SUMMARY

• 8+ years of experience on JIRA Administration, analysis, design, development, Project management, agile methodologies, Collaboration tools, Continuous integration
• Proficient in creating Jira Agile Projects, Fields, Screens, notification scheme as per the requirement, Business Process Flow, Business Process Modeling, Business Analysis, and testing various methodologies.
• Setup and Configure HP ALM, Performance Center, Load Runner to support users and all environments including Java, .NET, NodeJS, Oracle databases, No - SQL databases
• Performed Atlassian Tools (JIRA, Confluence, and Bamboo) upgrade in test and production environments by backing up database, home directory and installation directory as well as add-ons.
• Worked on Build Automation and Continuous Integration tools like ANT1.8, Maven2.x/3.x, Hudson, Jenkins, Bamboo and Cruise Control.
• Serve as the Rackspace internal subject matter expert on implementation, management, and support of the JIRA application
• Experience to administer Software Planner ALM for requirements management.
• Experience with developing high level Design documents and participating in design reviews
• Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Jira platform
• Develop metrics, dashboards, and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
• Good understanding on integrating JIRA with other products such as Sales Force, Share Point, Zen desk and Microsoft office connector.
• Determine ways to optimize and improve JIRA setup and process workflows and identify where functionality can or cannot meet user requests
• Manage and Configure Various Atlassian Tools like JIRA, Green hopper, Confluence, Crowd, Stash, and Fisheye for Agile development in the organization.
• Provide user management, training, and support for JIRA to development and project teams
• Create and maintain detailed technical and user-facing documentation
• Apply built-in customization and third party add-ons to extend JIRA functionality as needed
• Collaborate on problem resolution, team decisions, and project planning
• Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
• Proficient with SQL Enterprise Manager, SQL Query Analyzer, scheduling jobs with SQL Server Agent, SQL Profiler, Management Studio, Visual Studio, Idera, MS Office, MS Visio and MS Project.
• In depth knowledge Agile/Scrum, Waterfall methodology, Use Cases, Software Development Life Cycle (SDLC) processes.
• Utilized Java, Eclipse/ J2EE, tested programing code & Applications, collaborated with team and management.
• As system administrators, I do tools while monitoring and optimizing their performance.
• Experience with Jira bash shell scripting.
• Apart from these we also perform many R&D operations for Atlassian tool integrations as per requirement.
• Created advanced workflow conditions and validators by Groovy scripting in Jira
• Good at System administration in performing the daily activities of the office support team like managing accounts, user groups, security, and managing on-call rotation schedule and defining an escalation path for problem resolution.

TECHNICAL SKILLS

Administrative Level: JIRA, Confluence, Green hopper, Bonfire, RAID, Product Studio

Atlassian products: Connect ALL, Hipcaht, Service Desk, Crowd, Fisheye, Crucible, Bamboo, SVN, GIT

Languages: C, C++, JAVA

Build& Environments: Apache Ant, Maven, Gradle, Visual Build, MS Build, Agile, scrum, waterfall

Database& OS: MySQL, Oracle, SQL Server, Windows XP, 7, 8, UNIX, MAC, MS DOS, UNIX, HP-UX, RedHat

Additional Software: Jenkins/Hudson, Build Forge, Artifactory, Nexus, Cucumber, Xunit, Web Driver

Networking Tools: TCP/IP, NIS, NFS, DNS, DHCP, Routers/Switches, Cisco WAN, SMTP, LAN, and FTP/TFTP.

Monitoring Tools: Elastic search-Logstash-Kibana (ELK), Graphite and Graphana, Cloud Watch, Cloud-trail

Scripting Languages: PERL, BASH Shell, Python, VB Script, Batch Script, Groovy.

Automation Tools: HP QTP, Selenium2.0, Selenium web driver, Test NG.

PROFESSIONAL EXPERIENCE

JIRA ADMIN/Atlassian Systems Administrator

Confidential - Chicago, IL

Responsibilities:

