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Network Operations Center Analyst Resume

Windsor Mill, MD

Professional Summary:

Objective Technical Support Analyst/Security Systems Administrator with a company that provides exposure to a positive work environment and encourages and supports career development and advancement.
Highlights of Skills

  • 4 years plus of technical network operations support experience.
  • Extensive knowledge of system security and network troubleshooting techniques.
  • Highly inquisitive, creative and resourceful; skilled in communication and collaboration.
  • Outstanding people skills; sensitive in assessing technical and individual needs.
  • Enthusiastic and quick learner.
  • Team Player.
  • Experience with Win2003/Win2008 servers and domains.
  • Skills in LAN/WAN technologies.
  • Experience with Cisco Switches, Routers and Firewalls.
  • Ability to adapt and eagerness to learn fast.

Professional Experience

Confidential, May 2011 to Present
Network Operations Center (NOC) Technician

  • Network monitoring using EM7 HP Open View.
  • Create, update and track customer problems.
  • Update and ensure tickets are complete and accurate.
  • Provide performance monitoring, management, and reporting of customers’ network issue
  • Create, update and tracking customer’s problems via e-mail and EM7.
  • Updating daily Tasks and Procedures.
  • Phone calls log and e-mail responds.

Confidential
Network Operations Center (NOC) Engineer Oct 20011 to April 2012

  • Monitoring Network with HPOV, Orion ( Solar Winds) and Nagios.
  • Opening and closing network issue ticket using Maximo
  • Monitor the ticket queue for incoming tickets. Update and ensure tickets are complete and accurate.
  • Create, update and track customer problems via Orion..
  • Assist Operations Manager in updating team procedures, toolkits and documentations.
  • Provide performance monitoring, management, and reporting of customers’ network.
  • Perform installation and modification of network hardware and software as required.
  • Preventing the occurrence of outage, breaks, server issues, router and switch issues before they actually occur.
  • Experience using wire shark for network protocol analyzer
  • Installing, configuring and troubleshooting Cisco Switches and Routers.
  • Run Cisco works daily for failed network backup tickets.
  • Uses Optimum Net ID for DCR, DMR and CAD entries.
  • Port activation and deactivation for conference use.
  • Calling out circuit issue to ISP for resolution.
Confidential
Network Operations Center (NOC) Engineer Aug 2007 to April 2011

  • Support the MPLS network of a Fed Agency.
  • Network monitoring using smarts.
  • Monitor the ticket queue for incoming tickets. Update and ensure tickets are complete and accurate.
  • Create, update and track customer problems via Remedy.
  • Assist Operations Manager in updating team procedures, toolkits and documentations.
  • Provide performance monitoring, management, and reporting of customers’ network.
  • Perform installation and modification of network hardware and software as required.
  • Preventing the occurrence of outage, breaks, server issues, router and switch issues before they actually occur.
  • Installing, configuring and troubleshooting Cisco Switches and Routers.
  • Using CCP dump for network sniffer and analyzer.

Education:

  • HND (Bus Admin)
  • CCNA Training
  • CCNA Certified - CSCO11764368

References:
Available upon request

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