SUMMARY

• Certified FileNet P8 Administrator & consultant with a total IT experience of 13 years 2 month and FileNet Administration & Support experience of 9 years 6 months.
• Experienced in installation, upgradation, configuration, administration, support and maintenance of Confidential FileNet P8 Content Manager/ Business Process Manager 5.2.1, 5.0, 4.5.1, 4.0 and 3.5.2 solutions on AIX/Solaris/RHEL/Windows platform.
• Certified in WAS ND 7.0 Core Administration and experienced in FileNet P8 solutions HA deployment and integration with Confidential WebSphere MQ V7
• Certified in ITIL V3 foundation and experienced in incident/problem/change management processes followed in the IT Operations of Banking & Financial organizations.
• Upgraded FileNet P8 5.0 to P8 CPE 5.2.0.3
• Worked in end to end ECM & BPM implementation projects
• Experienced in implementing an end to end scan solution using Dotsphere Capture with FileNet P8
• Experienced in implementing multiple Active Directory domains based security solution in FileNet P8
• Experienced in working with various UNIX platforms such as AIX, Solaris and Red Hat Enterprise Linux
• Good knowledge of Oracle & SQL server databases.
• Worked in various support tools like Remedy, Assyst, JIRA and Clarify

TECHNICAL SKILLS

• Installation & Administration of Confidential FileNet P8 3.5.2, 4.0, 4.5.1, 5.0 & 5.2.1
• Confidential Content Navigator, Workplace & Workplace XT
• Confidential Content Collector
• Datacap 9.x
• StoredIQ
• Business Process Framework 4.1
• FileNet Rendition Engine
• Eforms 4.0.2
• Records Manager
• Records Crawler 4.0.2
• FileNet Image Services 3.6 & 4.0
• Content Federation Services
• Confidential Websphere Application Server ND 8.5.5, 7.x & 6.x
• Confidential Websphere MQ
• Windows Server 2000/2003
• AIX, Solaris & Red Hat Enterprise Linux
• Unix Shell scripting
• Oracle & MQ SQL Database

PROFESSIONAL EXPERIENCE

Confidential

ECM Engineer

Responsibilities:

• Working as a consultant and assessing the client’s needs, discovering the requirements, defining the solutions and delivering solutions.
• Creating and reviewing ECM architecture diagrams.
• Installing and configuring Confidential FileNet Content Foundation, Case Foundation and other Confidential ECM products
• Engaging in product demonstrations to meet client’s specific project needs
• Recommending ECM implementation best practices.
• Supporting our customer on ECM application issue resolution

Senior Specialist

Confidential

Responsibilities:

• Working as Senior Specialist - Client Services in Confidential, Bangalore, India and deputed to Standard Bank, Corporate Investment Banking, Johannesburg as FileNet Administrator & Consultant for the period Jan 2011 to Oct 2013.
• Providing offshore support from November 2013 to Jan 2016 for the same project and also managing the support project as a Support Manager.
• Upgrading the FileNet systems to P8 5.2 from P8 5.0
• Installed Highly Available FileNet P8 suite of applications on Websphere Application Server ND clusters and server farms
• Administration and monitoring of FileNet servers
• Supporting the FileNet environments as a 24x7 standby engineer on call support
• Co-ordination and participation in the Disaster Recovery Exercise
• Performance tuning of the FileNet application environment
• Installing the fixpack and patches on the FileNet P8 environment
• Implementing the Change Requests/fix in DEV, UAT and move into Production with the required approvals from the Change Advisory Board and IT Leadership
• Worked with Presales team on building Proof of Concept for FileNet P8 solutions on Vmware
• Implemented monitoring alerts tools using Unix shell scripting
• Opening PMR with Confidential product support team
• Coordinating with the multiple vendors of Operating System, Websphere Application Server, Database, Network and Storage team on managing the environment
• Involved in the Content Migration from the FileNet P8 3.5.2 into FileNet P8 5.0
• Participating in SDLC processes on the new business requirements of the client

Advisory System Analyst

Confidential

Responsibilities:

• Worked as Advisory System Analyst in Confidential, India Pvt. Ltd, Hyderabad (Oct 2008-Jan 2011)
• Leading the GE Commercial Finance, U.K support project and the team of four members as a FileNet P8 Administrator and the Project Lead.
• Assigning work to the team members, tracking the ongoing tickets and its closure within the SLA
• Administration of both FileNet P8 4.5.0 (solaris) and FileNet P8 3.5.2(Windows 2000), also U.S (GE) P8 4.0 environments for 8 months
• Administration of Business Process Framework, eForms & Content Collector
• Resolving FileNet P8 4.5 & 3.5.2 Platform related production issues as per the SLA
• Monitoring the Content Engine, Process Engine & Application Engine
• Supporting the Application development team in implementation, enhancements and ticket resolution
• Design & Implement the business requirement with FileNet P8 ECM solutions
• Performance tuning of the Content Engine and Application Engine
• Installing the fixpack and patches on the FileNet P8 environment
• Deploying the web application with Single Sign-On on Websphere Application Server
• Installation of the FileNet P8 4.5.0 Core Engines on Solaris environment
• Conducting Proof of Concept for the FileNet P8 related business requirements
• Opening PMR with Confidential product support team and chase for the fix
• Creating, Updating and Deleting Users Groups in Sun Iplanet LDAP
• Bulk update of the documents security
• Coordinating with the various vendors of Operating System, Webserver, Database, Storage,.etc
• Supporting the Application and Content Migration from the FileNet P8 3.5.2 into FileNet P8 4.5.0
• Also supported FileNet P8 4.0 in a Network deployed Content Engine, Application Engine environment with the load balanced Process Engine for 8 months
• Automating the tasks with unix shell scripts and Windows batch files

Technical Consultant

Confidential

Responsibilities:

• Worked as a Senior Technical Consultant in Confidential, Bangalore ( July 2007 - Oct 2008 )
• Provided Technical support for the products like FileNet P8-Image Services, FileNet Content Services, Confidential Content Manager, Correspondence Management System running on various platforms like HP-UX, AIX, Solaris and Windows server 2003 to the esteemed clients of Oceanus operating company Limited, U.K. like O2, Barclays, Standard Bank, Mellon Bank, Zurich Insurance service,.etc
• Responding to the calls, providing the resolution and tracking the issue to the clients using the web based application JIRA.
• Replicating the issues using the Virtual Machine application with the vmware images of the client.
• Referring the technical documentation and datasheets of various applications.
• Escalating the critical issues to Confidential and other vendors whenever required.
• Producing technical manuals to the customer as per the requirement.
• Creating the knowledge base in JIRA helpful to the clients.

Production Support Engineer

Responsibilities:

• Worked as a Production Support Engineer at Capgemini,Pune (formerly called as Kanbay Software Private Limited ) through Teamlease Services from November 2006 to June 2007 .
• Providing Application Support and administration of Confidential ’s FileNet Image Manager running on Unix Platform (Solaris 9)
• User, group and document security administration
• Performance monitoring and administration of fourteen unix servers.
• Resolving the tickets of Global Service Desk of HSBC
• Automation of the tasks by using shell scripts.
• Support the development teams with application configuration and technical issue resolution.
• Batch fixing.
• Monitoring the various document retrieval tools like IDM Find & Panagon.
• Coordinating the tasks with the onsite administrator.
• Coordinating with FileNet Vendor in the case of critical FileNet issues