• Role of an Atlassian Systems Administrator adapting with Jira, Confluence and Jira Agile.
• Supporting complex Atlassian environments and have involvement with integrating Atlassian tools with other inner and outer frameworks.
• Setup configuration for Jira projects, built custom workflows, created additional screens, created new custom fields, created/modified permission schemes to meet the security policy and other administrative tasks such as creation/modifying notifications schemes, roles.
• Customized tool development (with JIRA REST API) of features which doesn't accompany the base JIRA version (such as moving all issues from one Issue type of source project to same/different issue type of target project, back-filling some targeted JIRA issues with missing data, adding/removing JIRA users to targeted JIRA groups and so forth.
• Work with numerous teams and address their issues (Finance, Sales, Development Teams, mainly Chip Design Teams)
• Implemented new Jira workflows for the QA teams and dealt with Splitting Jira servers (project configurations and issues).
• Handled User/Group Administration, configured LDAP directory with Jira.
• Performed end to end independent Jira Migration (Consolidated 5 Jira servers into 1)
• Migrate Jira Filters, Dashboards, User Groups and Global Entities such as status, Resolutions, Issue Types, Priorities, Issue Link types, Event types.
• Migrate Workflows, Workflow Schemes, Screens and Screen Schemes, Issue type Screen Schemes, Custom Fields, Field Configurations, Notification Schemes and Permission Scheme.
• Performed CSV import to migrate remedy issues to Jira.
• Monitor Mail Queues for error queue and flush the queue in case of high count in the mail queue.
• Added validators, post functions, conditions to workflow transitions.
• Assigned the appropriate resources to the JIRA Portfolio - Story, Epics.
• Schedule the JIRA Portfolio plans for execution.
• Installed Crowd on- premise server and arranged the SSO for JIRA, Confluence.
• Configured JIRA Service Desk with Confluence for customers self-benefit.
• Customized Gardets/Report advancement utilizing Atlassian SDK and Java.
• Used Groovy scripts on Script Runner module to compose custom scripts for JIRA.
• Created events, (JEMH) email notification schemes and assigned project roles on JIRA.
• Created a Cron job for all issues more than a week in progress state using Automation Plugin.
• Mentoring the Product Managers and Developers with the JIRA Project level administration.
• JIRA GUI Admin level support - bringing in new JIRA Projects, scoping/estimating/roll-out of all new JIRA projects/tasks etc. 80% of this administrative piece is on the JIRA workflow management with a lot of customized automations with Groovy, JavaScript programming and with the some plugins such as Kepler JJupin SIL program;
• Configured the JIRA Service Desks for the following Business Units - Corporate Technology, IT Help Desk, Workplace Services, Sales force Helpdesk, and Vendor Management and Others.
• Evaluated and selected/deployed ALM tools for the various supported tool chains, including JIRA, Bit bucket, Gerrit, Confluence, IBM RTC/Jazz, MS VS/TFS, Requirements.

Environment: Jira 7.x/6.x, Linux, J2EE, iLog JRules, PERL, Shell Scripts, ANT, Maven, Stash 2.x, Crowd 2.x, Confluence 3.0.x, GIT, UNIX, SQL Server, Windows/NT.

ATLASSIAN Tools Admin

Confidential - San Jose, CA

Responsibilities:

• Atlassian products JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, Issue types, various other scheme settings, post functions/validators with workflow transitions, custom configurations with add-ons/plug-in's and even more customizations with JIRA code and REST API.
• Administration and support of JIRA, Confluence, and related plug-ins and Atlassian products
• JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, various other scheme settings, post functions/validators with workflow transitions, custom configurations with add-ons/plug-in's and even more customizations with JIRA code.
• Customize JIRA and Confluence based on business case
• Creating custom dashboards, filters for projects, Created workflows, Issues types.
• Creating JIRA and Confluence user guide, admin guide, workflows, screens and other administrative activities.
• Upgrading and integrating of JIRA, Confluence instances, all plugins, applications.
• Installed and tested new versions of the tools and plug-ins to ensure compatibility research and utilize industry standard methods and techniques
• Worked on Behaviors scripting to show/hide issue custom fields on screens based on another custom field.
• Customizing email templates across teams/projects.
• Created Confluence templates using JIRA Issue/Filter and various other macros to pull issue data into confluence as a part of reporting and documentation.
• Created JIRA Work flows for multiple projects as per business needs using behaviors with groovy scripting.
• Worked on user management for user access requests.
• Used Jenkins for continuous integration build process.
• Installed and upgraded Jira in production to keep up to date.
• Bulk data/issues import into JIRA using CSV file templates.
• Integrate JIRA projects with Confluence Pages and construct Confluence pages.
• Documented and reported the statuses of Deployment to Project Team and Management.
• Maintained reports for weekly synchronize meetings and monthly status update meetings.
• Worked on Complex JQL to pull list of linked issues with link type using haslinkedissues, issue function and issues in status in a time period.
• Worked on APIs to pull change history data to develop performance metrics.
• Worked on Project Configurator to migrate projects from 2 jira instances which were incompatible with versions.

Environment: Atlassian Suite (Stash, JIRA, Confluence, crowd), Clear Case, Java/J2EE, Jenkins, AWS, Apache HTTP, run deck, Elastic Search, Log stash, Kibana, SharePoint, Jama, Bamboo, Ant, MySQL, MS SQL

JIRA ADMIN

Confidential - Tampa, FL

Responsibilities:

