SUMMARY

• 8 years of total IT experience wif 6+ years as a dedicated professional JiraAdministrator wif an excellent noledge and background working wif such programs as JiraPortfolio, Jira Service Desk, JiraAgile, JiraCapture and a large variety of other programs/plugins and 1+ years of experience as SAN Administrator.
• Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
• Manage and Configure Various Atlassian Tools like Jira, Confluence, Crowd, Bitbucket, Stash, and Fisheye for Agile development in the organization.
• Experience in Configuration Management, Build and Release Management using GIT, CVS, Subversion, IBM Rational Clear Case, Jiraon UNIX and Windows environment.
• Experience working wif Jiramanagement tools, Crucible and confluence pages' development. Experience in writing JiraAPI Tools to auto - move Service Desk tickets of one issue type to a Jiraproject of another issue type and to extract the list of Jirausers wif the respective JiraGroups and Project Roles.
• Experience in writing JiraAPI Tools to auto-move Service Desk tickets of one issue type to a Jiraproject of another issue type and to extract the list of Jira users wif the respective JiraGroups and Project Roles.
• Experience in using DOM, SAX, DOM4J and Xml Beans parsers to process, validate, parse and extract data from XML files.
• Implementing Jira, JiraAgile and Confluence best practices.
• Self-motivated wif excellent abilities to learn new languages and other concepts quickly.
• Possessing excellent interpersonal skills and good abilities to communicate among team members.
• Experience in maintaining Atlassian products like Jira, Confluence, Fisheye, Bamboo, Crowd. Good experience working wif different Operating systems like Windows, Linux and iOS.
• Strong at problem solving and understanding new technical concepts quickly and produce meaningful results.
• Improved the stability and performance of the Atlassian tool suites. TestRail supports integrating wif all major Jiraversions, including JiraCloud, JiraServer 5.x - 7.x and any future versions.
• Implementing Jira, Jira Agile and Confluence best practices. Provided multiple branching models for different Application release models.

TECHNICAL SKILLS

Operating Systems: MS Windows … UNIX, Linux, MS DOSScripting Languages JavaScript, XML, HTML, PERL, Shell Programming

Middleware: Apache Tomcat, J Boss, IBM Web Sphere (WAS), Web logic

Database: Oracle 12c, 10g and 9i, PL/SQL, Linux 2005 and Enterprise

Tools: MS Office Suite, Nexus, Confluence.

EMC Products: Centera Viewer 4.5, Vmax, DMX products administration

PROFESSIONAL EXPERIENCE

Sr JIRA Administrator

Confidential

Responsibilities:

• JIRA/Confluence/Crowd tools usage and administration.
• Created and modified JIRA workflows including project workflows, field configurations, notification schemes.
• Worked on JQL filters, Dashboards, Gadgets
• LDAP/AD user management
• Troubleshooting Apache tomcat server and error debugging
• Executed test cases using ALM/ TestLink
• Coordinated wif Development team for Bug fixing issues using ALM/ JIRA
• Prepare Excel sheet wif test cases and export into ALM
• Performed Data Driven Testing wif UFT to test the application for different sets of data.
• Performed Functional, Regression, System and UAT testing using UFT
• Coordinate wif Atlassian Support team at times during production migration
• Upgradation, Migration and Fine tuning of Jira/Confluence instance
• Integrating Jira wif Stash/Crowd/Hipchat/Bitbucket Server
• Responsible for maintaining all Confluence Spaces and JIRA projects, workflows, permissions, users.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
• Responsible for Managing user permissions for tools according to the needs of projects and teams
• Performed application and system administration tasks, including data backups and scheduled jobs
• Worked closely wif other teams to define best practices for using lab tools across the organization and company
• Regular review, clean-up, management and configuration of JIRA accounts and work closely wif the different teams like LDAP, Network, and Infrastructure
• Validated best business practices and rules to implement wif the new model along wif appropriate user approvals and sign-off.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Created events, email notification schemes and assigned project roles on Jira
• Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr
• Worked on JIRA for tracking and updating the JIRA tickets
• Research and utilize industry standard methods and techniques.
• Trained teammates in using JIRA/Confluence.

