SUMMARY

• Possess Over all 7 years of systems management experience specifically in the enterprise desktop management and electronic software distribution. Bear solid experience in Windows Operating System Migration, Microsoft SCCM platforms, Windows 10 Imaging and deployment with Active Directory by creating, editing and managing Group policies, GPOs.
• Additionally, bring experience in application scripting and administration tools including, but not limited, Wise Script, Win Batch, Admin Studio, PowerShell, Install Shield and Wise Package Studio.
• Experience in packaging the applications using Install Shield, Admin Studio for heavily locked - down environments and deploying the packages using SCCM.
• Hands on experience in creating and editing MSI, MST (Transforms), MSM (Merge Modules), MSI database tables and MSP (Patches)
• Troubleshoot the SCCM client and provide 3rd level support for issues related to SCCM client functionality including Windows, WMI and SCCM client issues.
• Good Knowledge and Experience in Installing, configuring and troubleshooting Site Servers, distribution points and management points.
• Experience to generate the different types of reports from SCCM 2012.
• Skilled in writing complex scripts using Wise Script, VB Script, and PowerShell Script.
• In-depth knowledge of Folder Structures, File system, and Windows Registry
• Experience with Citrix XenApp and Citrix Xen Desktop, utilized them for App-V Application delivery.
• Strong Knowledge on virtualization tools such as VMware, Citrix XenApp Hyper-V Manager.
• Successfully published the App-V Packages using App-V Management Console in Production environment.
• Expertise in deployment and troubleshooting of windows 2008 and 2012 R2Domain Controllers in Active Directory.
• Experience in Application packaging & deployment for Desktop and Citrix environment via SCCM 2012.
• Sequenced the Applications using Application Virtualization 5.0/4.6 App-V as per the User standards and requirements.
• Good experience in LANDesk Application Virtualization and LANDesk Management suite.
• Support of Windows Server 2008/2012 systems on physical and Hyper-V platforms.
• Utilize SCCM for patching and installing applications, System Center Virtual Machine Manager to manage Hyper-V
• Migration and Deployment using SCCM 1610, SCCM 2012 & SCCM 2007.
• Maintained infrastructure and design guidance for setting up and maintaining SCCM environments.

TECHNICAL SKILLS

Packaging Tools: Flexera Admin Studio 16.0/15.0, Installshield, Microsoft Application Virtualization, VMware ThinApp, LANDesk, CitrixXenApp, Citrix XenServer, IEM (IBM Endpoint Manager), Wise Package Studio

Scripting Languages: VBScript, Win Batch, Wise Script, PowerShell.

Troubleshooting Tools: Process Monitor, File Monitor, Register Monitor, Event Viewer, Picture Taker, Beyond Compare, ExamDiff, Orca, Setup Quality Tool, Functional testing, performance testing, UAT testing.

Compatibility Testing Tools: Conflict Resolver, AppDNA, Microsoft Application Compatibility Toolkit.

Deployment Tools: SCCM (System Center Configuration Manager) SCCM 1610, SCCM 2012, SCCM 2007, IEM, LANDesk.

Imaging Tools: VMware, Boot Magic, and Symantec Ghost

Operating Systems: Windows XP 32 bit, Windows 64 bit, Windows 7 packaging built, Windows 2008 R2, Windows 10.

Virtualization Technologies: App-V 5.1 Management, Reporting, Publishing Server, Citrix desktops.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. SCCM Engineer

Responsibilities:

• Responsible for creating packages for Win bit, Win 8.1, Win 10 OS
• Gathering Requirements, Packaging, Testing and Deploying Software packages.
• Creating Windows Installer setup packages (.MSIs) and modified the MSIs as per the standards, usingAdmin Studio 15.
• SCCM 2012 was used extensively for deployment of packages (creating collections, Advertisement, Configuration Manager Console, Package definition, Distribution points, Reporting).
• Responsible for Operating System Deployment (OSD), image deployment, and software deployment
• Identifying and resolving SCCM 2012 deployment issues
• Keep management, business stakeholders, and project managers informed on deployment progress and/or issues
• Understand, install, and maintain SCCM 2012 infrastructure
• Respond to any SCCM infrastructure alarms/incidents and resolve issues
• Created VB scripts and packages for deployment via SCCM 2012
• Created SCCM collection using business criteria, package and advertisements
• Experience in Creating Task Sequences for business application packages
• Deploying software and driver packages to client environment.
• Manage collection membership queries.
• Responsible for third level engineering of Windows Active Directory Domain Services based on Server 2012 R2
• Generating report templates using Report Builder
• Creating & Managing software inventory reports using SCCM queries
• Generating SCCM custom (SQL) reports
• Work closely with engineers and senior technicians to communicate problems encountered and implement temporary and permanent corrective actions
• Perform OSD Task Sequence Account and security management of Active Directory, user profiles, user account policies.
• Provided infrastructure and design guidance for setting up and maintaining SCCM 2012, LANDesk environments.
• Experience in application sequencing using App-V 4.6 & App-V 5.0.
• Provided Risk Assessment and remediation guidance for SCCM 2012 infrastructures
• Provided guidance on creating custom reports utilizing the SCCM DB using custom SQL queries and SQL Reporting Services.
• Experience in managing Active Directory Domain Controllers, DNS, and Windows Servers.
• Monitored SCCM platform health and mitigated issues as needed.
• Documenting step-by-step process used for Repackaging and testing which includes custom action scripts.

