SUMMARY:

• A Microsoft certified dynamic professionalwith nearly 6 years of experience in System Administration, Network Management and Technical Support.
• Proficient in setting up & managing wide area / local area networks & networking devices administration.
• Expert in Windows 2000,2003 and 2008 Server Environment and Network Infrastructure.
• Managing & Administering of Windows Active Directory,DNS and DHCP in Windows 2003 and 2008 servers.
• Managing and Administering of Cluster Servers, File & Print Servers, Application Servers.
• Configuring and Installation of ESX server VM Ware 3.5 and 4.
• Installation and configuration of Red Hat Linux
• Managing and Administering of Linux server operating systems
• Performing user creation and file level&share level security in Linux Operating systems.
• Managing and Administering of Tivoli Storage Management Backup Software and Symantec Netbackup.
• Installation and configuration on Hyperv and VCenter.
• Excellent understanding of current Network Information Systems including routers, switches, IP addressing and sub netting, routing concepts viz.,
• Good Experience on Wintel Server hardwares like Dell - DRAC and HP-ILO
• Windows Administration: Implementing, configuring and troubleshooting AD, DNS, DHCP in Windows 2003,windows 2008 server and maintaining of RAID levels.Implementing, configuring and troubleshooting Active Directory Domain Services in Windows2008 Environment. Creating forests, domains, additional domains, child domains. Taking Backup of Active directory database and restore, Routers.
• Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
• A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure development and technical support.
• Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various sessions for enhancing the performance and quality of service.
• Team-based management style and excellent interpersonal and communication skills.
• Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan.
• Responsible for user management/ server maintainers/ web server/ mail server, etc.
• Installing and configuring server operating systems, application software, anti-viruses & hardware, etc.
• Managing disk space, user profile creation and user rights management.
• Configuring and maintaining Windows Terminal server, DNS/ DHCP server, personal web server (IIS) and also mail server.
• Performing system analysis and performance tuning of windows server.
• Handling the network infrastructure LAN/WAN, migration & configuration of network client workstations.
• Addressing performance bottlenecks & ensuring maximum network uptime.
• Assisting in the design & implementation of the network and troubleshooting.
• Updating LAN/WAN Network diagrams with relevant details.
• Providing technical support for applications and data to clients.
• Troubleshooting of LAN connectivity issues, software and hardware.
• Tracking problem, remediation scheduling and coordination.
• Installing & configuring network printer and other software / hardware devices.
• Assigning user nodes to various devices installed and networked, handling allocation and protection of user rights, as per company’s policies.
• Extending high-end technical support on various servers and ensuring high customer satisfaction levels through prompt redressal of their problems.
• Implementing effective customer support systems, helpdesk and their management.
• Managing customer service operations for rendering and achieving quality services.
• Resolving customer complaints on technical issues on time.
• Providing value added customer services by attending to customer queries and issues.

TECHNICAL SKILLS:

Servers: 3-HP Proliant DL380, 5-HP Proliant DL 360, 7 COMPAQ Proliant DL380. blade servers.Dell DRAC Servers and IBM Blade servers.

Operating Systems: Windows 2000/2003/2008 server, Windows 7

AntiVirus: Corporate Edition of Symantec Antivirus 10.0 Corporate Edition of McAfee Antivirus 8.1, Trend micro Antivirus.

Operating System: Microsoft Windows Server 2003/2008

Application packages: Helpdesk Management Systems,Oracle DBA and VB

PROFESSIONAL EXPERIENCE:

Confidential

Technical Specialist

Responsibilities:

• Managing and Administering Disk and security on Fileservers.
• Managing and Administering of IIS and Web Servers
• Creation & Implementing Changes via Enterprise Change Management tool.
• Installing critical security updates / Hot Fix’s on windows operating systems
• Configuring and Installation of ESX server VM Ware 3.5 and 4.
• Managing and Administering of Tivoli Storage Management Backup Tool and Symantec Netbackup.
• Performing Migration from DC’s & FnP 2003 servers to 2008 servers.
• Performing Windows 7 Printer drivers up gradation on 2003 & 2008 servers.
• Performing SP2 up gradation on 2008 servers.
• Managing & Administering of Windows operating systems Which includes
• ( Cluster Servers, File & Print Servers, Application Servers)

Confidential

IT-System Administrator

Responsibilities:

• Providing servers& network support by installing and configuring Windows 2000/ 2003 servers, monitoring servers with regular software updates and antivirus updates. Maintaining DNS and DHCP server.
• Creating Users, Groups, Organizational units and Applying.
• Assisting with Group Policies to users on the server according to the requirement.
• Performing NT backups on DLT tape drives on daily, weekly and monthly basis.
• Installing, managing and troubleshooting of Printers.
• Automating administrative tasks by creating jobs, alerts, operators and scheduling the task, creating database maintenance plans.
• Installation and configuration of Red Hat Linux
• Managing and Administering of Linux server operating systems
• Performing user creation and file level&share level security in Linux Operating systems.
• Managing and Admistration of HyperV
• Configuring and Installation of ESX server.
• Installation and Configuration of Vmotion and VMConverter
• Taking Snapshots and installations of VM Workstations.
• Installing,configuring&maintenance of IIS
• Installing and configuring Web servers.
• Creation of FTP sites & applyingsite level permissions
• Configuring software Raids like Raid0, Raid1 & Raid5.
• Planning & Implementing user, Computer & Group Strategies
• Managing Remote Desktops.
• Remote Administration using terminal service, VNC, PC Anywhere.
• Installation and Configuring Mcafee Virus scan Enterprise
• Experienced in maintaining the Active directory and taking backup of Active Directory.
• Successfully implemented and managed SLA driven effective Helpdesk / IT policy and procedures.
• Significantly managing File servers and applying Disk quotas on File servers for employees in the Organization depending on the privileges of the user.
• Handled total site migration from old facility to new facility without Production impact.

Confidential

Systems&Network Administrator

Responsibilities:

• Handling the installation & troubleshooting of different operating systems like Windows 95/ 98, Windows NT 4.0, Windows 2000 and Windows XP.
• Updating and maintaining defence Standardisation Website
• Taking care of Security of the standardization Enterprise network
• Managing the installation, configuration and troubleshooting of servers, Printers, Desktops and others computer hardware on different platforms and different types of Hardware and Network related problems
• Configuring, maintaining and administering users, groups and deploying account and security policies, Planning and implementation of file systems, workgroups and domains.
• Successfully handled the email administrator in Defence Standardization Cell, Avadi, Chennai and also Email configuration (Ms Outlook, Outlook Express and Netscape Communicator) & Troubleshooting.
• Significantly handled the installation of new hardware, software, troubleshooting servers, desktops to meet the changing requirements of the organization.

Confidential

Customer Support Engineer

Responsibilities:

• Installing the all client and Server operating systems like Widows 95, 98, Millennium, 2000, XP, Windows Sever 2000 Server.
• Maintenance & troubleshooting of PCs & Peripherals.
• Installing/ de-installing Operating System & other Programs, Installation & Troubleshooting of processors, motherboards.
• Installation & Troubleshooting of PCs, Hard Disc, RAM, various types of card (network, modem, VGA etc.) CD drive (ROM, Writers, Combo, DVD etc.), floppy disk, Printers, Scanners, and other Hardware etc. at user location.
• Installation of Network Equipments & Providing Basic Networking Support.