONAL EXPERIENCE:

Confidential

Exchange Administrator

Responsibilities:

Handling Exchange related L2 tickets through GSM Ticketing systems
Handling Exchange/Outlook L1 for CSD L1 resources
Prepared documents and Knowledge Base related to Outlook Known issues for L1 Resources
Handling Post Migration issues related to Exchange 2010
Handling Exchange related tasks with EMC and Power shell commands

Environment: OS: Windows XP, Windows server 2000/2003, MS Exchange 2007/2010, Lync 2010, GSM (Global Service Manager), EMC Source One (Archiving)

Confidential

Exchange Administrator (L2/L3 Level)

Responsibilities:

Troubleshooting the problems related to COF front end application for the various customer specific applications on MS Exchange Server and Windows platform.
Prevention of recurring failures by analyzing the recurring issues.
Validated various application related rollouts and change done by the development team.
Make sure to provide the required service in the defined SLA.
Using Peregrine and HPSM tool to provide time-to-time status of the work on the tickets related to any front end application & Batch job issues.
Prepared Daily Morning Server Health Reports, validation & Performance report for the business.
Developed strong inter-personal relationships with the team to cohesively bond them together with the organization & integrate them with the vision & core values of the process

Environment: OS: Windows XP, Windows server 2000/2003, MS Exchange 2003/2007, LCS, COF (Capital One Finance) applications, Peregrine ticketing tools, HP Open View Service desk.

Domain Administrator

Confidential

Responsibilities:

New User account creation.
Installation of Avaya setup.
Log Monitoring
Verifying Daily Backup.
Call Recording
Restricting or allowing the type of calls (STD and ISD) as per user’s requirement.

Environment: OS: Windows XP, Windows server 2000/2003, Avaya setup

Recruiter

Confidential

Responsibilities:

Calling applicants on telephone
Taking first level interview
Updating on Excel Sheet
Meeting up the requirement before deadline
Scheduling meeting with clients.
Implementation and administration of Exchange 2003 and 2007
Administration of Exchange recipients, recipient policies.
Backup & Restoration of Database.
Configuration of Administrator and Routing Groups.
Configuring Internet Mail.
Configuring SMTP connectors.
Managing Storage Groups / Mail Box Store.
Troubleshooting various user’s problem respective to sending/receiving mails, mail flow to Internet emails system, message tracking etc.
Mail box / Mail Item recovery.
Online / Offline Database Defragmentation.
Exchange System Manager and Exchange Management Console management
Configuring Mailbox and Mail-enabled Recipients in Exchange 2003 and 2007
Setting Message Limits and Restrictions in Exchange
Managing Active Directory Objects like users, groups and Distribution Lists in Windows 2003
Managing mailboxes n MS Cluster 2008
Handling Outlook, Calendar Issues
Administration of Ironport appliances.
HAT/RAT Table updates
Interacting with 3rd party vendors for rectifying problems in Mail Flow to external vendors.
Enabling/Disabling users for Archiving.
Reduction of Mailbox Size by compressing Mails in Archive Folders.
Enabling Archiving Buttons and Restoring EAS Messages, Help and Offline Synchronization of Archived mails

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship