Network Support Resume Profile ,NY - Hire IT People

Objective: Looking for a Desktop/Network Support position in Confidential area Manhattan or Brooklyn or Staten Island or Queens

Experience: Confidential

Implementation Lead Desktop/Network Support

Deployment of around 4000 devices in main cities in the United States and Canada. Install and setup on the Goldman Sachs's network several Xerox, printers, copiers, scanners and multi-function devices. Requested and test their print queues thru SRS GSO ticketing system, Network issues support like Q-IP issues, DNS entries, Network connectivity, LDAP, Repositories, firewall issues FirmWide and IBD networks
Deployment of around 300 shared devices
Install and setup on the Mellon Bank's Network several Xerox Printers, Copiers and Multi-function devices.
Deployment of several shared devices, Install and setup on the ADP's Network several Xerox Printers, Copiers and Multi-function devices.

Confidential

Lead of the project to deploy all their New Computers Desktops and Laptops , several IP Printers, 3 Scanners and Video Conference Units Tandberg MXP 95 . Windows XP to Windows Vista Upgraded. Exchange/Outlook 2003 to Outlook 2007 Upgraded
Backup and Restore of accounts, files, e-mails from all users.
MS/Office 2003 to MS/Office 2007 Upgraded.
Setup New Computers in the Main Domain in Washington DC.
Troubleshoot and solve issues during the upgrade
Support, check and approve job done by other technicians.

Confidential

Deployment of all new Computers on the Network, Upgrade from Windows XP to Windows Vista, Upgrade from MS/Office 2003 to MS/Office 2007.

For CVS Stores

Upgrade Cisco Switches from 24 to 48-Ports.
Test connectivity of all new Devices connected to the new Switches.
Setup and test IP printers, Price checking machines in store, wireless RF-Scanners, registers and internal Pagers,
Train and Support New Technicians for the CVS Project.

Confidential

Network/Desktop Support, IT Manager Novell Netware 4.1 and Windows 2003 Server

Network/Desktop and user support under Windows XP and Windows Vista.
TCP/IP, DHCP, DNS, Wireless Networks Support, Active Directory.
Exchange/Outlook 2003 /2007 Support/Setup/upgrade accounts
Install/upgrade and MS/OFFICE 2003 and 2007 Support.
Hardware and software support, troubleshooting, fix/upgrade
Handle/prepare reports for the Staff and for NYC's Department of Health using Excel, Access databases and Delimited files.
Backup procedures, Tape Backups, burn data on CDs and DVS
Communications send/receive files through modems using PC-Anywhere Software and FTP folders.
Main Frame Access set up emulating Main Frame terminals.
Help Desk, Local and remote user support,
Remedy EZ Ticketing Open/track/Close Help Desk Tickets.

Confidential

Desktop and Network / Support - Warehouse Supervisor

Confidential

Systems Administrator, Programmer and Desktop/Network Support

Setup and Create Users/Passwords Policies and Rights Novell Netware and Windows Environments
Desktop/Network support and Troubleshooting Software and Hardware .
MS/Office support: Word, Excel, PowerPoint, Access.
Hubs, Switches, Cabling Cat-5 wiring Backup procedures.
Communications send/receive files through modems PC-Anywhere Software .
Phone User support, Antivirus Software, etc.
Install, setup and administration of different computer Rooms Unix, Internet, Novell, MS/Office, Multimedia, Graphic Design, Electronics Testing Room .

Technical Skills:

Windows XP Installation administration and support .
Windows 2003 servers Installation administration and support .
Novell 3.11, Novell 3.12, Novell 4.11 Servers Installation admin and support .
MS/OFFICE 2003 and 2007 installation, Administration and Support .
Help Desk, Desktop/Network Support,
System Analyst, Cobol Programmer
Exchange/Outlook 2003, 2007 Support/Setup/upgrade e-mail accounts / Archives .
NDS, TCP/IP, IPX/SPX, Internet configuration,
NDS/IP addresses Issues Troubleshooting
Network security, MS/DOS, SCO-Unix.
Wireless Network Support Workstations, Routers. Hot Spots , Scanners, Printers .
Strong experience with internal and external devices, Network cards, Hard Drives, Tape backups, SCSI devices, Hubs, scanners, IP-Scanners, printers, IP-Printers.
Install/Setup Video Conference Units.
Antivirus Software, Ghost Imaging, Data Backups.
Communications: Modems, PC-Anywhere software, FTP Folders, Shares.
User Accounts/Passwords Creation/Administration, policies, rights, security,
Cisco-Routers, setup, troubleshooting