JIRA Administrator

Confidential, Omaha, NE

Responsibilities:

• Used JIRA for issue tracking issues.
• Created custom workflows, screens and Custom fields for Jira
• Setup the email handlers and notification schemes.
• Worked on MYSQL database
• Manually migrated Jira from 4.4 to 5.1 standalone Jira on Linux server
• Enabled attachments plugin manually
• Raised migration issues wif Atlassian support team and followed the workaround.
• Raised up gradation issues wif Jira support team and followed on the workaround as per the bug fixes resolutions
• Worked on day to day Build and deployments in pre prod and production environments
• Troubleshooting deployment issues in complex environments.
• Worked in managing VMs in Amazon using AWS and EC2.
• Assisted and trained new engineers to understand the deployment process.
• Provided on-call support for production issues.
• Handled several projects go-live deployment/upgrade activities
• Involved in Subversion to GIT migration projects.

JIRA Administrator/ Atlassian Tools Administrator

Confidential

Responsibilities:

• Experience on Setup and configuration of Postgres database, user roles and permissions as a pre-requisite for the setup of Atlassian tools
• Installed Atlassian Tools (JIRA, Confluence, Bamboo, Fisheye, Crucible, Stash) on Linux environments wif Postgres database
• Organizing, monitoring defect management process
• Performed Back-end database testing using SQL / PL SQL queries
• Performed Atlassian Tools (JIRA, Confluence, Bamboo) upgrade in test and production environments by backing up database, home directory and installation directory as well as add-ons
• Performed smoke tests for upgrade checks
• Worked on administration and user support of Atlassian Tools, add-ons and customization
• Migrated issues from Robohead to Jira for a specific project
• Building and Administering the Jenkins Continuous Integration servers.
• Maintaining Git repos and Jenkins for builds.
• Integrated Jira wif other project management software tools like HPQC
• Create projects on Jira and assigned Jira Agile boards
• Created Custom workflows, custom screens and custom fields on Jira
• Maintain JIRA backups.
• Knowledge of LDAP / Active Directory autantic action.
• Integrate JIRA and Confluence (for User management and Issues/Pages sharing)
• Additionally, maintain and administer Confluence
• Enhance JIRA application to customize as required.
• Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
• Worked on Apache servers and hosted Jira from Amazon Infrastructure.
• Created events, email notification schemes and assigned project roles on Jira
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence
• Worked on Bamboo- Build triggers and Build dependencies
• Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields

EMC Storage Admin

Confidential

Responsibilities:

• Responsible for storage migration, infrastructure tasks including provisioning storage connectivity onnectivity issues, upgrades, and day-to-day issues.
• Analyzed the grabs of the servers which were to be migrated and generated Heat report wif the grabs and as per EMC's standard, recommended the updates which need to done on the server (Powerpath, HBA drivers/firmware, BIOS, Symcli, Sansurfer etc.)
• Performed storage migration using open replicator and Open replicator wif PPME from Clariion to VMAX and DMX to VMAX. Used hot pull to migrate date for the Wintel, UNIX and VMware servers.
• Created target tdevs using SMC and symcli and associated them to the thin pool. Created storage group, port group, initiator group and added them to masking view.
• Created and activated zones for open replicator. Created open replicator storage group and added source devices and VMAX FA ports.
• Wif Symsan command forced the VMAX FA ports login to source array and checked the access to the source devices.
• Manually register VMAX FA ports as hosts on CX Wif Symrcopy created/activated/set ceiling/terminated the session
• Performed storage allocation from NetApp filers using GUI/cli
• Allocated storage to windows, UNIX and VMware servers.
• Worked wif clone/snap mirror for backup and data repurposing.
• Performed storage allocation on VNX5500 storage array.