Environment: Windows 7, 8.1, 10, Admin Studio 15, Wise Script, VB Script, PowerShell, SCCM 2012, SCCM 2012 R2

Confidential, Dallas, TX

Application Packager

Responsibilities:

• Software deployments, reporting/ Client management using SCCM 2012
• Responsible in Evaluating/Validating and resolving the end user requests/Support
• Enterprise level management of System security/Software Compliance/Software License Management USING Flex net.
• Monitored service and incident requests and assigning tickets appropriately.
• Participated in weekly meetings with project manager and Lead to discuss software incompatibilities and new applications to be packaged.
• Participated in gathering Requirements for Packaging from Business Users and Application owners and communicate accordingly once formally Approved.
• Obtained information from vendors Hardware/Software System Requirements or if a License purchase is required.
• Created base images of XP /win7 OS for application packaging using VM Sphere
• Install (Install Prerequisite software if required) and Test the Application Software Program on a PC (virtual pc or physical pc) making sure that the vendor system requirements are met. This also includes configuring the Application/System settings and preferences.
• Prepared Packaging Workstations with Windows XP2 and Windows 7 operating System.
• Tested the applications to ensure the applications are compatible with multiple operating systems.
• Report and follow up with appropriate software vendors on system errors and outstanding issues until resolved.
• Created various data sources configuration for the plug-ins, connectors as well as ODBC configurations for Client/Server applications.
• Created a Setup.iss response file (answer file) through all choices and selections to automate the install and created (transform) .MST file for MSI package
• Tested package deployment via SCCM and Push installation packages to a designated collection of machines using Microsoft System Center Configuration Manager (SCCM).
• Test application with client to confirm the install meets their needs.
• Deployed security patches and updated vendor software packages to all three networks via centralized and automated Microsoft WSUS and SCCM network infrastructure tools.
• Created Package Suite Documentation for the applications with the information required for install/uninstall process for future support.

Environment: Windows 7, Install Shield 2013, Admin Studio 13.0, SCCM 2007, VM ware 6.0.5, VB Script, Power shell, Install Watch Pro, Filemon, Regmon and Process monitor.

Confidential, Jersey City, NJ

Windows Application Packager

Responsibilities:

• Created Windows Installer setup packages (.MSIs) on Windows Win 7 platform and modified the legacy applications using Wise Package Studio 8.0, Admin studio 11.0
• Created MSI’s in a locked down environment and set permissions on files and registry keys for user access.
• Created MSTs for the In-House applications, COTS Type applications, and vendor MSIs to modify and package them as per the organizations packaging procedure according to Microsoft’s best practices guidelines.
• Worked on various applications to build Upgrades and Patches (MSP) according to the package requirement
• Developed various custom actions that need to perform specific tasks for, during and after installations.
• Performed package validation and troubleshooting the applications to resolve Internal Consistency Errors (ICE).
• Interacted with Users and Application Owners for gathering information required for Application Packaging.
• Used VB Scripts and Wise Script Editor to create wrappers for preinstall and post install software packaging and to automate and schedule the tasks.
• Conducted peer review and pre-quality control on MSIs created by team members and final quality checks before releasing to testing.
• Server 2012 Active Directory deployment to production.
• Extensive knowledge on SMS, SCCM 2012 and MDT.
• Excellent knowledge on VBS, Win batch, WISE and MSI scripting.
• Troubleshooting packages in APP-V sequencer and Admin Studio basically MSI.
• Creating/maintaining custom VBS wrappers.
• Creating MSI packaging for XP and Windows 7/ XP operating systems.
• Migrating/repackaging server-specific applications
• Development & Repackaging of Application packages into MSI using Admin Studio.

Environment: Windows XP, 7, Admin Studio 11.0, Wise Package Studio 8.0, SCCM 2012, VB Script, Wise Script, MDT.

Confidential

Windows Engineer

Responsibilities:

• Participated in complete system builds, upgrades, migrations, code deployments and patch management
• Troubleshoot Web interface server and applications connectivity issues.
• Installed, configured, and troubleshoot Windows Server 2008R2.
• Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
• Verify that Presentation servers and application available to users.
• Log off - Reset - reconnect and Disconnect hung sessions.
• Reset user roaming profiles on windows 2008 R2.
• Experience is resetting and reconfiguration of ICA and RDP client.
• Experience in Windows 2003\2008 Server and Active Directory
• Configured automatic updates for network clients by using Group Policy
• Installed and configured an Active Directory Domain Controller.
• Installed, configured, performed troubleshooting and deployed SP1 for Windows 2003 Servers.
• Managed user accounts, groups, print queues and controlling access rights using Active Directory.
• Administered change management related to server upgrades and software installation.
• Configured Server Core; configured networking; security and system settings on Server Core.
• Add/remove server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services.
• Performed day-to-day administration functions, backup and restoration, file server maintenance.
• Provided end user support for Windows 7, MS Office 2003 and other desktop software.
• Collaborate with network and DNS teams to troubleshoot various site problems such as intermittent connectivity and resolution issues. Provide 24 x 7/365 on-call support on a rotational basis.

Environment: Windows 7, MS Office 2003, Windows Server 2008 R2, Windows 2003 Server