Research Analyst/ Technical Support Resume Washington, DC - Hire IT People

OBJECTIVE

An information security engineer with the background of analytical analysis in vulnerabilities and threat management, also have the experience in dealing with technical and non - technical issues.

TECHNICAL SKILLS

Operating Systems: (Windows 2000/ME/XP/Window 7/10, Macintosh)

Applications MS: (Word, Excel, Power Point, Access, Outlook) Jira

Troubleshooting: Ethernet, Wireless, Backup and Recovery data, Networking (LAN/WAN, TCP/IP, VPN)

Software Development: Use Cases, Test Cases, Documentation and Quality Assurance

Familiar with: NIST Publication rev 4

PROFESSIONAL EXPERIENCE

Confidential, Vienna, VA

Cyber-Security Engineer

Responsibilities:

Developed coordinated, implemented and maintained standards and procedures to protect the security and integrity of information systems and data
Observed and provided high-level analysis security data in identify significant activities, such as validating and identifying malicious actors to determine countermeasures
Vulnerability management: managed current threats and end of life applications/operating systems
Generate and analyzes security scan tool reports and reports to client
Provided detailed status updates on existing cyber security incidents daily, including following up with client to ensure satisfactory resolution
Identified and recommended solutions for various security risks and issues
Created standard operating procedures and SharePoint wikis/workflow for daily security operations
Developed standard operating procedures and SharePoint wikis for daily security operations
Implementing and monitoring security patch of the servers, workstations and network environments, and anti-virus systems
Participated in Penetration Test findings and remediation
Managed projects from beginning to end; dealing with legacy accounts/programs/applications and moving data into SharePoint

Confidential, Bethesda, MD

Responsibilities:

Developed systems to drive efficiency and effectiveness of the incident management process.
Assisted with developing and maintaining the incident management system
Assisted with program contract deliverables
Collaborate with technical writer on standard operation procedures, contract reports
Created KPIs and weekly/monthly deliverables
Provide information such as reports and metrics to Critical Incident Response Team and Security team.
Monitored the effectiveness of incident management team and recommendations for improvements.
Ensured that all IT teams follow the incident management process for each incident
Provided support to incidents within 30 minutes during work hours, Monitored Tier 3 and 4
Used Service Now to perform quality control audits of all tickets

Confidential, Arlington, VA

Technical Support

Responsibilities:

Provided technical support to end-users.
Resolved software, hardware, and connectivity implementation problems by utilizing established procedures.
Updated operating systems, software, and install current patches.

Confidential, Washington, DC

Research Analyst/ Technical Support

Responsibilities:

Monitored, diagnosed, and resolved issues with hardware, software, network connections
Provided networking/desktop support and performed mainframe/account maintenance
Provided tier-1 technical support to all partners and staff members

Confidential, Alexandria, VA

Technical Support

Responsibilities:

Confidential, Washington, DC

Assistant Law Clerk Intern

Responsibilities: