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Telecommunications Specialist Resume

Dallas, TX

Voice Engineer/Technical Support Specialist

Solution oriented and professional information technology professional with extensive knowledge of PBX and IP networking systems, seeking a position as a voice engineer with strong focus on continuous process improvement.

Professional Strengths

  • Cat 5e and Fiber Optic cabling, cable management and industrial rack installations.
  • Sound knowledge of installing advanced configurations on Avaya call manager programming.
  • Possess good working knowledge of TCP/IP networks
  • Comprehensive knowledge of Cisco network protocols and transport systems.
  • In-depth knowledge of Avaya PBX solutions like G3R v9-12, S8720, G350, and IP Office.
  • Familiar with Cisco routing, switching and wireless products
  • Possess excellent technical, troubleshooting, analytical and communication skills

Professional Experience

Duration: August 2008 – October 2011
Designation: Voice Network Engineer

  • Responsible for assisting project manager in designing complex voice technology and voice network as well as in equipment implementations.
  • Handle the tasks of planning and managing the implementation of voice services and voice network for clients.
  • Perform responsibilities of coordinating with peers in voice PABX and network upgrade, implementation, and test plans
  • Responsible for installing and troubleshooting data and telecommunications network infrastructure.
  • Handle the tasks of providing level 3 technical support and escalation for telecommunications voice issues.
  • Responsible for ensuring compliance with international regulatory voice guidelines.

Duration: January 2000 – August 2008
Designation: Telecommunications Specialist

  • Responsible for providing maintenance and support of call center workforce, ticketing and knowledge applications on a daily basis.
  • Conducted administration and troubleshooting of Avaya Call Management System and the supporting infrastructure to include call vectors, skill changes, vector directory numbers and required reports.
  • Maintained documentation of environment and operational procedures.
  • Provide continuous response center and computer operations support by the initiation and monitoring of Unix scripts that perform synchronization for system redundancy, backups and reporting functions.
  • Developed procedures, trained operators and ensured quality control.

Education Summary:

  • Core Knowledge: Genesys Framework (FRA) course
  • Environmental Routing Solutions (ERS)

Lucent/Avaya Certifications:

  • Definity ECS R9 G3r Installation and Maintenance
  • Definity Basic Administration Training
  • Intuity Audix System Administration
  • CentreVu Supervisor Administration for EAS/Non-EAS systems
  • Definity ACD and Vectoring

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