SUMMARY

• Network Engineering and System Administrator with over 12+ years hands - on experience designing, Implementation enterprise solutions and troubleshooting various Network Technologies. Proven expertise in project management, data security and disaster recovery. Focused on solving challenges to achieve company goals through quality IT systems.
• MS Office, Customer Service, Technical Support, Sales Support, Exchange Server, DNS, Windows Server, Network Administration, System Administration.
• Strong knowledge of routing, switching & wireless protocols & architectures (802.1Q, LACP, EIGRP, BGP, HSRP Routing / Switch Products - Cisco Routers, 4400, 4300, 3700, 2900, Cisco Catalyst Switch 6500, 5500, 4900, 4500, 3850, Nexus 5k 7k. Linus.
• Good understanding of firewall functions and network Security Protocols & Standard - WAN, LAN, TCP/IP Cisco IOS, VPNs, VTP, MPLS, ACL, NAT, Static Routing, VLAN, VLAN Trunking.
• Experience managing and troubleshooting SD-WAN, switching, routing, VXLAN, VLANs, redundant internet connections, DNS, DHCP.
• Experience in managing datacenters operations of a large and complex customer.
• Experience troubleshooting and solutioning enterprise network issues
• Experience with Unity Manager
• Understanding of network engineering to include wired and wireless transmissions, mapping and surveying, configuration of access points, antennas and related equipment, cabling infrastructure to support WLAN systems, client wireless configurations, operations, and troubleshooting
• Strong documentation and illustration skills of physical and logical network topologies
• Ability to communicate well to internal customers & 3rd party vendors and strong team-player & works on own initiative

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Network Engineer

Responsibilities:

• Participating in planning, engineering, designing, implementing, and managing Cisco infrastructure and responsible for configuration, maintenance, and capacity planning for technologies in scope
• Providing Level 2/3 support for the corporate network and customer network
• Install, document, implement and support of converged network technologies such as IP routing protocols including BGP, OSPF, EIGRP
• Train and mentor members of the team and other BENOS technical resources, as necessary.
• Troubleshooting level 1 and 2 issues using Remedy ticketing system
• Solving problems as well as identifying problems in advance, and proposing solutions
• Maintain up to date network diagram, standard, documentation for internal and external customers detailing configuration of deployed solutions
• Supporting LAN/WAN services - including wireless networks, firewalls, and security devices both with a physical.
• Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.
• Develop, update, and audit network infrastructure documentation, including network diagrams
• Resolve operational issues involving Firewalls, routers, switches in a multi-vendor environment
• Report weekly on work activity to the Manager of Network Engineering.
• Completes other projects and duties as assigned

Confidential

Network Administration Engineer II

Responsibilities:

• Planned, Prepared, Implemented, and maintained Network Devices and configurations in Datacenter, LAN, and WAN.
• Monitored all the data center, corporate, delivery and retail devices as well as critical links using SolarWinds.
• Troubleshooted of network issues related to data center and followed-up with vendors
• Joined call to performed at least 1st level of troubleshooting
• Attended all the internal and client meetings and represented network team
• Prepared daily reports and shared them with a defined set of people.
• Followed process properly while working on any change.
• Provided third level support to end users
• Maintained local and wide area networks in a multi-protocol environment
• Performed end user network connections including physical port patching, and configuration
• Acknowledged and resolved user service requests utilizing the service request management
• Applied standard principles, concepts and techniques toward the identification and resolution of user problems
• Interacted with other Network Administration staff and Manager for assistance and direction, occasionally involved in routine cross organization issues
• Escalated more difficult user issues as appropriate
• Performed other duties and responsibilities as required

Confidential

Network IT Technician

Responsibilities:

• Provided hardware maintenance and monitored for all Distribution Center Systems equipment including monitoring back-ups of all systems, installation of new hardware including terminals, monitors, keyboards, and printers.
• Provided ongoing support, which will include systems equipment cleaning, contacting vendors and scheduling maintenance and repairs.
• Provided ongoing preventative maintenance of Data Center equipment. Maintains systems equipment inventory.
• Supported all Material Handling Systems Servers; understands each system and its relationship to other systems.
• Assisted associates on the use of each system. Works with Systems Application Analyst and department to support and assist in on server use. Understands the mechanical aspect of the equipment.
• Assisted the Home Office Systems team with any scheduled projects related to installing new equipment, network, or infrastructure changes.