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Technical Support Resume

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Carteret, NJ

SUMMARY

  • Around 7 years of IT experience as a Windows System Administrator and VMware Engineer; hands on experience in planning, designing and implementing virtualization environment with focus on Windows Servers and VMware Technologies.
  • Proficiency in co - ordinating Cross-Functional teams which are often located in various geographical locations, working for information technology architecture planning and governance.
  • Installation and configuration of VMware ESX/ESXi servers and vSphere 3.x/4.x/5.0/5.5 Data Stores, vNetwork Standard Switches and vNetwork Distributed Switches, and Port Groups.
  • Installed Windows Server 2003/2008/2012 using Hyper-V Virtualization Configuration; Microsoft's System Center Configuration Manager (SCCM) deployment on various environments.
  • Extensive experience with Active Directory, Domain Name System (DNS), Windows Internet Naming Service, and Microsoft Exchange.
  • Performed tasks to create and manage Virtual Machines using Templates, Cloning, and managing Snapshots.
  • Performed VMware vMotion to restructure the virtual environment of the organization
  • Analyzing and testing VMs using VMware Guided Consolidation. P2V, V2V, V2P migration using VMware vCenter Converter.
  • Worked with Data Center Operations or Network Operations Center to provide technical support to end-users and administrators.
  • Expertise with HP, IBM, Dell, CISCO UCS, Blade Servers, Rack-Mounted Servers, Desktops, and Laptops.
  • In-depth knowledge and hands-on experience on OSI model, TCP/IP, Spanning-tree, 802.1q, IP Addressing, Sub netting, VLSM and ARP, reverse and proxy ARP.
  • Worked on iSCSI, SAN, RAID levels, and NAS with ESX Servers.
  • Experience working on NIC Teaming and Link Aggregation.
  • Developed expertise in advanced features of VMware like High Availability (HA), Dynamic Resource Scheduling (DRS) and Fault Tolerance (FT) and Distributed Power Management (DPM).
  • Demonstrated excellence in building & implementing change, Incident and Problem Management meetings and decreasing turnaround time; Analysis and documentation of daily issues and their solutions.
  • Good communication and effective time management ability to work in a team as well as in little to no supervision.

TECHNICAL SKILLS

VMWare Technologies: VMware vSphere, ESX/ESXi 3.x/4.x/5.0/5.5, VMware vCenter Server, vMotion, vCenter Converter, vCenter Upgrade Manager, VMware Site Recovery Manager, Distributed vSwitchs.

Microsoft Technologies: Active Directory, Microsoft Clustering Solutions, Remote Desktop Services, Terminal Services, DHCP, DNS, Hyper V, IIS, SCCM, SCOM, FTP

Operating Systems: Windows server 2003/2008/2012, Windows 98/XP/7/8, Windows Exchanger Server 2003/2007, SQL Server

Hardware: Dell Power Edge Servers, HP Prolient, IBM, CISCO UCS, Cisco Router & Cisco Catalyst Switch, HP Storage, EMC, Clarion SAN Storage.

Networking: TCP, UDP, VOIP, IPV4/V6, SMS, FTP, Telnet, VPN, VLAN, VTP, LAN/WAN Technology

Software: Microsoft Office Suite (Word, Excel, Outlook), Adobe Photoshop, HTML, MATLAB, C & C++, Power Shell, CLI, Wire shark LAN analyzer.

Miscellaneous: Password recovery, Cisco IOS, TFTP, Tivoli monitoring agent ITAMs 6.x, 7.1, IIS, Disaster Recovery fail over, Wireless & Telecom, Firewall, IPSec, SSL, AAA.

PROFESSIONAL EXPERIENCE

Windows & VMware SME

Confidential, Chicago IL

Responsibilities:

  • Using VMware vCenter, created Datacenter Environment by creating VMware clusters, adding ESXi hosts in the clusters, and implemented HA and DRS.
  • Installed and configured ESXi 5.5 Servers on Blade Servers.
  • Performed P2V and V2V migrations for approximately 200 servers utilizing VMware Converter and VMware replicator.
  • Created clones and templates of Virtual Machines
  • Deploying VMs Through Templates
  • Worked closely with SAP team to build VERITAS clusters
  • Designing, configuring, implementing and managing DHCP, DNS servers.
  • Created & Troubleshot Virtual Networks and virtual distributed Switches
  • Configured Hitachi compute Blade c500.
  • Worked with business clients to evaluate, streamline, and improve current systems, processes, and workflow.
  • Took ownership of developing for forest environment including trusts, replication and other core infrastructure related to Active Directory.
  • Managed Enterprise-wide initiative to consolidate 9 Active Directory domains consisting of over 5,000 users.
  • Assessment, planning and migration Active Directory Domain R2.
  • Responsible for fixing issues related to Active Directory domain replication and DNS resolution name.
  • Implemented Group Policy Object following Best Microsoft practice when required.
  • Performed DHCP server consolidation, and centralizing all scopes in one server only.
  • Planning and implementation of Windows Server's 2012 Member Servers, Wsus and SCCM Patching.
  • Responsible for Wsus infrastructure such as: implementation, administration and management.
  • Part of team for planning and applying patches to device firmware, operating systems and application software.
  • Part of highest level team responsible for provisioning server to costumers and datacenters external and internal.
  • Performed server break/fix functions and makes recommendations for corrective action.
  • Coordinating third party and other support team activities on servers and storage.
  • Responsible for environment documentation developing, helping other teams including Service Desk, Tier 1 and Tier 2 team

Windows System Administrator (Virtualization)

Confidential, Minneapolis MN

Responsibilities:

  • Provisioning new physical and virtual servers, imaging; handling other daily routines; leading new deployments from systems perspective by coordinating internal resources.
  • Designed, Built and provisioned HP, and Dell servers with SAN storage on VMware ESX/ESXi 5x hosts.
  • Handling the complete installation, configuration & maintenance of Microsoft Windows Servers 2003, 2008 and 2012; Managing overall administration and automation of Windows Servers and its applications.
  • Install, Configure, and maintain Microsoft System Center Configuration Manager (SCCM) on variousenvironments; planning new updates and changes required by the clients.
  • Preparing Power-Shell script automation for creation of virtual servers on vHosts.
  • Excellent troubleshooting skills both with hardware and software in windows environment.
  • Updates, patching and software installations via Group Policies (GPO).
  • Designed, and configured, HyperV servers in an Active / Passive Node Cluster with Cluster Continuous Replication. Configured HA failover clusters.
  • SQL Server installation, Clustering Configuration for Windows Server 2008 and created new users and databases.
  • Designed and build SQL Failover clusters and turns over to SQL Team.
  • Continue company P2V initiative to reduce physical infrastructure.
  • Developed extensive knowledge in working on Incident, Problem & Change Management; VM creation based on compliance with application and engineering team; and presenting them to provisioning review board for approval.
  • Worked closely with cross-functional partners in engineering, product, marketing, and support on behalf of my customers.

Environment: Windows Server 2003/2008/2012, Hyper-V, Virtual Machines, Server Provision and Decommission, HP, DELL, SCCM, Power Shell, Active Directory, DHCP, DNS, SQL Server 2005/2008, SAN

VMware Engineer

Confidential, Houston, TX

Responsibilities:

  • Excellent experience and knowledge with designing, installing and implementing VMware ESX server, VMware virtual center, setting up vMotion, HA, DRS, and related VMware products such as VM Workstation, VMware converter products, and other products for virtualization
  • Worked on more than 7000 ESX host and 95,000 VMs.
  • As a part of operational team supported critical servers and worked closely with architecture, engineering, provisioning, monitoring and L3 team to get better solutions for the firm.
  • Resolved permission issues for the Folder Structure Migration and prevented any future issues identified in Automated Deployment.
  • Migrate company to new SAN environment (EMC/Hitachi) and decommission the extra storage; Migrate Company to new data center on CISCO USC Servers.
  • Migrated 47 VMware Virtual Centers to 28 new 4.1u1 Virtual Centers.
  • Upgraded more than 3000 ESX servers for both VSI and VDI environment from ESX 3.x, 4.0 to vSphere 4.1u1. Before Migration, performed Hardware Diagnosis on Dell, HP, and Cisco UCS.
  • Provide 24x7 on-call support of production servers
  • Remediated more than 12,000 Breaks related to Network Storage, Configuration, vMotion, Health Checks, Cluster Version or Data Store Inconsistency, NTP setting, etc.
  • Led large infrastructure, optimized project performance, teamwork and reporting, worked on management change and system reconfiguration.
  • Facilitated cross-functional teams on procurement, fulfillment and external vendor relations, provided everyday support to the Project Management Office and Executive teams, helped them to make qualified decisions on their future IT vision and plans.

