Network Engineer II Resume Profile

Professional Experience

Information Technology Support Technician

Responsibilities include:

On-site and remote troubleshooting - any and all IT related issues
Installing and configuring of PCs, Printers, Wireless APs, anything IT related
Network Administrator - Create/delete accounts/security groups in AD
Exchange Administrator - Create/delete email accounts, manage permissions
Manage Server backups using Symantec Backup Exec 2012 SP2
Imaging, configuring, upgrading and migrating of all laptops and desktops
Keep current with changing technology

Confidential Systems is a Parachute Design and Manufacturing company.My role at Airborne Systems was primarily IT Support. I was essentially the main contact for all employees for any and all IT related issues. I also pulled CAT6 cables, created NT accounts in AD, setup all new Exchange accounts, purchased all new computer equipment for the New Jersey offices, maintained the company computer image, racked all new server room equipment, and moved all company cell phones from BlackBerry to iPhones and much more.

Confidential

Network Engineer II

Responsibilities include:

On-site and remote troubleshooting - any and all IT related issues
Installing and configuring of Network equipment - Switches, Routers, Modems, Wireless access points, etc.
Network Administrator - Create/delete accounts in Active Directory
Exchange Administrator - Create/delete email accounts, manage permissions
Implementation and maintenance of Backup solutions - Acronis, Replay, Symantec Backup Exec
Creating Virtual Servers as well as migrating servers to Virtual Hyper-V instances
Imaging, configuring, upgrading and installing laptops and desktops
Provide On-Call coverage within a rotation

Confidential LLC.is an IT Firm that acts as the IT department for other small businesses not large enough to need their own internal IT department.From Doctors' offices to Law Firms, the diversity of the clientele exposed me to a wide range of IT environments and needs. At Christo, each engineer is effectively a Network Administrator, desktop support technician, Project Manager and much more. From updating Client MX records to Malware cleanup to Network outages, I've seen a lot while at Christo.

Network Field Engineer

Responsibilities include:

Assist deskside to resolve any and all issues multiple sites
Installing/configuring network printers
Activate/Patchnetwork data closets
Troubleshoot/resolve any network issues wireless or otherwise and notify the appropriate support team if necessary
Imaging, configuring, upgrading and installing laptops and desktops
As a member of a team, we are the final line of support for all PC issues
Keep current with changing technology
Provide On-Call coverage within a rotation

Confidential Line Health was to be the face of Customer Support,to reassure the end-user/customer that their problem is my problem and that when they see me, they know that help is here. I was there to provide a solution to their problem. Identify the issue using my extensive troubleshooting experience, and then find a resolution as quickly as possible.

IT Software/Hardware Tier II Support

Responsibilities include:

Primary responsibility: Upgrade/replace/repair existing hardware and software
Imaging configuring and upgrading laptops and desktops for employees
Respond via phone or desk side to immediate issues
Maintaining/ordering of equipment/inventory spreadsheet
Windows NT Domain Junior Administrator
Networking Support Novell and Windows NT

I was initially hired as a PC Call Center Analyst but was then promoted to Lead PC Analyst in mid 2002. In December of 2004 I was promoted to Tier II PC Support and headed the deployment of all new PC equipment into the field. Since then I was promoted into a more repair/support focused position.

Software: Windows 2000/XP/Vista/7 and SBS03-2011, Microsoft Office, Labtech, Kaseya, Connectwise, Peregrine Service Center,UniCenterServicedesk, Symantec PC Anywhere, Lotus Notes 4.6, Lotus, CC:mail 6.3, Norton Ghost, Acronis, ImageX,SOTI MobiControl MDM , BindView Admin Web v 4.51,Altiris Deployment console, SMS Administrator Console, NetIQ DRA Directory and Resource Administrator .

Hardware: IBM, Lenovo, HP, Dell, Acer,Toshiba, and HP laptops. HP, Compaq, Gateway eMachineand Dell Desktops.I've done everything from install a new laptop motherboard, flashing a BIOS to straightening the pins on a processor that was damaged in shipping.I have experience with Motion Computing Tablet PCs as well as with handheld barcode scanners, flatbed scanners, MF Printer/Copier/Fax machines. I've worked with iPads and PDAs and have also supported BlackBerrys and iPhones. I have plenty of experience with racking servers, switches, KVM switches, and UPS equipment.

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