• JIRA/Confluence/Crowd tools usage and administration.
• Created and modified JIRA workflows including project workflows, field configurations, and notification schemes.
• Worked on JQL filters, Dashboards, Gadgets
• LDAP/AD user management
• Troubleshooting Apache tomcat server and error debugging
• Executed test cases using ALM/ Test Link
• Coordinated with Development team for Bug fixing issues using ALM/ JIRA
• Prepare Excel sheet with test cases and export into ALM
• Performed Data Driven Testing with UFT to test the application for different sets of data.
• Performed Functional, Regression, System and UAT testing using UFT
• Coordinate with Atlassian Support team at times during production migration
• Upgradation, Migration and Fine tuning of Jira/Confluence instance
• Integrating Jira with Stash/Crowd/Hip chat/Bit bucket Server
• Responsible for maintaining all Confluence Spaces and JIRA projects, workflows, permissions, users.
• Experience in writing Jira API Tools to auto-move Service Desk tickets of one issue type to a Jira project of another issue type and to extract the list of Jira users with the respective Jira Groups.
• Customized tool development (with JIRA REST API) of features which doesn't accompany the base Jira version (such as moving all issues from one Issue type of source project to same/different issue type of target project, back-filling some targeted JIRA issues with missing data, adding/removing JIRA users to targeted JIRA groups and so forth.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
• Responsible for Managing user permissions for tools according to the needs of projects and teams
• Performed application and system administration tasks, including data backups and scheduled jobs
• Worked closely with other teams to define best practices for using lab tools across the organization and company
• Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure
• Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Created events, email notification schemes and assigned project roles on Jira
• Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr
• Worked on JIRA for tracking and updating the JIRA tickets
• Research and utilize industry standard methods and techniques.
• Trained teammates in using JIRA/Confluence.

JIRA ADMIN

Confidential - Chicago, IL

Responsibilities:

• JIRA/Confluence/Crowd tools usage and administration.
• Mentoring and training other test engineers and developers in following proper best practices for HP ALM, Performance Center, LoadRunner
• Created and modified JIRA workflows including project workflows, field configurations, notification schemes, etc. in JIRA
• Worked on JQL filters, Dashboards, Gadgets
• Worked on Jira Agile- Scrum and Kanban Projects
• Coordinate with Atlassian Support team at times during production migration
• Up-gradation, Migration and Fine tuning of Jira/Confluence instance
• Responsible for Managing user permissions for tools according to the needs of projects and teams
• Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure
• Integrating Jira with Stash/Crowd/Hipchat/Bitbucket Server
• Created events, email notification schemes and assigned project roles on Jira
• Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
• Collaborate with the Product Owner on project/roadmap planning, facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.
• Coordinated cross-functional process development and identified opportunities and improve process.
• Involved in all phases of software development life cycle (SDLC) in Agile framework.
• Used MS-Visio for Flow-Charting, Use- Case process model and Architectural design of the application.
• Assisted in monitoring ancillary data transactions and addressed problems with HL7 Messages.
• Managed requirements and use cases with the help of Enterprise Architect.
• Used SQL, Toad, Data Warehousing and Data Cleansing for the arrangement of customer data.
• Queried database using Web focus and acted as a Liaison between end users and the data team (Business Intelligence Competency team)
• Performed analysis and data manipulation of source data from SQL Server and other data structures to support the business organization; these departments include planning, evaluation, programs, and administration.
• Managed product backlog within JIRA.
• Tracked UAT issues/bugs and prepared reports.
• Regularly interacted with the Testing team for executing the Test Plans, providing Test Data, creating Test Cases, and resolving issues upon detection of bugs and collecting the Test Metrics.
• Assisted QA team with User Acceptance Testing, develop and maintain quality procedures ensuring that appropriate documentation is in place.

JIRA ADMIN/QA

Confidential

Responsibilities:

• Automated, modified, and executed the existing test cases using Selenium, Java, Selenium WebDriver and NUnit.
• Involved in maintaining the automation development framework using Selenium.
• Maintained test plans in TestRail and implemented them in coordination with development team to resolve issues and verify fixes in new releases.
• Performed Requirement Traceability Matrix to map the requirements with Test Cases and performed Gap Analysis.
• Designed and developed Business Flow Diagrams, Activity Diagrams, Sequence Diagrams, and Object Oriented Models using MS Visio.
• Performed Functional, System Integration, Regression, Black Box, White Box, Sanity and Smoke testing in an Agile Scrum environment.
• Performed end - to -end application testing which included both UI testing and back - end testing
• Exhibit the ability to resolve web services user interface issues.
• Performed functional and load tests on web services.
• Developed SQL queries to ensure data validation and successful completion of the jobs.
• Logged and tracked defects in the JIRA issue tracking system.
• Conducted JAD sessions with end user community ensuring that the software addressed all business needs.
• Conducted triage meetings with the developers to prioritize bugs and address concerns from the business users.
• Provided data analysis, research and report to internal customers regarding data accuracy.
• Created Custom workflows, custom screens and custom fields on Jira.
• Maintain JIRA backups.
• Integrate JIRA and Confluence (for User management and Issues/Pages sharing).
• Additionally, maintain and administer Confluence.
• Enhance JIRA application to customize as required.
• Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
• Created events, email notification schemes and assigned project roles on Jira.
• Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields.

Environment: Java, JIRA, Confluence, RPC, XML Web-works, Microsoft Visio, MySQL, Eclipse.