Environment: ESX/ESXi 3.x, 4.0,4.1, vSphere, VSI, VDI, Dell, HP, Cisco UCS, vMotion, NTP, Cluster, Data Storage, Folder Structure, VMware vCenter, Remediation, svMotion, L3 Team, SAN storage EMC/Hitachi

VMware Administrator

Confidential, Melbourne, FL

Responsibilities:

  • Design, Implementation, Maintenance and Testing of VMware ESX 3.5/vSphere 4.0 server farm in a 24/7 production environment, hosted with Dell Power edge 1950, 2650, 6950, R210, R410, R710 Servers, local RAID 10 and centralized iSCSI, Fiber channel SAN storage.
  • As a part of a team, responsible for creating Virtual Machines, templates, cloning, etc and maintained it by performing tasks like Extending vHDD, vNIC, vCPU, and Memory(RAM) in windows 2003/2008 machines.
  • Created, managed and configured HA, DRS enabled resource pool.
  • Designed, implemented and managed VMware vNetwork Distributed Switch to simplify and enhance Administration and Monitoring of virtual machine networking.
  • Designed and administrated Server Consolidation program through use of VMware ESX server and VMware vCenter.
  • Performed P2V, V2V and V2P to prevent downtime and production outage. So Migrated obsolete hardware platforms to VMs via VMware Converter.
  • Managed Active Directory and Group Policy. Also, managed Virtualization Lab environment using VMware Server.
  • Designed the performance monitoring processes and improved disaster recovery processes to utilize virtualization benefits.
  • Design, Installation, configuration of VMware Site Recovery Manager.
  • Used vCenter Update Manager to apply patches to VMs; and utilized Virtual Private Networking (VPN) tools and techniques to maintain these VM’s.
  • Handled Symantec Backup monitoring and tested recovery capabilities to ensure integrity of backups and meet SLA requirements.

Environment: VMware ESX 3.5, vSphere 4.0 Server Farm, Dell Power Edge, RAID 10, iSCIS, Fiber Channel SAN Storage, vHDD, vNIC, vCPU, SCCVM, SCOM, Hyper VP2V, V2V, V2P, Active Directory, Vblock, Group Policy, Update Manager, VMware vCenter Orchestrator, VPN, SLA Requirements, Symantec Backup

VMware Administrator

Confidential, Carteret, NJ

Responsibilities:

  • Worked in team supporting 100s of servers with a SCSI, SAN, RAID levels, and NAS with ESX servers
  • Good Knowledge on Configuring ILO, upgraded Firmware and racking of HP-Prolient(x86) DL360G5 & DL585G2 servers.
  • Configured VMs and administered them using vShere 4.0, vCenter 4.0.
  • Implemented ongoing Migration by performing P2V, V2V and V2P conversions using VMware Converter & Plate Spin.
  • Created VM templates for Windows 2000/2003/2008 and Windows XP Professional, for Cloning purposes and maintained Tier 2 Servers creating Resource Pools.
  • Worked with VMware Update Manager to install & troubleshoot Patches and Updates on ESX Hosts and VMs.
  • Planned, implemented and configured Fault Tolerance (FT) solutions for business critical servers.
  • Design and Setup Active Directory test environment using VMware Virtual Servers for testing Group Policy prior to deployment and integrated authentication on the VMware ESX Servers (x86) & vCenter.
  • Connected to ESX server using VIC, Putty, and Web Access. Performed network troubleshooting to isolate and diagnose common network problem using VNC, ILO, and RDP for resolving issues via remotely.
  • Responded to client inquiries concerning systems operation and diagnosed system hardware, software.
  • Maintained computing environment by providing onsite and offsite hardware and software system support which includes servers, routers, desktops, laptops, printers, monitors.

Environment: SCSI, SAN, vSphere & vCenter 4.0, ESX Hosts, Windows 2003/2008, Fault Tolerance, VMware vCenter Orchestrator, NetApp, VIC, Putty, RDP, Active Directory, EMC, Web Access

Technical Support

Confidential

Responsibilities:

  • Responsible for installation, implementation, and maintenance of routers and switches.
  • Upgrade and backups of Cisco IOS to TFTP server.
  • Assisted in performing network designs and support for the physical network infrastructure.
  • Provide 1st and 2nd level Local Area Network support (LAN); as well as Wide Area Network groups.
  • Implemented Layer 2 security using dedicated VLAN IDs for all trunk ports and setting user ports in non-trucking mode.
  • Configuring & administering Domain Naming Server (DNS), Dynamic Host Configuration Protocol (DHCP), Distributed.
  • Installation and Configuration of Printer, Modem, Scanner and Operation systems.
  • Configuration of Assisted customers with connectivity to the company network.
  • Successfully resolved complex technical problems and issues.
  • Deployed counter-measures to prevent recurrent technical problems and created detailed reports.

Environment: Cisco routers 2600 and 2800, Win98, Win XP, Win NT, Win 2000, Win 2003, File System.(DFS),Internet Information Service.(IIS), Remote Access Service(RAS), DNS, DHCP, Active Directory

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